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Written on: 24/10/2013
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. Everything COULD have gone much smoother if this company was more honest, open, and efficient with their communication. They lack A LOT of common sense about customer service. In customer service, you should actually CARE about the customer, when in fact this company has NO empathy or urgency to your situation after they have your money. Here's what they said they will not do on their website: What We Will Not Do Mislead you in… Read Full Review
Written on: 23/10/2013 by dougwestonwebb (1 review written)
Don't be fooled with the good reviews they put in front of the real picture here! This company is horrible. Zero customer service skills, no communication until it's to late. If you want to get ripped off and not be able to make your travel itinerary then this company is for you!!… Read Full Review
Written on: 11/09/2013 by spmcc123 (1 review written)
Visa Passport Pro almost certainly gets its business from manipulating web rankings, rather than word of mouth recommendations. They are a Boca Raton-based group operating under a variety of names (Expedited Docs, Visa Passport Pro and one other which escapes me). They have no offices in Washington or New York and rely on arrangements with local courier companies to process visa. They are quick to call back to close the sale, then extremely poor at following-up. I fell for their offer to… Read Full Review
Written on: 03/07/2013
Useless service, even when ordering more than a month in advance. I do not recommend VisaPassportPro. We did not receive our passports in time and were forced to cancel our trip, which cost $2,400 in penalty fees. To add salt to injury, VisaPassportPro still charges $400 expedite fee, and refuses to refund any part of this because they blame the passport agency when they don't deliver… Read Full Review
As rated by real users
" Great fantastic service " Read More
" MAKING FOOL " Read More
" They did a GREAT job " Read More
" Excellent " Read More
Written by N.P.
" This company say they exist in Buckingham Palace Road, they do not,... " Read More