VERY DISAPPOINTED ON RESPONSE TO MY LAST ORDER

I HAVE PURCHASED MANY ITEMS AND ALWAYS BEEN VERY SATISFIED WITH THE SERVICE.
FOR MY GRANDDAUGHTERS THIS XMAS I PURCHASED SEVERAL ITEMS FROM GLTC
ONE OF WHICH WAS THE PICNIC BASKET SET,LOOKED BEAUTIFUL UNFORTUNATELY
AFTER HALF AN HOUR OF PLAY WITH IT THE VELCRO STICKERS STARTED COMING OFF,
WHICH COMPLETELY TOOK THE PLAY IDEA OF CUTTING FOOD AWAY.
I HAVE TRIED ON THE WEB SITE TO CONTACT GLTC TWICE NEITHER TIME HAVE THEY RESPONDED.
I WILL NOT PURCHASE FORM THEM AGAIN UNTIL I RECEIVE A RESPONSE.
VERY DISAPPOINTED