I didn’t expect such great online service.

“I didn’t expect such great online service.”

Written on: 30/04/2012

Although these folks are a legal firm, they operate with the efficiency of a really good website business. I didn’t need to have to meet them face-to-face as I was able to complete much of the process online. I spoke to an Immigration expert via the live-web-chat, sent my documents through the post and paid via telephone. Much of the info I needed about my Visa was online and they offered a number of ways for me to get in touch. The process could be quicker if they had an online payment system or a better way to send documents, however, I enjoyed being able to do everything from home and the office. My Immigration expert was always on hand to help me if I had any questions so I never felt alienated and left to sort stuff out myself.