Visa Passport Pro Reviews - www.visapassportpro.com

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★★★★★
4.6 / 5
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Latest Reviews

★★★★☆

“One day service was excellent!”

Written on: 22/03/2014 by Jaylene116 (1 review written)

I used this company to obtain a passport in 24 hours. I called on Friday morning, and my passport was in my hand by Tuesday. The only reason I gave four stars instead of five is because my case manager was gone on the day I was trying to check the status of my documents, and I had to call the main line several times to speak with another representative. I would recommend this company, they worked a miracle by getting me a passport so quickly. Just remember to follow their instructions EXACTLY… Read Full Review

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★★★★★

“The folks at Visa Passport Pro were awesome!”

Written on: 19/03/2014 by 205Ross (1 review written)

The folks at Visa Passport Pro were able to help me get my expired passport renewed very quickly and then right away were able to turn it around in order to obtain my Visa to Brazil--not an easy task. They were helpful to the end!… Read Full Review

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★★★★★

“Great,fast,awesome service!”

Written on: 15/03/2014 by Williamson262 (1 review written)

I recently booked a flight for a quick trip with my brothers and then found out my passport had just expired. With less than three weeks before my departure, I turned to Passport Pro for help and they came thru with several days to spare. Highly recommend them for their services… Read Full Review

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★★★★★

“Very Easy to Use”

Written on: 07/03/2014 by PTaylor11089 (1 review written)

Very impressed with this service. I was pleasantly surprised by how fast and easy the whole transaction was from start to finish. Received my Passport even earlier than promised! Excellent service and I will recommend Visa Passport Pro to friends and colleagues… Read Full Review

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★★★★★

“Amazing Experience”

Written on: 02/02/2014 by a_lmack (1 review written)

Adam and everybody and Visa Passport Pro was excellent to work with. They were thorough and made every part of the process of dealing with getting our child's passport easy. They made what was a stressful undertaking with sometimes confusing instructions an extremely simple process. They provide an excellent service, professional personal, and for an incredibly reasonable price. The price of piece of mind of getting passport and visa on the first time for parents not use to travelling… Read Full Review

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★★★★★

“passport renewal”

Written on: 01/02/2014

I booked my European trip not knowing my passport was expired. I had only 7 business days left to get it renewed. Thanks to Visa Passport Pro I've got my renewed passport just in time for my trip. Extra cost I incurred for this service was far less than the cost of rescheduling my trip. Their online chat service in particular was very useful to find out the status of the process along the way… Read Full Review

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★★★★★

“Great Service”

Written on: 25/01/2014

Great service at competitive pricing! What more can anybody say? I travel for a living and would highly recommend you try this Service Provider! - Jim… Read Full Review

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★★★★★

“Visa Process”

Written on: 23/01/2014

We had never had to get a Visa before and our cruise line, Holland America, recommended this company. I tried to do it online with little success, so I called the number provided by HA. I was not able to contact a Visa person, so I went online to the live Chat and connected with an agent. We were doing great and he had been very helpful, when their system went down. The following morning I got an e-mail from the agent explaining what had happened and he gave me his number to call. We… Read Full Review

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★★★★★

“Very good job”

Written on: 18/01/2014

My wife had used your service and recommended it to me. I talked with two people who were very helpful about filling out the visa form. The visa arrived a day or two before it was promised. I would definitely use you again… Read Full Review

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★★★★★

“Fabulous Passport Expediting Service”

Written on: 14/01/2014 by traverl (1 review written)

Great service, 3-4 business days means just that. I was terrified I wasn't going to get it in time and I got it at 10:00 a.m. on the 4th business day. The case manager was wonderful and helped me with all questions and even told me I didn't need to pay for the FEDEX expediting service (ontop of theirs) so she saved me some money. Great service. Liked everythign - make sure you print your application and no handwriting… Read Full Review

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★★★★★

“Great service”

Written on: 04/12/2013

Efficient, good follow through, on time, professional, personal, great service… Read Full Review

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★★★★★

“I needed help with this process”

Written on: 26/11/2013

After a few phone calls the passport was delivered ahead of promised time I am very pleased with the outcome KEEP UP THE GOOD WORK This process is very daunting for the eldery (84) but you got me through it !!!… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 24/11/2013

I recently used Visa Passport Pro to get a tourist visa to visit China and I must say that their service is top notch! They helped me every step of the way and were very clear on what documents I needed and how to go about filling out applications. They were also extremely helpful with the many questions I had during my process and always responded promptly to any questions or concerns I had. I highly recommend them!… Read Full Review

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★★★★★

“TERRIFIC SERVICE....DELIVERED AS PROMISED”

Written on: 19/11/2013 by ChuckG (1 review written)

Super site and service. Delivered on time without a hassle. Thanks to all who run and manage that busiess. Highly recommended. CHUCK… Read Full Review

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★★☆☆☆

“CALL FIRST!”

