Dog Doza Bed Reviews

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Dog Doza Bed

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Latest Reviews

★☆☆☆☆

“Non-existent customer care”

Written on: 15/09/2014 by RyannDowling (1 review written)

Title says it all really. Very quick to take your money, not quite so quick in responding to complaints. No phone number to call anyone; just an online enquiry firm, which they seem to ignore. I contacted them as soon as I opened the package, and realised the product was smaller than the one I had paid for. They had basically crammed a bigger dog bed into a smaller cover. I have filled in three online forms and had no response. My advice would be not to touch these people, not because of the… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 11/09/2014

Placed an order for a dog bed had great reviews on the website so went for it. Filled in my delivery address (work add) on the order form and paid via paypal. They sent me an order acknowledgement straight away and I noticed that they had used my paypal address not the delivery address I had given. This was an issue as I had just moved house and I no longer lived there I lived 50 miles away! I emailed them straight away and looked for a tel no on their website with no luck - this worried me -… Read Full Review

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★☆☆☆☆

“AVOID - CAN NOT BE CONTACTED/DO NOT RESPOND TO EMAILS”

Written on: 03/09/2014 by Dea332 (1 review written)

I am a previous customer and owner of a Doza Bed, I required an extra bed and a replacement cover (the bed has been a great buy for my giant pedigree breed dog, bought approx 12-18mn ago) after I have contacted them multiple times via email, including all the companies registered at the same address, a few weeks later and still no response. I have even marked some as URGENT as I had wanted the bed for when my dog came home from hospital. There is no contact telephone number, something I find… Read Full Review

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★☆☆☆☆

“Terrible service don't buy!”

Written on: 20/08/2014 by instone67 (1 review written)

I returned two beds that were so much smaller than described it was ridiculous. Horrible material that neither of my dogs would go near. I returned them at my own cost within the time stated on their website for returns. I've contacted them 6 times for a refund and they just ignore me. They have also removed my account from their website so I can no longer even view my purchase or leave feedback (I guess that's why they do it). I paid with PayPal and have opened a case with them we'll see if… Read Full Review

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★☆☆☆☆

“Do not order from them under any circustances”

Written on: 18/08/2014 by Brandonm225 (1 review written)

I ordered three beds and they turned up at different times and they are all the wrong colors. I immediately contacted them and there is no number for them and there address does not exist! I have sent so many e mail now and they just ignore them. I have reported them to trading standards and everyone else should as well. They run about three other companies in the same way and all with the same feedback. Please take the time to report them as this is the only way to stop people behaving… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!”

Written on: 15/08/2014 by KarlieStrickland (1 review written)

I cancelled my order with this company almost immediatley after placing it, there is no telephone number on their website (should have checked this before ordering) so sent message after message with no response from them. They ignored my requests, sent out the order, I refused to accept delivery and a month on am yet to receive a response or refund. I am amazed this company is still trading. I sought advice from Citizens Advice and they will notify Trading Standards of my complaint… Read Full Review

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★☆☆☆☆

“Poor service.”

Written on: 11/08/2014 by Deanky1 (1 review written)

I ordered three beds from this company and received two. I have tried to contact them to no avail and have come to accept that I'll never get the third. Total rip off. … Read Full Review

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★☆☆☆☆

“Poor quality beds and rubbish customer service”

Written on: 13/07/2014

Ordered two XL and one large orthapedic mattresses. Pic advertising looked good. Delivery was one XL, one large and one of something small and completely different (did not open it). When I opened the XL mattress, I found inferior quality inner bag and filling, which I do not think could be described as orthapedic. It looked cheap and not durable. No responses to any of my emails firstly complaining about and later rejecting the goods. I have asked credit company to get money back and am… Read Full Review

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Tectops's Comment

Written on: 31/07/2014

They're also trading as dogbedsdirect and dogruff.

