Do exactly what they say. But not the most polite!!!

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Visa Passport Pro www.visapassportpro.com
★★★★★
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92.0% of users recommend this

Guest's review of Visa Passport Pro www.visapassportpro.com

“Do exactly what they say. But not the most polite!!!”

★★★★☆

written by on 19/06/2013

To make it short and sweet!

1) Emails were (Case Manager pointed this out himself) confusing and deceptive on purpose to make sure you called them.
2) Emails online chat were always very short worded and lacking punctuation and business grammar entirely at times.
3) They do exactly what they say and no more. They hand deliver your items to the Department of State. Thats it!
4)If you need service or "updated status" other than tracking numbers provided by the shipping companies. There is no update. So thats a little deceptive too. Only while it is shipping can anything be seen or "updated" and that has nothing to do with this company at all. They are just as blind as to what is going on as you are. I found this portion of the service to be deceptive.
4) Check locally. Turns out A WHOLE LOT OF US forget to take care of passports in time. There are local companies that offer this same service is MOST major cities. There are three where I live. Knowing this would have got me the same service, at the same speed, for less money, and without the additional $90.00 in shipping. All is fair in advertising and business. So just take a few more seconds than I did to scroll past those paid google hits at the top when you search. CHECK YOUR LOCAL GUYS!! Keep your money in your town.
5)Their "Guarantee" you see on the home page is pretty much "FORCED" into being void on the first phone call as you are set up for a "quick questionnaire" that basically is you saying "yes" to a verbal contract agreement that you will not hold them accountable for anything that can happen throughout the shipping process and all other services during the process are strictly non refundable. NOW THAT PRETTY MUCH ENSURES NO GUARANTEE!!!!
All in all they do what they say but with a little side stepping of the truth. But you will get your passport as agreed. And as fast as you paid for. NOTHING ELSE!

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