BE WARNED

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  • Ease of Use

  • Durability

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  • Service & Support

  • Value For Money

ladybluev9's review of Atag www.atag.co.uk

★☆☆☆☆
Atag www.atag.co.uk

“BE WARNED”

Written on: 06/03/2013 by ladybluev9 (1 review written)

Had new kitchen fitted by specialist supplier four years ago; chose ATAG combi oven and fan assisted main oven as I was under impression premier brand - be warned - do not go there - from day one the combi/microwave proved problematic in that after three uses the oven lamp bulb blew; took almost a year for this to be replaced only for it to go again a year later - unfortunately no one wanted to know and now have an oven which I cannot see into. The microwave itself makes a dreadful noise and clearly is about to give up the ghost. Main oven ok so far although I am concerned as there is no back up and my supplier no longer deals in ATAG.

This is not a premier brand and the support for UK owners is non-existent - feel I was sold a pup!

If I had realised no UK back up or guarantee I would definitely not have purchased.

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

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Richardcollman's Response to ladybluev9's Review

Written on: 20/07/2013

We've had similar problems. Bought ATAG combi oven, microwave, steam oven and also coffee machine. The four look good but it's a shame they don't work as well.

Coffee machine has twice had problems clearing used coffee, leaving growing pile of ground coffee in machine not receptacle. Have eventually got repaired twice.

Microwave door handle loose, one end came off before could be tightened scratching front. "Engineer" caused more damage attempting to "repair" it. Eventually got this sorted out.

Combi oven leaks fluid into drawer below when roasting turkey etc. Door seal has joint in middle of bottom. Atag's response so far is disinterest. Our view is 'not fit for purpose' so interesting legal debate coming up.

Steam oven has flake of paint fallen off. Concerned that continued use could cause damage.

Tried to get Atag's engineer to attend to 3 outstanding problems. They would only accept 1 fault per call, so came out and sorted out coffee machine.

We now need to try and get them back out again for other 2 faults.

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