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Kodi123's Comment

Written on: 02/08/2014

Not surprised. I have been told Dog DOZA is not exactly a "they" it is one person running all the other businesses as well. From my experience and what I see from others Dog DOZA is breaching legislation ie sale of goods act, trading standards, business names act etc as well as no customer service whatsoever. I am still getting marketing emails even though none of my many emails of complaint have been replied to. Since my complaint emails, I have had to refuse delivery twice more on the sub-standard bed that I refuse to pay for.
If you want a good dog bed at a reasonable price, go to Tuff Mutts, they are brilliant!

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★★☆☆☆

“Dont buy a bed”

Written on: 04/07/2014 by DevonFox177 (1 review written)

No emails answered. Frequent spam into your inbox for marketing. Unsubsribe doesnt work. Bed that was ordered is okay, but would have loved to have dealt with a company that didnt think I wanted to buy a new bed for my dog every day and still kept the sales emails coming even when you unsubscribe every time...try to call and try email. There's just no response. I will never, ever buy from this company again. Service is chronically awful. Anne… Read Full Review

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★☆☆☆☆

“Refund”

Written on: 20/06/2014 by borzoigirl (1 review written)

No they do not seem to answer their emails and there is no phone number. If they don't get in touch soon, i am sure I can find someone I know who lives near their address who will physically call in and make a complaint. The dog bed ordered was so full of air all the time that the dogs did not want to lie on it. Not possible to say anything nice as i had no idea it was being delivered and had to go out of my way to go to a Yodel centre to collect it so it has cost me diesel and time as well… Read Full Review

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★★☆☆☆

“Dog Beds”

Written on: 19/06/2014 by 29Johnson (1 review written)

I ordered one large and one x large bed. The X large did not arrive and I sent so many emails to the company who never replied. I eventually had a refund from Paypal and then weeks later another large bed turned up. I was still out of pocket as I paid for the x large. Avoid this company, there is definately no communication from them and no customer care… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 21/05/2014 by SanaiBell (1 review written)

I ordered a bed which was too small sent it back for exchange or a refund and have not had either! Do not order from this website it's a con!! You will be out of pocket I promise you, as they have no number to ring and they never reply to their emails. Shouldn't be allowed to trade disgusting… Read Full Review

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★☆☆☆☆

“duff dog doza”

Written on: 17/05/2014 by Edmondson138 (1 review written)

Ordered three beds. Only one came in rubbish packaging. Still waiting for other two after countless emails to this company. I would not order from this website… Read Full Review

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★★☆☆☆

“lucky not lucky”

Written on: 11/05/2014 by AracelyShields (1 review written)

I had ordered beds on two occasions which arrived and was happy with them the third time no beds arrived, several e mails sent they just ignore them and on line chat always not available. Everyone having problems so why are they still allowed to trade? More and more people still ordering unaware of issues and loosing cash. My dogs loved the waterproof beds but dissapointed not able to trust company… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 21/04/2014 by qyDaniels177 (1 review written)

I bought 2 beds from these guys. Quite expensive - particularly as I bought additional covers for each bed. Within a couple of months the linings of the inner memory foam bed had disintegrated. This was followed up by the zips breaking. The beds were not given a tough time by my dogs - zero chewing, scratching etc. I tried contacting customer service who completely blanked me. DO NOT BUY FROM THESE GUYS. The beds sound great by are rubbish and the customer service is shocking… Read Full Review

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Alfieandbetsy's Comment

Written on: 21/04/2014

This review is spot on.... I bought two beds last year... They fell apart within weeks... Impossible to get hold of after the event...
Do not be fooled by the website.....

