written by YorkshireTom on 05/09/2016
So I got 2 Lamona ovens installed in late 2013
Both the extraction fans started making a racket...
Howdens were not really interested and told me to ring their service centre
I did ...and got prices for
1 installing replacement fans (£130 each)
2 sefl istall ( £40+vat+shipping each)
3 '6 month warranty and payment terms' (£129 each oven)
I called back to Howdens and asked for the Manager and explained the UK consumer law says things must be 'fit for purpose for 5 years
"Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made"
a guy called back and said as both fans weere playing up he would get service cente to come and sort them for free - nice!
They sent another man who was a really nice guy
He took out the fans and then the heating elements and replaced them all
This is because the elements had warped and were catching the fans - a dewsing fault if ever I saw one!
Thought I would share to help other Lamona Owners