H&T Pawnbrokers Reviews - www.handtpawnbrokers.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“I took my late wife's jewellery in to sell ”

Written on: 11/07/2016 by Nyla440 (1 review written)

I took my late wife's jewellery into the Preston shop and received 4 times what I expected.The 2 ladies were really professional and could not have been more pleasant. I was extremely happy at the price I got and would recommend the Preston branch to anyone. The shop was spotless and comfortable,a truly good experience,and the money I received was a great surprise. Well done the girls at Preston… Read Full Review

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Bob.b's Comment

Written on: 11/07/2016

Nothing more can be said

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★☆☆☆☆

“Never using again ”

Written on: 22/06/2016 by RileyDobson (1 review written)

I have been using the Birkenhead branch for some 2 years now and It has been hit and miss in there. I use the shop for money swapping to euros and to be fair most of the staff are great. Young woman with glasses, she is very nice and chatty and what you expect a gent with brown hair also chatty and friendly however there is another side that lets the lot down. Alesha a short girl did not understand me simply asking for money and really confused me but I could see she is new to the job perhaps… Read Full Review

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★☆☆☆☆

“Extremely bad experience ”

Written on: 10/05/2016 by DangeloHooper217 (1 review written)

I have been a customer of h & t jewellery store in Bootle new strand since the store opened , and have never been happy with the level of customer service I received , the staff have no time to help , and have extremely bad attitudes ,out of all of the staff there is only one woman with blonde hair that has great customer service skills and is always smiling and happy . I will not be returning to this store again You have now lost a valued customer … Read Full Review

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Htpawnbrokers's Comment

Written on: 11/05/2016

We’re sorry to hear that you have had a bad experience with us. We have been in business since 1897 and serve thousands of customers a week so we’re proud of our high standards in customer service.

As such we’d like to discuss your experience further. If you’re happy to do so please email us.

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★★★★☆

“Bracelet”

Written on: 06/01/2016 by Suzieq2005 (1 review written)

Excellent service and polite staff.excellent value for money… Read Full Review

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★★★★★

“great service”

Written on: 08/12/2015 by 431Aguirre (1 review written)

ican just recoomend for everybody ..... he is just profeesinal!!!!… Read Full Review

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★★★★★

“Bootle strand is the best ”

Written on: 04/12/2015 by sgJames424 (1 review written)

They are the best and helpful gives good advice when purchasing items as they are for family and friends it is helpful as its like getting a second friend to help its nice to be kind… Read Full Review

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★★★★★

“My visit to day was lovely. The staff are so nice and...”

Written on: 02/12/2015 by Camilac172 (1 review written)

My visit to day was lovely. The staff are so nice and they are very helpful… Read Full Review

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Htpawnbrokers's Comment

Written on: 07/12/2015

Hello,
Thank you for your review, we are pleased you had such a lovely visit to our store.
Best wishes,
H&T Pawnbrokers

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★★★★★

“nose studs”

Written on: 28/11/2015 by 168Grantham (1 review written)

Thank you for all your help with choosing studs that best suit e you were all so helpful and friendly… Read Full Review

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★★★★★

“Gold bracelet ”

Written on: 21/11/2015

My purchase was a gold bracelet and was really good value for money and the staff were brilliant and very helpful I would definitely recommend to friends and family could not fault the place… Read Full Review

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Htpawnbrokers's Comment

Written on: 23/11/2015

Hello,
We're pleased you had a good experience at one of our stores, thank you for your review,
H&T Pawnbrokers

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★★★★★

“Never fail me,very friendly”

Written on: 15/11/2015 by VaughnMcClure122 (1 review written)

The staff at Wallsend branch are fantastic,they will do there very best to help you,I have never had a dull moment in that shop they are very chatty and friendly… Read Full Review

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Htpawnbrokers's Comment

Written on: 16/11/2015

Thank you for your review!
H&T Pawnbrokers

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★★★★★

“Breck road L4 staff”

Written on: 03/11/2015 by P.caren (1 review written)

The staff at breck road liverpool are Great.Dead Efficent and sound people..I personally think they are Really nice..Also very quick in the manner in which they deal with you..Like i.ve said 5* stuff..Happy as Mr P.Caren :)… Read Full Review

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Htpawnbrokers's Response to P.caren's Review

Written on: 16/11/2015

Fantastic! Thank you, H&T Pawnbrokers

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★★★★★

“Good shop to deal with no fus dose what it says on the...”

