Customer service rude & unhelpful

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★★☆☆☆
2.4
From 7 reviews
43.0% of users recommend this
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John010101's review of IRIS Software

“Customer service rude and unhelpful”

★☆☆☆☆

written by John010101 on 29/06/2015

Was enticed to try Iris by the offer of support, got no support when experienced issues, passed around and then left on hold for 20+ minutes before being disconnected multiple times. Absolutely disgusted.

  • Quality

  • Value For Money

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Jimbo99's Response to John010101's Review

Written on: 24/04/2018

Why would any accountant with a small practice use IRIS? The software is clunky and takes ages to download. You can get unlimited clients and CT returns on Taxcalc and BTC for a fraction of the price and their software is hassle free. The staff at IRIS are unpleasant. If you have one of multiple problems you end up on a phone for 20 minoutes before you have to hang up. Terrible company.

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