ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“Reassure fail to pay my pension ”

Written on: 18/11/2016 by Michaelmcandrew (1 review written)

The anniversary of my annuity is 15 October. Regularly each year Reassure fail to make the monthly payment. Each year I comnlain & they tell me that I am an isolated case & that they are sorry that that they are late in payment. The truth is that they do not pay me unless I call them to remind them of their obligation. Now they have have failed to pay me my annuity payment due on 15 November. Am I alone or are there others who have this problem?… Read Full Review

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★☆☆☆☆

“Absolute rubbish company, poor customer relations and...”

Written on: 05/11/2016 by ogRafferty148 (1 review written)

Absolute rubbish company, poor customer relations and service, the simplest task is quite beyond their capabilties, have been given wrong important information, it really is difficult to talk to anyone who actually knows what the are talking about. They are anything but re-assure… Read Full Review

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★☆☆☆☆

“Extremely bad customer service”

Written on: 03/11/2016 by acazza (1 review written)

My father 95 with dementia, I am POA for him. Rang to ask Reassure to change my Dads address to his now Care Home. They asked for copy of my POA, I sent it in, they returned it to my fathers Care Home, not to my home address. Could of easily gone astray. Next after sending POA they wanted more identification. They wanted my Passport, driving license or similar, I said no way will I be sending my passport to an insurance company, so sent in a copy with Solicitors stamp on it. Rang them again… Read Full Review

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★☆☆☆☆

“There's every chance you'll die before they pay your...”

Written on: 01/11/2016 by Collie51 (1 review written)

I have tried for over 3 months to obtain my modest lump sum from a company pension plan that was frozen when I left my first ever job after several years in the mid seventies. They have tried every trick and delay tactic you can think of. They drip feed documents they need completing. They have staff who will look into your case and will promise to phone you back but never do They like to have your email so you can fill in a survey but then never send anything. They give you a email address to… Read Full Review

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★☆☆☆☆

“STAY AWAY OR GET OUT OF THIS COMPANY”

Written on: 22/09/2016 by 101Lawson (1 review written)

25 years ago I took out an endowment with a company which became Guardian, they then sold it to Reassure, I continued to pay each month, I had to chase them when the policy matured to get a final figure from them, which was a very large sum, getting them to pay this policy is proving to be a major task, I am now taking legal advice which is rapidly looking to become court action, they appear not to want to payout… Read Full Review

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★☆☆☆☆

“Robbers ”

Written on: 24/08/2016 by 383Fitzpatrick (1 review written)

They mis sold me a plan in 1997, told me in 2001and said they would start a new saving plan. Now told that it's a pension plan. Very bad, Please do not give this lot a penny of your cash, do not walk but run from them… Read Full Review

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★☆☆☆☆

“finding it hard to transfer ”

Written on: 02/08/2016 by 197Patterson (1 review written)

Like most of you my pension was sold to this lot some time ago and was frozon when I lost my job. Last year I decided to change to a different company I have had nothing but problems with ReAssure as they are coming out with every excuse under the sun not to transfer. I fear that my 13 year pot is gone. I would have given minus stars if I could have… Read Full Review

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★★☆☆☆

“Terrible”

Written on: 16/07/2016 by 47Miles (1 review written)

My Pension was transfer from HSBC to Reassure and over 1k disappear from it. Ask reassure how much was transfer from HSBC and couldn't have an answer. WHY THE DON'T KNOW ??????????????? … Read Full Review

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★☆☆☆☆

“will not give my tax allowence ”

Written on: 30/05/2016 by McNeil30 (1 review written)

they keep putting on BR tax code phoned hmrc up four times and they have sent my tax codes out and sent a copy to me showing my tax code as 346T, i phoned up reassures costumer service which is terrible all they say is phone hmrc i tell them i have already phone hmrc and its cost me a fortune keep phoning,i have sent a record delivery letter with a copy of my tax codes that hmrc has sent me put still wont give me my allowance.They are a waste of time any body thinking of taking a policy out… Read Full Review

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★☆☆☆☆

“pension ”

Written on: 27/05/2016 by markwalford2003 (1 review written)

like one of the other reviewers they wiped 50% off my pension in the last 12 months. never made a penny since they took it over from Barclay. they made it impossible last year to move my investments. do not invest your money … Read Full Review