Written on: 26/10/2015 by Deannas289 (1 review written)

Good shop to deal with no fus dose what it says on the tin 5 star… Read Full Review

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Htpawnbrokers's Comment

Written on: 26/10/2015

Thank you for your five-star review. We are pleased you had a good experience in our store. Best wishes, H&T

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★★★★★

“very helpful staff”

Written on: 05/10/2015 by CristopherCoughlin1994 (1 review written)

Very welcoming staff helpful can't do enough for you i myself are very happy with the service well done my sister has had jewellery from the same one i go to she is also very happy with the service ca nt really say we didn't like anything the staff are very helpful and treat you in the right way nothing is too much trouble thanks again for your hospitality and great service… Read Full Review

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Htpawnbrokers's Comment

Written on: 06/10/2015

We are pleased you were happy with the service you received in our store. Thank you very much for your review.

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★★★★★

“Very helpful staff”

Written on: 01/10/2015

The gentleman that served us was knowlegable about the item I wanted to sell he was efficient and treated me with dignity.He explained how the gold price had gone down due to the bank rate, but gave a reasonable price for my item… Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 23/09/2015 by Mileyz45 (1 review written)

Worst of the worst.. make sure you always ask the rate per gram and do your research before you sell or pawn here.. They scratched and damaged my chain that I was given by my auntie who sadly passed away.. when I complained they just said sorry.. bunch of unprofessional amateurs… Read Full Review

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Handtpawnbrokers's Comment

Written on: 24/09/2015

Hello,

Thank you for your feedback. We value all feedback we receive and would like to follow up on your experience.

H&T regularly checks competitor pricing ensuring we have great prices on gold. As part of our policy we test all jewellery for grade and quality.

It would be useful to know which H&T store this feedback relates to. We’d appreciate it if you could email us with more information and we can look into this further for you.

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★★★★★

“This is pawnbroking at its very best!”

Written on: 21/09/2015 by masmetallics (1 review written)

Me and my wife have been customers for sometime now,and weather we are buying jewelry or lending we are always happy with the service.even though the company is in a small shop,the staff treat everyone with respect and a feeling of assurance. Thank you for your help and excellent customer service. We also like the offers and rate of money what is offered… Read Full Review

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★★★★★

“out standing service”

Written on: 14/09/2015 by printer8 (1 review written)

after visiting my local store in liverpool the service was so friendly and polite . with being partially sighted it was so nice to have such friendly service can not reccomend enough… Read Full Review

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★☆☆☆☆

“absolute unsatisfactory service and aftercare!!!!!!!!!!!!!”

Written on: 05/09/2015 by tlmmurphy66 (1 review written)

after visiting the salford store i am totally dumb founded by being accused of breaking an item of jewellery that i wanted an exchange on!!! staff are super unfreindly so if you want a day out to remember definately avoid this store!!… Read Full Review

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Htpawnbrokers's Response to tlmmurphy66's Review

Written on: 07/09/2015

Thank you for taking the time to tell us about your experience at our Salford store. We are sorry that your recent visit did not meet your expectations. Providing our customers with a professional and friendly service is very important to us. We would appreciate it if you could contact us to discuss your experience.

Best wishes,
H&T

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★★★★★

“Brilliant - couldn't get better ”

Written on: 29/08/2015 by Moiramurray111 (1 review written)

Staff were brilliant and I didn't even have to wait 2 minutes and they had served me and I was happy. They also handed me a sweet in a bag and told me it would be worth £30-£40. I then went home and decided to have a clear out and I am planning on bringing this scrap gold into the Livingston store as soon as I am back in th centre. Thank you for your great service and I am so pleased with th service I received. I always used ramsdens before but now I won't be going back as they are no where… Read Full Review

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★★★★★

“good shoppig experience”

Written on: 27/08/2015

my husband lost a ring and was looking for a replacement the assistant was brilliant she found one almost the same which fits perfect we have sold some gold items in the past and got a good price the staff in our shop at sutton in ashfield couldnt be better they are very friendly and helpfull making it a good shopping experience i… Read Full Review

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