Great knowledge, great service!

I'm traveling to India. The Indian High Commission doesn't take visa applications but has basically ousourced the service to Vfsglobal. Vfsglobal has a terrible customer service. You can call their customer service number for 95pence per minute. (You can of cause use the "say no to 0870" website to find their 020 number, so it's cheaper to call them.) The queuing time is long and your call may still be just dropped after waiting for 30 mins or an hour. If you get through, the people answering don't know much and can't help much. Also their answering to emails takes a day or two and the answers are not very helpful.

I first filed an application with Vfs online, but as my situation wasn't straightforward for the visa, and I couldn't get much information, it seemed like it could become quite unnerving. I'm a foreigner living in UK and don't have utility bills from 2 years ago, so I might have had to wait for ten extra days for the appplication to be processed a slower route. So I called Scott's visas to find out about my options. The guy answering there, Robert, was very helpful and throughly knowledgeable about my options and all the details that go in to the application. I was able to transfer my application to them and got my visa without any stress or headache in 4 working days. Reasonable price as well.

Thoroughly recommend them for any visas:-)