Visa Passport Pro Reviews - www.visapassportpro.com

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★★★★★
4.6 / 5
92% of users recommend this
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★★★★★

“great job is provided”

Written on: 09/10/2013

I had renewal passport - 5-8 days delivery. It was delivered to my home in 2 days earlier. Great company. I highly recommend it… Read Full Review

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★★★★★

“Got My Passport!”

Written on: 08/10/2013 by jjohnsonlee (1 review written)

I was in a panic as I did not realize my passport had expired. I called and each person I spoke to helped me calm down, explained the process and sat on the phone with me until I was 100% certain I was doing everything I needed to do in order to make sure I got my passport on time. Well worth it and I'd highly recommend anyone who needs to get their passport quickly to use this company. I specifically worked with Kevon Gederon and he was fantastic. Thanks all… Read Full Review

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★★★★★

“They saved our vacation!!!”

Written on: 28/09/2013 by Williamsanb (1 review written)

Week before leaving on family vacation, discovered husband's passport was missing. Contacted Visa Passport Pro and they told us exactly step-by-step what to do. Our case manager was very professional and very patient with all our questions. We sent documents via FedEx on a Friday and passport was delivered by FedEx the following Wednesday and left on vacation on Friday. I highly recommend Visa Passport Pro---they saved our vacation!!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/09/2013 by acmichael (1 review written)

We needed visas for a trip to China. The rules imposed by China are complicated and very detailed - a pain in the you-know-where. Visa Passport Pro was a tremendous help. They sent us exactly the right forms we needed, along with detailed written and verbal instructions. We followed the instructions exactly, shipped our passports with Fed Ex label provided, and received our visas 6 business days later. They did exactly what they said they would do in exactly the amount of time they said it… Read Full Review

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★☆☆☆☆

“Unprofessional, unreliable, more marketing than delivery”

Written on: 11/09/2013 by spmcc123 (1 review written)

Visa Passport Pro almost certainly gets its business from manipulating web rankings, rather than word of mouth recommendations. They are a Boca Raton-based group operating under a variety of names (Expedited Docs, Visa Passport Pro and one other which escapes me). They have no offices in Washington or New York and rely on arrangements with local courier companies to process visa. They are quick to call back to close the sale, then extremely poor at following-up. I fell for their offer to… Read Full Review

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★★★★★

“Great Service”

Written on: 04/09/2013 by KaranCrump (1 review written)

Excellent service, took all the worry and did all the legwork. I would highly recommend them… Read Full Review

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★★★★★

“They did their job. No frills, no nonsense, no excuses”

Written on: 06/08/2013

They told me EXACTLY what I needed to do. I followed their instructions to the letter. They did EXATLY what they said they would do in EXACTLY the amount of time they said they would do it. I was a nervous wreck every step of the way. In retrospect there was no need. They had it all under control every minute. The important part is to do EXACTLT what they say. If you don't, they can't help you… Read Full Review

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★★★★★

“Passport renewal”

Written on: 06/08/2013 by Dziuram (1 review written)

Great Service! Delivered as promised. Really help my family out in a bad situation. Thank you… Read Full Review

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★☆☆☆☆

“Warning! Don't count on Visa Passport Pro”

Written on: 03/07/2013

Useless service, even when ordering more than a month in advance. I do not recommend VisaPassportPro. We did not receive our passports in time and were forced to cancel our trip, which cost $2,400 in penalty fees. To add salt to injury, VisaPassportPro still charges $400 expedite fee, and refuses to refund any part of this because they blame the passport agency when they don't deliver… Read Full Review

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★★★★★

“EXCELLENT COMPANY VISAPASSPORTPRO.COM ”

Written on: 01/07/2013 by VahanDanielian (1 review written)

My name is Vahan Danielian. I worked with Luis Cordova as my Case Manger on getting a new passport which I had lost and getting my fathers passport renewed so we could go to Athens, Greece to see my family. I needed the passports in 3-4 days and Luis explained exactly what I had to do to get this done. He supplied me with all the necessary documents and detailed instructions. I did exactly what was said and sent them Fedex to you guys. Im so glad I went with Visapassportpro because I have… Read Full Review

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★★★★★

“Great customer service ”

