missing gasket

“missing gasket”

Written on: 12/06/2012

We bought the kit a few weeks ago and a package of extra bottles. One of the bottles in the package was missing the gasket. I emailed the company to see if the could send a replacement gasket. Within 20 minutes a rep called and said they do not have extra gaskets to send. She asked the color of the top and said they would send out the 2 bottle package as replacement. I just got the replacement bottles and a free gift sample flavor. I would recommend the soda stream since we enjoy the different flavors. I would also say that they have great customer service. I have never gotten that kind of fast service before. They great an A++ from me.