Never even heard of this company

PiggyBank - www.piggy-bank.co.uk
★★★☆☆
3.4
64.0% of users recommend this
  • Value For Money

Guest's review of PiggyBank - www.piggy-bank.co.uk

“Never even heard of this company”

★☆☆☆☆

written by on 23/01/2015

To any consumer wanting to submit there information with this company be
careful. They do not listen to my requests and they just put the phone
down when challenged.
Below is my experience with them. Be cautious
I have asked for Piggy Banks data compliance officer as I am on a
suppression list , this means company's like Piggy Bank are not allowed
to email and text me. Piggy Bank have broken this request with one of
their affiliates and have refused to acknowledge my complaint regarding
how their company are marketing products to me when I am on a
suppression list and have requested not to be contacted by company's
such as these.I have asked for a detailed answer as to why their data
compliance officer has not checked their suppliers records. I have
called their company and they have advised all of their staff to refuse
my calls, again very stressful when all I am trying to do is complain.
To just say Piggy Bank are nothing to do with your Marketing Partner
/ Affiliate isn't good enough, you have paid them to target me and i
have never in my life opted in to your products and furthermore when you
are on the receiving end of endless calls and texts from company's like
yours it becomes very stressful. It is an invasion of my privacy when I
have specifically asked company's like Piggy Bank not to contact me in
any way yet this company think they can do as they choose when I have
requested them not to.
Just be cautious with them when you complain - They dont like it and they certainly don't act in your interests

  • Value For Money

Danwareuk's Comment

Written on: 23/10/2015

Hi,

I'm very sorry to hear that you have had a negative experience with PiggyBank. We take all feedback from our customers very seriously. So if you could email us or call in, we will be more than happy to help you further. Although we can't talk about specific accounts, please be aware that we have to keep records of our customers on file for 12 months for data protection and money laundering purposes.

Kind regards,

Sam
Customer Care Team PiggyBank

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