****** NOT AS IT SEEMS *****
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“****** NOT AS IT SEEMS *****”
★☆☆☆☆
written by HadassahBrooks449 on 10/03/2014
They boast that money is instantly transferred yet if you request any on a weekend it does not transfer until Monday to your account and when you call them they just feed you a load of rubbish !!! Also they are not cheaper than a pay day loan as they claim to be !!!
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Kjbutler23's Comment
Written on: 10/03/2014
i presume you have had problems this weekend? have you received your money yet? I still have not received what I expected on saturday morning?!! frustrated :(
Bubblyflower's Comment
Written on: 10/03/2014
same here, put a request in and still waiting!!! tried calling this morning and sent a number of emails but nothing!
Kjbutler23's Comment
Written on: 10/03/2014
ive received a facebook message, saying if id put in for it now itd go through fine, but theyre sorting the backlog of requests from the weekend with their bank barclays, i bank with barclays and havent heard of any problems from my end? think maybe as its the weekend its caused problems? ive checked my bank and still nothing!!
Bubblyflower's Comment
Written on: 10/03/2014
Ive not even had a message back from them, I put in a request on Sat thinking it went through, but didnt then did it again on Sun again and waited all day, the frustrating thing is that its took me to my limit and Im getting charged for it and only wanted the one request. I will keep trying! keep me posted and I will do the same.
Kjbutler23's Comment
Written on: 10/03/2014
okay thanks will do
Bubblyflower's Comment
Written on: 10/03/2014
have you had any joy?
Kjbutler23's Comment
Written on: 10/03/2014
no nothing yet? guess you havent either? im going to ring again at lunchtime, when i rang this morning first thing they cant give a timeframe they just say there sortin it with the bank barclays? ive used my credit limit so its not like i can put in now for anything to help me out ive just got to wait on this, such a pain!
Bubblyflower's Comment
Written on: 10/03/2014
No me neither, managed to get through on the phone and said the same and that they are working on it its an issue with Barclays but if its your first deposit then they would look at bankind details. I said that its not my first deposit so it wouldnt be that. They are hoping to have the money today but cant give me a timeframe. Like you I am going to ring at lunch again and see what they say! Same here, up to my limit now because of the issue.
Have you been using them long and have you had any problems before?
Kjbutler23's Comment
Written on: 10/03/2014
yeah ive been using them for a while now and never had any issues so cant be they need to look at my bank either, ive only got a 192 limit, think as im self employed? i have emailed and asked if i can have my limit looked at but then dont want to give them that to look at instead of the initial payment so its hard knowing what to do, think ill ring again at lunch, keep me posted on any news you have and ill do the same, thanks fro responding in the first place, i wasnt sure if it was just me so thought id check on here! x
Bubblyflower's Comment
Written on: 10/03/2014
this is my first time using them and was getting a bit scared thinking that they have tricked me, so had a look on here and see that there were other people having issues too. Of course will do x
Kjbutler23's Comment
Written on: 10/03/2014
ive been told that they are hoping they will go through today and our transactions are in a massive queue with barclays? is this similar to what you were told? they said they cant give exact timeframe again but hoping today
Bubblyflower's Comment
Written on: 10/03/2014
hiya, Yep this is what I told this morning but need to ring again today. Ive checked my bank but nothing as yet Im going to ring in about half hour
Kjbutler23's Comment
Written on: 10/03/2014
have u rang them again yet? any luck? x
Bubblyflower's Comment
Written on: 10/03/2014
not had chance to as yet, will do shortly. I had the below email from them, what about you x
Bubblyflower's Comment
Written on: 10/03/2014
hiya, this is what I have just got.....
Thank you for your email.
We apologise unreservedly for the delay in deposits reaching your account.
They are currently queuing with our bank provider and we were advised yesterday that these funds would have started to flush through during the evening. However it would now seem that this information was inaccurate and we can only apologise for any inconvenience this may have caused.
We are chasing the bank relentlessly in order to get these funds out to our customers. This is not a service that we are in any way comfortable providing and we thank you for your continued patience.
Rest assured this is the highest priority for all levels of management and is an issue which has affected a large proportion of our customer base.
Kjbutler23's Comment
Written on: 10/03/2014
ok thanks, i got a similar email to this earlier, they said that they are starting to go through and are in a queue with barclays, so i presume we will prob receive our deposits today? I am hoping so have a young baby and they took repayment last week (actually I bank with barclays and they took the repayment fine on friday??) which has left me short, i think ill give them a ring again in a couple of hours if still not got the funds,its annoying as they said that if we put in for the funds now they would go through as normal, have you had any problems with clear account before? xx
Bubblyflower's Comment
Written on: 10/03/2014
no this is the first time i used them I was a bit sceptical about it all and when this happended I thought that I had made a massive mistake, I made a deposit on Friday and came through no problem at all. Just the weekend's deposits that havent come in. I cant put in for funds as im up to limit waiting for them to put the money in then pay some back. hopefully it wont be too much longer xx
Bubblyflower's Comment
Written on: 10/03/2014
just spoke to them again, they sound like they are getting abit annoyed with the amount of people ringing! they aim to get them to us by the close of play today. have you heard anything else? xx
Funbuddy's Comment
Written on: 10/03/2014
hi any one heard anything from these as im still getting told about barclays ques have spoke to barclays and was told there all fine and if its faster payment deposits theres no problems and barclays is up and running fine thankyou
Bubblyflower's Comment
Written on: 10/03/2014
hi, we are getting told that the funds are stuck in a queue but should be with us by the close of play, have you not received anything either?
