Horrible Customer Service!

I've gotten several loans over several years with CashNetUSA. After the first payment of my most recent loan was submitted to my bank before my pay date (resulting in an overdraft fee), I attempted to contacted them. I was literally on hold for over an hour before someone picked up the phone and then hung it up. Online chat, displayed prominently on their website, just says it's currently not available. I sent several e-mails, to which I received the same canned response, that because of the state in which I live, my loan payments cannot be more than two weeks apart. When I replied that my pay dates WEREN'T more than two weeks apart, I waited a day and got the same canned response again - because of the state in which I live, my loan payments cannot be more than two weeks apart! I told them I'd applied for a payday advance installment loan with another company just to double check, and that they were able to make my repayment dates the same as my pay dates...You guessed it - same response again! Fast forward less than two weeks, and they submitted my payment before my pay date again. I called, and was told that because I didn't let them know at least two days before my scheduled pay date that I wouldn't be able to make the payment, that they would not refund the overdraft fee. I let them know almost two WEEKS before, when they did it the first time!! I spoke with a few different people, none of whom were of any assistance. Rather than adjusting my repayment dates, they told me I have to call "at least two days" before each pay date to request an extension. You may have guessed my response (something like "this IS at least two days prior to those dates!"), but to no avail. They insisted I should call every time. I e-mailed again regarding whether they were seriously willing to lose my business (and the over $1,500 in interest payments still due just on this loan, not to mention future loans) rather than make this right, to which they replied that I was currently in arrears (because they tried to take my payment out before my pay date!) and that they would continue to attempt to collect the amount due! So, I got the installment loan for which I'd applied through GOLDEN VALLEY LENDING, and used it to pay off my CashNetUSA loan (at a cheaper interest rate, to boot!) I will never borrow from CashNetUSA again!