ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all costs. I have never dealt with a more...”

Written on: 26/11/2014 by Heathtd465 (1 review written)

Avoid at all costs. I have never dealt with a more incompetent company. Refused to accept a Power of Attorney, everyone else I dealt with was no problem - banks, building societies even the taxman but not ReAssure! They should be prosecuted under the trades description act having a name like that - they do not 'ReAssure' anyone. The ridiculous thing about it is that we are only talking about approx £65 PER ANNUM. Goodness knows what they would be like with larger amounts of money. … Read Full Review

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★☆☆☆☆

“Just stopped paying ”

Written on: 19/11/2014 by DahMjh (1 review written)

This is the second time they have just stopped paying my pension then when I contacted them I was given impossible tasks to prove I was still alive. I now live in Asia and they would only accept a European solicitors signing poof on my passport picture. I emailed them and asked how to resolve this and they say they don’t answer emails "it’s not trusted" they say they make things as hard as possible at an age when you need it as easy as possible. My opinion is avoid this company like the… Read Full Review

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★☆☆☆☆

“terrible pension company”

Written on: 15/10/2014 by Emmanuel496 (1 review written)

Terrible service. Won't reply to emails for "security " reasons. 6 weeks before my pension is due the fund reduced 500 pounds in 5 weeks. Lied to and now they don't even provide the pension they quoted me for. Avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Appalling, terrible, rubbish”

Written on: 07/08/2014 by Nolan139 (1 review written)

Never get insurance with this company. Following my father's death, we had to ring them and ring them before anything happened. They kept delaying payment over and over again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 22/05/2014 by JohnUpton123 (1 review written)

Ive had to deal with reassure on behalf of clients in regards to their pensions. Every advisor i spoke to advised different information and i was never given a clear answer. The company dont know what they are doing and the customer service and knowledge is horrendous!. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“I am absolutely amazed that no Financial Body has...”

Written on: 02/05/2014 by wgMaynard423 (1 review written)

I am absolutely amazed that no Financial Body has looked into this Institution. It has been taken over by so many Companies that I even have lost track of the Companies involved since i am talking about when it was Laurent Life. Names have changed also.I just wonder my Pension Pot is so poor after all this years… Read Full Review

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★☆☆☆☆

“Customer Service = Constantly Shambolic”

Written on: 26/08/2013

Received cheque July 13 for policy cancelled and sorted 2009! No explanation despite constant phone calls (one stated miscalculation originally??!) and emails and now a complaint letter. Very nice to get money but it was part of a pension so why not transferred there as original sum was? (They caused a massive furore and delays sorting it all out then when they were Windsor Life) How do I know it's right now? Total lack of follow through after phoning& feedback email - do they just ignore… Read Full Review

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★☆☆☆☆

“Delays and excuses”

Written on: 18/07/2013

I cannot believe that any company monitored by the FSA can behave like this! Initially, I was told that my pension lump sum could not be paid on the due date because it fell on a Saturday. I was assured it would be in on the following Monday. I phoned on the Moday to enquire why it was not in the bank. I was told it would be "processed tomorrow" and would take "a couple of days for it to clear". When I phoned on the Friday to ask why it was not in my account, I was told (wait for it) it would… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 23/04/2013

6 months on and still they have not sorted out my mother's pension - and to be honest have no faith that we are any further forward. Unresponsive, deceitful, incompetent - just about sums it up. If I could give minus marks, I would… Read Full Review

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★☆☆☆☆

“Awkward Customer Service”

Written on: 21/06/2012 by chessmachine (13 reviews written)

I have found them very difficult to deal with as I have had to manage my ill mothers affairs and they will not register my power of attorney… Read Full Review

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Andrew72653's Response to chessmachine's Review

Written on: 04/04/2013

Very difficult, they continually change their requirements and take a long time to respond to correspondence.

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Neetnpete's Response to chessmachine's Review

Written on: 26/11/2014

exactly the same experience. Sent the POA which had been accepted by everybody else but they refused to accept it. Dreadful company.

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