Fast, Friendly Service

I am an existing customer of this company and decided that I would apply for a top-up loan with them. I applied online just after 9am this morning and I received regular updates throughout the day via text message as to how my application was progressing. By around 3:30pm the same day, I had a phone call from Michelle Butler who was extremely friendly, polite, helpful and professional. She wasn't the robot you usually encounter who's reading from a script and it was clear that she was both very knowledgeable and experienced. She took any unease out of going through all my personal financial details and made me feel like a person and not just an anonymous 'number'. Well done and thank you. They're not the cheapest loan company out there but they were right for my circumstances and I'd certainly recommend them to anyone amongst the thousands who don't fit the 'High Street Bank, prove you don't need the money and we might lend it to you' criteria!