De Detrich Are Rubbish
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From 36 reviews
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“De Detrich Are Rubbish”
★☆☆☆☆
written by on 18/12/2013
Bought De Detrich DOD788B1 double oven with new kitchen. On carrying out cleaning process which also locks the door on the main oven,the internal glass cracked. Optiplan who fitted the kitchen point blank refused to help & after speaking to the MD who referred us to De Detrich who also refused as the glass was only guaranteed for one month! Not good when the unit was only 11 months old. Spares are difficult to get hold of & De Detrich don't seem to have any engineers. A poor show for an apparent premium quality product!!
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6 - 12 months
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Sadcook's Comment
Written on: 10/01/2014
I've just come off the phone from De Detrich service centre in Basingstoke. My oven failed the week before Christmas, the engineer arrived Christmas eve with the wrong part, he came again today with the wrong part! Parts will now have to be ordered from France another 3 days, customers are not compensated, my husband is self employed and every hour spent waiting for the engneer to turn up is money lost. The engineer lied to the service company, the customer service manager says she gave the service company the details and instructions but they say she didn't there are apparntly no notes on the system to confirm the instrctions. I have made umpteen calls and I still have both ovens with faults. But De Detrich don't care. I even said I would put this on twitter - I was amost dated to. So I will and I'll tell anyone and everyone what a terrible company De Detich are.
Cookstop's Comment
Written on: 11/02/2014
I'm having problems with my induction hob and oven too. Customer service useless. They used to be great but I think they have started buying cheap parts now...