Written on: 12/01/2013
In July 2012 I purchased a Suzuki 20hp outboard motor. Hearing of the new technologies that Suzuki had I took a leap of faith and bought one. It is for my small 16 foot boat. Bottom line, a horrible experience. I went out with this motor a total of 3 times and had to be towed in 2 times. The first time, it just quit. Cabela's said both plugs fowled for some reason. The second time I was traveling just above idle and hit a log. It broke part of the lower unit. Cabela's had it for 2 months trying to get Suzuki to solve the issue. I wrote a letter to Suzuki in CA. The service manager called me (good news) but was not sympathetic in the least. He sounded like he could care less. I just picked up the motor repaird, went to my nearest Honda dealer and traded it on the spot. Shame on Suzuki both tech wise and service follow up. Never again.
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