Written on: 13/11/2013 by LilyD (1 review written)

The staff is helpful. I had to cancel my order because the checklist required to travel with children was provided after the payment was made. I would call the office and speak to a staff person before obtaining passports for children. I would of liked a full refund but they kept $35.00 for each child even though there was no paperwork exchanged. I don't like when businesses keep money when services are not rendered… Read Full Review

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★★★★★

“HELPED WITH CALMNESS”

Written on: 05/11/2013

Used this service since I simply do not have time on my own to do. Quickly needed 2 passports for our young girls to go on a vacation with family friends and I met the experts. Looked them up online wth a Google search and found Visa Passport Pro. She jumped into action with a calming voice, never speaking down to me and was very discriptive as to how to do this. Highly recommend them. … Read Full Review

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★★★★★

“Hurry-up Renewal”

Written on: 01/11/2013 by ValleyTraveller (1 review written)

I am a person who appreciates clear, concise instructions followed by efficient service. Therefore, I would recommend Visa Passport Pro when you need a renewal in a hurry. I must comment, however, that you have to have total faith in their execution, because from the time you submit your application package through FedEx, you get no feedback of how everything is progressing. However, my case worker quickly and pleasantly responded to all of my information requests. Bottom line: They did… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE IN MY LIFE ”

Written on: 24/10/2013

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. Everything COULD have gone much smoother if this company was more honest, open, and efficient with their communication. They lack A LOT of common sense about customer service. In customer service, you should actually CARE about the customer, when in fact this company has NO empathy or urgency to your situation after they have your money. Here's what they said they will not do on their website: What We Will Not Do Mislead you in… Read Full Review

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Travelgirl123's Comment

Written on: 27/11/2013

We are very sorry that you felt the need to post a negative review about our company. (Ouch, I think that there are plenty of intelligent people located in the South Florida area) We work very closely with our couriers, in and out of our daily operations, as well as the China Consulates, in order to help get the process done on your behalf. You could have possibly printed out the form, but that could have resulted in having an outdated application form or an incorrect form altogether. We are the visa experts and we can answer any question you may have had about the application form or any of the documents required by the China Consulate. When you originally placed your order on September 18th, you were then contacted by your case manager, which provided you with an overnight FedEx label. The documents were received and submitted on the 27th of September, meaning that you shipped them out on the 26th of September. Then there was the letter from the consulate requesting the old passport book with the original China visa, which was received on the second business day, September 30th; you sent that old passport book on the 7th of October, which was received on the 8th of October. From the time we initially received your documents on the 27th after 9am it took 2 business days to initiate your visa process and notify you of the suspension; then from the 8th of October, when we received your old passport, to the 10th of October when your visa was released, altogether meets a 5 day processing timeframe, which you paid for. If the documents would have been shipped in a timely manner, you would have received them earlier. If they were to have arrived on the 19th or 20th of September (soon after we had initial contact and went over the documents) that week of the 23rd through the 27th the consulate would have sent the letter requesting the old passport book earlier and that could have request could have been rectified sooner, before your trip on the 10th of October. It would have taken you longer if you would have done it directly yourself, since you would not have found out about needing your old passport in a timely manner from the Chinese Consulate. We do help thousands of international travelers obtain their documents from the US Department of State and the Consulates from which they need visas from, as long as the requirements are met and that documents are received in a timely manner, which we provide the label for and coordinate the entire process with all of our clients. Again we’re sorry for the misunderstanding, and as per our terms and conditions, we cannot be held responsible for any delays cause on your part. We are an expedited company so we expect shipment of your documents as soon as you receive that shipping label.

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★☆☆☆☆

“Dissatisfied customer”

Written on: 23/10/2013 by dougwestonwebb (1 review written)

Don't be fooled with the good reviews they put in front of the real picture here! This company is horrible. Zero customer service skills, no communication until it's to late. If you want to get ripped off and not be able to make your travel itinerary then this company is for you!!… Read Full Review

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Yingtaozee's Response to dougwestonwebb's Review

Written on: 24/10/2013

100% AGREED!!!!!!! One of the most horrible experience in my entire life involved visa passport pro!!!!

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★★★★★

“Great Customer Service!”

Written on: 17/10/2013 by CarolynBle (1 review written)

We were in need of help obtaining visas for our upcoming trip. It was too late for normal channels. We read posted reviews about Passport Pro and were very impressed. The reviews were correct! The Customer Service was excellent, and the visas were delivered on time as promised. Rosealee, our Customer Service Representative, was enormously helpful, and extremely patient! We highly recommend Passport Pro, and would certainly use the service again, if needed!… Read Full Review

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