ReAssure Reviews - www.reassure.co.uk

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Latest Reviews

★☆☆☆☆

“duplicitous and underhand”

Written on: 10/03/2017 by cjWheeler1955 (1 review written)

The company took over a policy of my fathers, failed to respond when advised of his death, then came in 2 years later to demand the over payment. I have found them horrible to deal with, with no compassion. They swooped in just after my mothers death… Read Full Review

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★☆☆☆☆

“Rip off Merchants, they need reporting to the FCA”

Written on: 07/02/2017 by Brenda327 (1 review written)

I had a pension transfered to this company and they have done nothing but loose money, I have six other pensions and everyone has made money, agree some not as much as other but ReAsure is the only one that lost money at a dramatic rate, personally I smell corruption and will now be taking it to the authorities DO NOT TOUCH THIS COMPANY. Everything I say is true and can be backed up with paperwork… Read Full Review

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Karene57's Comment

Written on: 20/02/2017

I have the same experience, perhaps a group action will be appropriate

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★☆☆☆☆

“very unhelpful and uncaring.”

Written on: 01/02/2017 by KyraFallon (1 review written)

I made an inquiry about my pension on several occasions and the staff were very unhelpful. The on call staff cannot wait to get off the phone… Read Full Review

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★☆☆☆☆

“Appalling and incompetent customer service ”

Written on: 29/01/2017 by mousepad (1 review written)

I contacted Reassure late in 2015 with a concern I had over the payments from the DSS that had been credited to my pension fund when I was contracted out of SERPS. It appeared that the very first payment had been received but had not been credited to my fund as it didn't appear anywhere on the yearly statements. They gave me an answer but were not willing to provide any proof therefore I was not prepared to accept their explanation if they couldn't back it up with proof. Instead of treating… Read Full Review

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★☆☆☆☆

“Reassure the Rip off merchants”

Written on: 11/12/2016 by Jupvanr (1 review written)

They managed to lose nearly 35000 (THIRTY FIVE THOUSAND) pounds of my pension. How long did it take them to achieve this? 10 years, 5 years? No, less than 5 months. That is more than 7000 (SEVEN THOUSAND) a month or about 240 quid every day, or about 35 every hour. The footsie index, by the way, in the same period went up, NOT down, by 90 points. Anyone else had this? Is it a coincidence, that this happened 2 months before my retirement age? Anyone else had this problem? Some people, less… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 09/12/2016 by Matilda318 (1 review written)

Had a life policy taken out some years ago (over 35 years ), that they are now responsible for, about three years or so ago they wanted to more than quadruple my payments to continue cover or reduce my death benefits by almost 70%, couldn't afford the extra payment so, they reduced death benefit by almost 70%. Just had another letter they are doing the same again !!!!!. reducing my death benefit by nearly 70%. Its now around a tenth of the original death benefit Just feel totally ripped off… Read Full Review

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★☆☆☆☆

“Reassure fail to pay my pension ”

Written on: 18/11/2016 by Michaelmcandrew (1 review written)

The anniversary of my annuity is 15 October. Regularly each year Reassure fail to make the monthly payment. Each year I comnlain & they tell me that I am an isolated case & that they are sorry that that they are late in payment. The truth is that they do not pay me unless I call them to remind them of their obligation. Now they have have failed to pay me my annuity payment due on 15 November. Am I alone or are there others who have this problem?… Read Full Review

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★☆☆☆☆

“Absolute rubbish company, poor customer relations and...”

Written on: 05/11/2016 by ogRafferty148 (1 review written)

Absolute rubbish company, poor customer relations and service, the simplest task is quite beyond their capabilties, have been given wrong important information, it really is difficult to talk to anyone who actually knows what the are talking about. They are anything but re-assure… Read Full Review

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★☆☆☆☆

“Extremely bad customer service”

Written on: 03/11/2016 by acazza (1 review written)

My father 95 with dementia, I am POA for him. Rang to ask Reassure to change my Dads address to his now Care Home. They asked for copy of my POA, I sent it in, they returned it to my fathers Care Home, not to my home address. Could of easily gone astray. Next after sending POA they wanted more identification. They wanted my Passport, driving license or similar, I said no way will I be sending my passport to an insurance company, so sent in a copy with Solicitors stamp on it. Rang them again… Read Full Review

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★☆☆☆☆

“There's every chance you'll die before they pay your...”