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★☆☆☆☆

“Pressure selling”

Written on: 26/05/2016 by Gianni434 (1 review written)

Horrendous experience when trying to obtain life insurance quotation, pressure sales techniques from a man who should be selling used cars. Would not accept no for an answer and kept phoning, blocked their number then immediately got calls from his mobile number. It was comparable with a backstreet double glazing salesman who wont leave your house until you've either said yes or thrown him out the front door ... do not leave your contact details on their site !!… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 01/05/2016 by Lyric291 (1 review written)

I am deeply concerned about the performance of ReAssure. Lasy year they took over a couple of small pensions I held with HSBC which hitherto had performed quite well year on year. My latest statements shows that ReAssure has managed to wipe a staggering 68% off one of them and 10% off the other! Appalling… Read Full Review

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★☆☆☆☆

“Legalized Robbery”

Written on: 04/04/2016 by Merlin1066 (1 review written)

After months of trying to claim my pension, they now tell me I can't receive it because I don't have a UK bank account and don't pay taxes, I've lived in Canada for 24 years, but I still have a UK passport, is this not my money? I've spent a good deal of money on calls to the UK and received half a tree in mail. Shame on you HSBC, why isn't the government looking into these kind of practises… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 09/03/2016 by Woods487 (1 review written)

Id give no stars if I could.Seems they make it as difficult as they can to get MY cash to my bank account.Customer service tells different things each time.Delay tactics.Say someone will phone back they never do! Feel totally stressed each time I phone them.Feel the finanancial ombudsman needs to look at whats going on with this company!!… Read Full Review

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Merlin1066's Comment

Written on: 04/04/2016

I agree with you, staff are always nice, but they really find any excuse not to give you your money. Now they tell me I can't receive my small pension, because I'm not a Uk tax payer and don't have a UK bank account, I'm still British. Is this their policy or the UK government.

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★☆☆☆☆

“A total disgrace”

Written on: 18/02/2016 by Walders (1 review written)

HSBC sold my pension to ReAssure. In 6 months they have managed to lose 20% of my pension fund. With HSBC, it went up every year. With ReAssure, I will be potless within 5 years! What a complete and utter rip off!… Read Full Review

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★☆☆☆☆

“loosers”

Written on: 13/02/2016 by Greenwoodsj483 (1 review written)

My wifes old pension of £14139 in april 2015 is now worth £12394 in febuary 2016.They just keep loosing money, time to cash in.Crap company… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 01/02/2016 by Kepler66 (2 reviews written)

My pension was transferred from HSBC to Re-Assure. I used to be able to check it on-line add funds and move money between funds on-line all in a matter of seconds. Now I have to have long tedious phone calls with written confirmation taking days to arrive. When it does arrive it is often out of date. Customer service has just ceased to exist. Trying to find a way to remove my funds without costing a fortune… Read Full Review

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★☆☆☆☆

“Incompetence at its best....”

Written on: 28/01/2016 by PrestonBarrett250 (1 review written)

My HSBC Pension was transferred to ReAssure in 2015 and I was contacted early in 2016. My policy had been split into three separate policies with no explanation as to why this has happened despite numerous conversations. ReAssure have archaic systems, no ability to review the policy on line and confusing documentation that is not laid out in a simple manner. I have also found their staff lacking in knowledge and compared to HSBC who were premier league my funds have been transferred to the… Read Full Review

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★☆☆☆☆

“As soon as possible canceled”

Written on: 26/01/2016 by DemarionMueller239 (1 review written)

It happened to us the same story, in half-year period we lost 600 pounds and only from 22,000 thousands pounds..HSBC to convince us that everything will be as before.We did finish with them and now looking new provide.Over half year we have not received any document from them Only we got leter the increased fee. We thought something was wrong… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 05/01/2016

HSBC transferred my wife's pension to this company. My wife and her employer both contribute into 3 funds. With HSBC we could check the website and see what units had been purchased and at what price each month. With ReAssure, there is absolutely no facility to check any of this information. There is no access via the web at all, and when you phone all they will tell you is how many units you have in total, so there is absolutely no way of checking what they have bought at what price each… Read Full Review

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