ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★★☆☆☆

“Terrible”

Written on: 16/07/2016 by 47Miles (1 review written)

My Pension was transfer from HSBC to Reassure and over 1k disappear from it. Ask reassure how much was transfer from HSBC and couldn't have an answer. WHY THE DON'T KNOW ??????????????? … Read Full Review

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★☆☆☆☆

“will not give my tax allowence ”

Written on: 30/05/2016 by McNeil30 (1 review written)

they keep putting on BR tax code phoned hmrc up four times and they have sent my tax codes out and sent a copy to me showing my tax code as 346T, i phoned up reassures costumer service which is terrible all they say is phone hmrc i tell them i have already phone hmrc and its cost me a fortune keep phoning,i have sent a record delivery letter with a copy of my tax codes that hmrc has sent me put still wont give me my allowance.They are a waste of time any body thinking of taking a policy out… Read Full Review

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★☆☆☆☆

“pension ”

Written on: 27/05/2016 by markwalford2003 (1 review written)

like one of the other reviewers they wiped 50% off my pension in the last 12 months. never made a penny since they took it over from Barclay. they made it impossible last year to move my investments. do not invest your money … Read Full Review

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★☆☆☆☆

“Pressure selling”

Written on: 26/05/2016 by Gianni434 (1 review written)

Horrendous experience when trying to obtain life insurance quotation, pressure sales techniques from a man who should be selling used cars. Would not accept no for an answer and kept phoning, blocked their number then immediately got calls from his mobile number. It was comparable with a backstreet double glazing salesman who wont leave your house until you've either said yes or thrown him out the front door ... do not leave your contact details on their site !!… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 01/05/2016 by Lyric291 (1 review written)

I am deeply concerned about the performance of ReAssure. Lasy year they took over a couple of small pensions I held with HSBC which hitherto had performed quite well year on year. My latest statements shows that ReAssure has managed to wipe a staggering 68% off one of them and 10% off the other! Appalling… Read Full Review

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★☆☆☆☆

“Legalized Robbery”

Written on: 04/04/2016 by Merlin1066 (2 reviews written)

After months of trying to claim my pension, they now tell me I can't receive it because I don't have a UK bank account and don't pay taxes, I've lived in Canada for 24 years, but I still have a UK passport, is this not my money? I've spent a good deal of money on calls to the UK and received half a tree in mail. Shame on you HSBC, why isn't the government looking into these kind of practises… Read Full Review

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★☆☆☆☆

“Legalized Robbery”

Written on: 04/04/2016 by Merlin1066 (2 reviews written)

After months of trying to claim my pension, they now tell me I can't receive it because I don't have a UK bank account and don't pay taxes, I've lived in Canada for 24 years, but I still have a UK passport, is this not my money? I've spent a good deal of money on calls to the UK and received half a tree in mail. Shame on you HSBC, why isn't the government looking into these kind of practises… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 09/03/2016 by Woods487 (1 review written)

Id give no stars if I could.Seems they make it as difficult as they can to get MY cash to my bank account.Customer service tells different things each time.Delay tactics.Say someone will phone back they never do! Feel totally stressed each time I phone them.Feel the finanancial ombudsman needs to look at whats going on with this company!!… Read Full Review

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Merlin1066's Comment

Written on: 04/04/2016

I agree with you, staff are always nice, but they really find any excuse not to give you your money. Now they tell me I can't receive my small pension, because I'm not a Uk tax payer and don't have a UK bank account, I'm still British. Is this their policy or the UK government.

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★☆☆☆☆

“A total disgrace”

Written on: 18/02/2016 by Walders (1 review written)

HSBC sold my pension to ReAssure. In 6 months they have managed to lose 20% of my pension fund. With HSBC, it went up every year. With ReAssure, I will be potless within 5 years! What a complete and utter rip off!… Read Full Review

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★☆☆☆☆

“loosers”

Written on: 13/02/2016 by Greenwoodsj483 (1 review written)

My wifes old pension of £14139 in april 2015 is now worth £12394 in febuary 2016.They just keep loosing money, time to cash in.Crap company… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 01/02/2016 by Kepler66 (2 reviews written)

My pension was transferred from HSBC to Re-Assure. I used to be able to check it on-line add funds and move money between funds on-line all in a matter of seconds. Now I have to have long tedious phone calls with written confirmation taking days to arrive. When it does arrive it is often out of date. Customer service has just ceased to exist. Trying to find a way to remove my funds without costing a fortune… Read Full Review

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★☆☆☆☆

“Incompetence at its best....”