Written on: 27/06/2013 by Jennadny (1 review written)

I had a great experience with visa passport pro! The advisor made things so easy to get started and Adam was such a great help in the process to get my documents together! I must have called a million times and every time my questions were answered. Well worth using them especially when your in a bind!… Read Full Review

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★★★★★

“EXCELLENT EFFICIENT RESPONSIVE”

Written on: 26/06/2013 by Patdallinga (1 review written)

Outstanding service. From the onset Vista Passport Pro was professional and their expertise and guidance made it so much easier for us to go through this process. Their timeliness and responsiveness to my emergency was excellent. I could not have asked for a better outcome. I would highly recommend Vista Passport Pro to anyone. … Read Full Review

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★★★★☆

“Do exactly what they say. But not the most polite!!!”

Written on: 19/06/2013

To make it short and sweet! 1) Emails were (Case Manager pointed this out himself) confusing and deceptive on purpose to make sure you called them. 2) Emails online chat were always very short worded and lacking punctuation and business grammar entirely at times. 3) They do exactly what they say and no more. They hand deliver your items to the Department of State. Thats it! 4)If you need service or "updated status" other than tracking numbers provided by the shipping companies. There is no… Read Full Review

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★★★★★

“China Visa Assistance ”

Written on: 19/06/2013

Before retaining Visa Passport Pro, I tried a different Visa assistance outfit. I had trouble with its chat--the chatter was non-responsive, wanted to get me on the phone and finally just disappeared. I tried the phone, but got similar treatment. At Visa Passport Pro I was treated reasonably. The agent was courteous and informative. I sent the necessary info to Visa Passport Pro on a Friday and my Visa arrived on the following Tuesday--coast to coast in two business days. And that was the… Read Full Review

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★★★★★

“Highly Recomment Visa Passport Pro”

Written on: 13/06/2013 by RuthOviedo (1 review written)

In April, I applied for a visa through the consulate of my destination country. On May 31, I received my visa package back from the consulate saying it was incomplete. My trip is in three weeks. I called Visa Passport Pro for help. They were AMAZING. They were very clear about what information I needed to send and where to send it. Everyone I dealt with was very knowledgeable, professional and helpful. Visa Passport Pro had my passport with visa back to me in a week. I will use them any… Read Full Review

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★★★★★

“Visa Passport Pro works!”

Written on: 12/06/2013

Excellent customer service. We needed passports for the family's first trip abroad. I waited until it was too late to expedite through normal channels (procrastination). I called Visa Passport Pro and was assured I'd have them on time. Not only did they arrive safe and sound, but they were 2 days earlier than I was told to expect. The key is to FOLLOW THE PROTOCOL. If you leave anything out, you've just wasted time and $$. My service rep was very clear on this point and even sent me a couple… Read Full Review

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★★★★★

“Fast and Easy”

Written on: 07/06/2013

I needed my passport faster than going through the agency on my own would allow. I used Passport Pro and they were great! They answered all my questions, guided me through the process and I received my passport in no time at all! I would definitely recommend them to anyone who needs their passport quickly or is having difficulty navigating the process alone… Read Full Review

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★★★★☆

“Excellent Customer Service”

Written on: 06/06/2013

Visa Passport Pro was most helpful in securing a passport in an emergency situation. Their case managers walked me through step by step and remained available with any questions I had… Read Full Review

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★★★★☆

“Almost perfect”

Written on: 03/06/2013 by NewbieTraveler (1 review written)

Instructions were clear, and they answered my questions to make sure I sent in the appropriate paperwork. Delivery was faster than expected, I only requested the 10-15 day processing,and setting the whole thing up took very little time on my part. I sent an email asking them to confirm that all the paperwork I sent in was acceptable (I assumed they would check it all before submitting it to he Brazilian consulate) it took them two days to respond and all they said was that it was before my… Read Full Review

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★★★★★

“ Excellent Customer Service”

Written on: 31/05/2013

Oder Number: 29251 VisaPassportpro.com customer service is excellent they keep there promise and provide detailed information to get your passport request completed in time and accuracy. Case Manager was very professional in handling my order job got done right first time. I am the Customer writing this review… Read Full Review

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