Kjbutler23's Comment
Written on: 10/03/2014
no still gettin told that barclays are being slow sorting the problem, seems odd as im with barclays and been told no issues either, they are saying money is with them in queues and hoping will be done at some point today but still no idea of approx timescale, bubblyflower - so theyve told u they hope to get to us by close of banking day?? i phoned about ten mins ago and they seemed abit annoyed with people ringing but its just dificult not to when you dont know whats going on!!
Bubblyflower's Comment
Written on: 10/03/2014
kjbutler23 - yep thats what they have said! I have just wrote an email saying that there isnt a problem with Barclays and seems a but strange! just waiting to hear back. Another hr and I will ring again, im constantly sending emails too. Have you tried messaging on facebook again? xx
Bubblyflower's Comment
Written on: 10/03/2014
heard anthing hun?x
Clearaccount's Comment
Written on: 10/03/2014
Hi All,
We can now confirm that the deposits issue from the weekend has been resolved.
All deposits requested over Saturday, Sunday and first thing this morning have now been sent. Funds requested should be in your account by the end of today (Monday) at the latest, hopefully in the next couple of hours.
Once again, can we take this opportunity to sincerely apologise for the problems experienced over this weekend. Although the problem did not originate with us and resolution was out of our hands, it does not reflect the standards we set ourselves or that our customers are entitled to expect.
We now have two separate payment systems up and running through different banks to try and minimise the risk of this happening again at a weekend, although with unplanned outages with bank systems a fact of life on occasion, the risk can never be entirely eliminated.
Thanks
ClearAccount
Kjbutler23's Comment
Written on: 10/03/2014
it seems strange that barclays say theyre payment system is fine? doesnt it? its really buggered me up this has im so stuck and they wonder why people keep ringing? they took my repayment fine on friday so seems odd that they couldnt make the deposit saturday morning?! x
Funbuddy's Comment
Written on: 10/03/2014
have been told they dont want to promise today but there working on it has anyone recieved anything yet regards
Funbuddy's Comment
Written on: 10/03/2014
hi i am first time customer and after ringing and emailing im been told that there is no promise that it will be today now just they working on it
Bubblyflower's Comment
Written on: 10/03/2014
hmm strane we are all getting told different things! lets keep each other posted
Funbuddy's Comment
Written on: 10/03/2014
no probs ill post if there is anything else
Funbuddy's Comment
Written on: 10/03/2014
no probs ill post if there is anything else
Funbuddy's Comment
Written on: 10/03/2014
hi all has any one had any joy ive just recieved an email with an appology
Bubblyflower's Comment
Written on: 10/03/2014
I received that a while ago but no further forward! still no funds in my bank
Funbuddy's Comment
Written on: 10/03/2014
have u been with them before and has any one had this problem and do they normally get it in by the end of the day?
Bubblyflower's Comment
Written on: 10/03/2014
no this is my first time using them, I used it last week and no problem its just funds over the weekend that seem to have got stuck.Ive been reading on the internet that this has happended before and people have got their money. Fingers crossed they come through, how about yourself
Bubblyflower's Comment
Written on: 10/03/2014
just got mine, check you bank :)
Kjbutler23's Comment
Written on: 10/03/2014
hi no nothing again still theyre just saying they apologise and would hope it would be sorted today, i wonder if theyve got money problems or something and havent even got the money to lend?!! ive not facebooked again, might do now again see where we get, if we all keep ringing emailing them we might get somewhere, i feel for you two as first time customers id be so annoyed, more than i am anyways, ive used them before and money always been in within about 20 minutes, so really odd, ive just had an email saying theyll email me with any updates, probably because ive hassled them so much on the phone! bubblyflower - got anywhere further hun? xx
Bubblyflower's Comment
Written on: 10/03/2014
no nothing as yet hun, going to give another 20 mins and ring them again and find out whats going on. Ive messaged them on facebook but no reply as yet. xx
Bubblyflower's Comment
Written on: 10/03/2014
any news? xx
Bubblyflower's Comment
Written on: 10/03/2014
just rang again and got the same message, aim to get them to us by the end of the working day to today! getting quiet angry now. x
Kjbutler23's Comment
Written on: 10/03/2014
hey hun yeah me too really annoyed, got a young baby and skint and was relying on this saturday, had no problems before so didnt expect a problem! think ill ring them again soon hun, ill keep you posted xx
Bubblyflower's Comment
Written on: 10/03/2014
being told by the end of the working day but cant see it somehow!! just put a post out there to see if anyone us has had the same problem but got their money xx
Kjbutler23's Comment
Written on: 10/03/2014
yeah would be interesting to know if anyone has received there money yet? it doesnt seem like it from the posts on here, i dont think its going to be today either and thats why they wont say cos they probably know, its strange but i just rang and got told same thing no further update, and the girl i spoke to said we have to get the money off barclays, then she changed what she said and said sorry we send the money to barclays? so i wonder if there lending to lend from barclays? xx
Bubblyflower's Comment
Written on: 10/03/2014
its just strange how during the week its fine then come weekends it all goes wrong, there is possibly something wrong with their system and is causing delay, im hoping that it will be in my account later or at least thing tomorrow. Ill be checking my bank everyhalf an hour to see if its gone in xx
Bubblyflower's Comment
Written on: 10/03/2014
just got mine hun check your bank :) xx