Written on: 28/01/2016 by PrestonBarrett250 (1 review written)

My HSBC Pension was transferred to ReAssure in 2015 and I was contacted early in 2016. My policy had been split into three separate policies with no explanation as to why this has happened despite numerous conversations. ReAssure have archaic systems, no ability to review the policy on line and confusing documentation that is not laid out in a simple manner. I have also found their staff lacking in knowledge and compared to HSBC who were premier league my funds have been transferred to the… Read Full Review

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★☆☆☆☆

“As soon as possible canceled”

Written on: 26/01/2016 by DemarionMueller239 (1 review written)

It happened to us the same story, in half-year period we lost 600 pounds and only from 22,000 thousands pounds..HSBC to convince us that everything will be as before.We did finish with them and now looking new provide.Over half year we have not received any document from them Only we got leter the increased fee. We thought something was wrong… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 05/01/2016

HSBC transferred my wife's pension to this company. My wife and her employer both contribute into 3 funds. With HSBC we could check the website and see what units had been purchased and at what price each month. With ReAssure, there is absolutely no facility to check any of this information. There is no access via the web at all, and when you phone all they will tell you is how many units you have in total, so there is absolutely no way of checking what they have bought at what price each… Read Full Review

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★☆☆☆☆

“Suddenly, when my annuity was due, I no longer existed!!!”

Written on: 29/12/2015 by Gra_P (1 review written)

I have an annuity which should be paid into my account annually on 14th Nov. This year no payment arrived. I contacted them and was told that because they had written to me and I had not replied they had cancelled payment as they assumed I no longer existed (I never received the letter as I live in Spain and the postal service is abysmal). I forwarded documents to them by registered post to prove I was still alive and proof of my address. They received these on 10th December. Following numerous… Read Full Review

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★☆☆☆☆

“HSBC sold my pension to Reassure with out my...”

Written on: 25/11/2015

HSBC sold my pension to Reassure with out my authority. Since the sale my pension as lost £7000.00 and counting. Reassure have delayed me taking my pension out for 4 months loosing me more money. After 20 plus years of growth on my pension. I am now faced with losses and inept customer service. No one from reassure knows what is happening or can give me a time scale as to when my pension monies can be moved to a better trust fund. The fault lies with HSBC FOR CHOOSING A BAD COMPANY TO… Read Full Review

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★☆☆☆☆

“TERRIBLE AWLFUL STAY AWAY”

Written on: 06/11/2015 by Aracelid17 (1 review written)

My pension was transferred from Barclays with who I took the pension out with. I have health issues which have meant I needed to cash my policy in early. I have not received a penny to-date and have received simply terrible customer service. I have completed forms, chased the responses and used up a great deal of time on this without any tangible outcome. The company should not be allowed to continue practice… Read Full Review

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★☆☆☆☆

“How can businesses like this be allowed to trade?”

Written on: 15/10/2015 by Rayans444 (1 review written)

My 80 year old Mum is trying to get funds released to pay for her partner's funeral months ago. She is at her wits end with ReAssure, who are prevaricating and coming up with every excuse under the sun not to give her the money she is entitled to. Not only that, they have told her she will only get two thirds of the the money paid into the scheme but haven't explained why. She has done everything right and every other post-bereavement financial matter has been dealt with properly and fairly by… Read Full Review

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Reluctantb's Comment

Written on: 01/12/2015

Sorry about your terrible ordeal has this been resolved ?i signed up just worried it won't be straightforward.

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★☆☆☆☆

“Massive amount wiped off and no explanation”

Written on: 24/09/2015 by Curtiscv47 (1 review written)

I had my pension with HSBC which I started when I was with my previous employer. I started trasferring process of that one to my another pension account my current employer provides when I was still with HSBC about a month ago. Then I received another form to fill out from ReAssure and the pension value on the form was £1,300 less than 1 month ago (when I checked with HSBC). I called ReAssure and asked why, and they just said this is because of the market, that's it. They said they can't… Read Full Review

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Vgb1's Comment

Written on: 27/09/2015

Phoned up pension pot before being transferred £57,000 now wit ReAssure £52,000. No explanation same as you cannot understand where it has gone!
How on earth was this allowed to go through no-one could have investigated them thoroughly or they would have spotted the bad practise.
Just trying to work out what I do next!

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Lonelondoner's Comment

Written on: 29/09/2015

I have written a complaint email to ReAssure and demanded explanation. I also told them that I was ready to report this to the Financial Ombudsman Service as the way they are conducting business is hardly acceptable. Not sure how much this helps but let's see.

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P1821's Comment

Written on: 18/01/2016

My husbands pension pot has lost a fifth of its value in 4 months after being transferred front HSBC to reassure. They will not give any detailed explanation just that it's down to the ftse. Surely they must be more accountable than that?

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★☆☆☆☆

“Devious and determined to mislead”

Written on: 16/09/2015 by BrennaTrujillo388 (1 review written)

This is a company I wish I had never been involved with. I was introduced to them as a friend was employed there. I wish he had not been as I was persuaded to take two policies out and have regretted it ever since. I am out of pocket severely and also very worried how this will all affect my future. The company however, simply reboots itself with another name and moves on relentlessly. A total shambles of a company. One star is one too many… Read Full Review

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