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★☆☆☆☆

“DOGDOZA/ TENS UK - DO NOT USE THESE COMPANIES ”

Written on: 26/03/2014 by Loopylou2708 (1 review written)

I wish I had ready peoples revuews of this company before I placed my order. I ordered two dogs beds which arrived swiftly. However, they were very poor quality and the material looked nothing like the image. I put them directly back in the original packaging and returned them that very same day by courier - following the returns instructions on their website. I have a proof of delivery of the return for 10th Feb. It is now 26th March and no sign of my refund of £70.40. I have emailed several… Read Full Review

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Mrstmallorca's Response to Loopylou2708's Review

Written on: 08/04/2014

Report them to Local council, and Trading Standards in Monmouth, thats what I did, with regards to payments, refunds, quality etc!! Told them I had reported them, and low and behold Received my items fairly quickly afterwards, and actually they werent as bad as I'd expected after reading reviews!?
However after finding plenty of reviews after the event, I think I was lucky.
Just received an email with new range of items, beware people

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Loopylou2708's reply to Mrstmallorca's Comment

Written on: 25/04/2014

Hello Thank you for the advice.
The delivery of the items was fine. They came really quickly. They were just not a good as I had hoped so returned them. It's since then I have had issues. I have already gone to Citizens Advice who told me to send Rcorded delivery letter - that got ignored too and I have since sent another one which has also been ignored and have this week sent a Fraud report - as I have seen on some of the reviews that some people have had sucess with refunds after reporting to these. If I get no joy I will go to the Local Council too. Tthank you.

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Fangsareus's Response to Loopylou2708's Review

Written on: 22/04/2014

This happened to me and I contacted trading standards and after 5 months I received a refund. I can't believe customers are still having problems as trading standards were helping them to get back on their feet and said that they were a genuine company. Do follow this through.

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Loopylou2708's reply to Fangsareus's Comment

Written on: 25/04/2014

Thank you. I intend to. It's the principal of the matter. I think they just hope people will get fed up tyring and forget about it but why should we!

I will keep going. Actionfraud have been informed so I am hoping for a good result from.

I would advise anyone to stay clear of them!

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★☆☆☆☆

“Waterproof memory foam bed”

Written on: 20/03/2014 by DebraRouse49 (1 review written)

Placed my order at the beginning of February 2014, and have still not received my item. I have sent several emails none of which have been answered. Paid by my debit card so I can kiss my money goodbye. Would not touch this company with a barge pole. Please be warned do not order from this company… Read Full Review

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Loopylou2708's Response to DebraRouse49's Review

Written on: 25/04/2014

Don't give up without a fight -
Contact action fraud
Fill out a claim report . It takes 20mins.
Some people have already had money back by doing this.
I submitted it just this week. The more they get the more chance we will all have of getting our money back.

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★☆☆☆☆

“Don't touch them with someone else's barge pole”

Written on: 14/02/2014 by Allibev (1 review written)

I ordered a large waterproof dog bed from these people on the 2/1/14 - they debited my card that day and I have heard nothing since - there are no contact details on their site. I filled in their online form and the one on the parent company website (tens Med) and heard nothing. I am now going through the process of claiming the money back through my credit card. Never again!!!!!… Read Full Review

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Shonandy's Response to Allibev's Review

Written on: 27/02/2014

They operate under different names. I ordered from Tens Med received my item but its faulty. no replies to emails, so I did a bit of research on Google and they are trading under different names and even found one as a business consultancy where it is all written in a foreign language. Needless to say I am going to report them to Trading Standards and the Fraud Squad and even Watch Dog. These parasites should not be aloud to get away with this.

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★☆☆☆☆

“NO REFUND”

Written on: 14/02/2014 by FoxLambert (1 review written)

Such a good idea, but although I measured according to website instructions, the bed was way too small, so I packed it up and sent it back a couple of days later with a tracked label (so I know it got there)!! Since October 2013 I have been requesting a Refund, but despite constant reminders nothing is forthcoming - My advice : DONT BUY ANYTHING FROM THESE PEOPLE, THEY ARE DISHONEST!… Read Full Review

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★★☆☆☆

“So disappointed with service”

Written on: 20/01/2014 by opticians (1 review written)

Ordered dog bed received it on the 18th of December 2013 sent it back same day as far too small , they must measures with out the filling .Anyway asked for refund still not had any response , sent various emails and messages still heard nothing from them . VERY DISAPPOINTED… Read Full Review

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