Written on: 24/04/2013
Every year we discover errors in the Personal Tax module. It seems that Iris doesn't employ anybody with even a basic understanding of income tax / self assessment.
This year the software generates payments on account even where the balancing liability is less than £1000. An error reported over three years ago (the tax computation says that the tax credit on dividends is non-payable, rather than non-REpayable has still not been corrected).
Iris very much follows the Microsoft "you beta test it, it's cheaper for us" model. Then there is no urgency to fix reported problems, if they fix it them at all!
Taking into account the high costs of the service, the lack of understanding of personal tax/SA, the lack of checking/testing, and a reluctance to remedy any errors, I would strongly suggest looking elsewhere.
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