Written on: 01/11/2016 by Collie51 (1 review written)

I have tried for over 3 months to obtain my modest lump sum from a company pension plan that was frozen when I left my first ever job after several years in the mid seventies. They have tried every trick and delay tactic you can think of. They drip feed documents they need completing. They have staff who will look into your case and will promise to phone you back but never do They like to have your email so you can fill in a survey but then never send anything. They give you a email address to… Read Full Review

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★☆☆☆☆

“STAY AWAY OR GET OUT OF THIS COMPANY”

Written on: 22/09/2016 by 101Lawson (1 review written)

25 years ago I took out an endowment with a company which became Guardian, they then sold it to Reassure, I continued to pay each month, I had to chase them when the policy matured to get a final figure from them, which was a very large sum, getting them to pay this policy is proving to be a major task, I am now taking legal advice which is rapidly looking to become court action, they appear not to want to payout… Read Full Review

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Macymoomoo12's Comment

Written on: 20/03/2017

We are in the same boat as yourself. Today we are sitting waiting on them returning a call to us regarding the maturity documents which they say they have not received, but were sent back to them on 9 March. My husband has phoned and phoned and phoned and every time there is a different excuse. No one will return a call. We are just about at the end of our tether.

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★☆☆☆☆

“Robbers ”

Written on: 24/08/2016 by 383Fitzpatrick (1 review written)

They mis sold me a plan in 1997, told me in 2001and said they would start a new saving plan. Now told that it's a pension plan. Very bad, Please do not give this lot a penny of your cash, do not walk but run from them… Read Full Review

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★☆☆☆☆

“finding it hard to transfer ”

Written on: 02/08/2016 by 197Patterson (1 review written)

Like most of you my pension was sold to this lot some time ago and was frozon when I lost my job. Last year I decided to change to a different company I have had nothing but problems with ReAssure as they are coming out with every excuse under the sun not to transfer. I fear that my 13 year pot is gone. I would have given minus stars if I could have… Read Full Review

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★★☆☆☆

“Terrible”

Written on: 16/07/2016 by 47Miles (1 review written)

My Pension was transfer from HSBC to Reassure and over 1k disappear from it. Ask reassure how much was transfer from HSBC and couldn't have an answer. WHY THE DON'T KNOW ??????????????? … Read Full Review

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★☆☆☆☆

“will not give my tax allowence ”

Written on: 30/05/2016 by McNeil30 (1 review written)

they keep putting on BR tax code phoned hmrc up four times and they have sent my tax codes out and sent a copy to me showing my tax code as 346T, i phoned up reassures costumer service which is terrible all they say is phone hmrc i tell them i have already phone hmrc and its cost me a fortune keep phoning,i have sent a record delivery letter with a copy of my tax codes that hmrc has sent me put still wont give me my allowance.They are a waste of time any body thinking of taking a policy out… Read Full Review

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★☆☆☆☆

“pension ”

Written on: 27/05/2016 by markwalford2003 (1 review written)

like one of the other reviewers they wiped 50% off my pension in the last 12 months. never made a penny since they took it over from Barclay. they made it impossible last year to move my investments. do not invest your money … Read Full Review

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★☆☆☆☆

“Pressure selling”

Written on: 26/05/2016 by Gianni434 (1 review written)

Horrendous experience when trying to obtain life insurance quotation, pressure sales techniques from a man who should be selling used cars. Would not accept no for an answer and kept phoning, blocked their number then immediately got calls from his mobile number. It was comparable with a backstreet double glazing salesman who wont leave your house until you've either said yes or thrown him out the front door ... do not leave your contact details on their site !!… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 01/05/2016 by Lyric291 (1 review written)

I am deeply concerned about the performance of ReAssure. Lasy year they took over a couple of small pensions I held with HSBC which hitherto had performed quite well year on year. My latest statements shows that ReAssure has managed to wipe a staggering 68% off one of them and 10% off the other! Appalling… Read Full Review

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★☆☆☆☆

“Legalized Robbery”

Written on: 04/04/2016 by Merlin1066 (1 review written)

After months of trying to claim my pension, they now tell me I can't receive it because I don't have a UK bank account and don't pay taxes, I've lived in Canada for 24 years, but I still have a UK passport, is this not my money? I've spent a good deal of money on calls to the UK and received half a tree in mail. Shame on you HSBC, why isn't the government looking into these kind of practises… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 09/03/2016 by Woods487 (1 review written)

Id give no stars if I could.Seems they make it as difficult as they can to get MY cash to my bank account.Customer service tells different things each time.Delay tactics.Say someone will phone back they never do! Feel totally stressed each time I phone them.Feel the finanancial ombudsman needs to look at whats going on with this company!!… Read Full Review

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Merlin1066's Comment

Written on: 04/04/2016

I agree with you, staff are always nice, but they really find any excuse not to give you your money. Now they tell me I can't receive my small pension, because I'm not a Uk tax payer and don't have a UK bank account, I'm still British. Is this their policy or the UK government.

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