Visa Passport Pro Reviews - www.visapassportpro.com

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★★★★★
4.6 / 5
From 2 reviews
92% of users recommend this
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★★☆☆☆

“CALL FIRST!”

Written on: 13/11/2013 by LilyD (1 review written)

The staff is helpful. I had to cancel my order because the checklist required to travel with children was provided after the payment was made. I would call the office and speak to a staff person before obtaining passports for children. I would of liked a full refund but they kept $35.00 for each child even though there was no paperwork exchanged. I don't like when businesses keep money when services are not rendered… Read Full Review

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★★☆☆☆

“Poor customer advice - extremely poor communications”

Written on: 16/03/2013

I used Visa Passport Pro expidited service to get a VISA for travel to Nigeria on an expidited basis. I found that it was extremely difficult to get support from their customer service advocates confirming the details of what was required. They failed failed to return my calls or respond to my emails. This caused a delay in the expiditing process. Once I did confirm with an advocate I was told under no uncertian terms that this should be done within 2 days and I should receive my passport and… Read Full Review

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Travelstudent's Comment

Written on: 17/04/2013

I am experiencing a similar situation. Very disappointing customer service. I'm on the west coast, and the fact that their office closes at 2:00 my time, makes it very difficult to get in touch, and get anything done before I can no longer contact my case manager. (Not that I have been able to contact him anyway for the past two days.) I am getting more and more nervous as time goes on and my departure date gets closer. I don't know if this service is worth as much as it costs, but I already paid...so let's hope they pull through!

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