I have been permanently injured by soda stream

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Samanthagamble's review of Sodastream Drinks Maker

★☆☆☆☆
Sodastream Drinks Maker

“I have been permanently injured by soda stream”

Written on: 12/01/2012 by Samanthagamble (2 reviews written)

This product exploded in my hand in July. I am left with a permanent painful scar. I contacted soda stream and sent back my product including bottles.

To date I have received nothing, they are a disgrace, they take on average 5 days to answer my emails or phone calls, all I wish for is my money back. They want me to sign a waver?? I have expressed that I shouldn't have to. Why are they allowed to treat people never mind their customers this way. I am disgusted. I have even sent their CEO an email and that has gone ignored. I have never been more frustrated in my whole life.

I am a 41 yr old lady who is flabbergasted to being treated in such an appalling way.

DO NOT EVER USE SODA STREAM THEY ARE DANGEROUS AND A DISGRACE

  • 6 - 12 months

    Owned Product For:

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  • Durability

  • Style

  • Service & Support

  • Value For Money

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Guest's Response to Samanthagamble's Review

Written on: 17/01/2012

I had a similar issue with Samsung not getting back to me. What helped is when I contacted BBB. I hope that you get your money back or whatever it is you are wanting. I was wondering about the build up of pressure. Thank you for your review and sorry that you got hurt.

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Samanthagamble's Response to Samanthagamble's Review

Written on: 17/09/2012

Yes, clearly the base of the bottle was at fault. Just be careful, take great care of the bottles, ie wash only in warm water, and make sure you replace them wen suggested on 'use by' (very faintly printed) on bottles.

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Concernedgrandma's Response to Samanthagamble's Review

Written on: 14/09/2012

How did it explode? Were you pushing the button to get the carbonation and it exploded. I just got mine and now afraid to use it due to this review.

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Warrenreed's reply to Concernedgrandma's Comment

Written on: 15/02/2013

There`s a problem if you make it one !Like all machine`s you use care and not drop it shake it damage it in any way and it will be your best friend ......This is a great machine if you use it right...Bottom line is be responsible and oune up to the mistake`s that people aren't tell ! Like I drop it , Or I didn't read the directions or I shuck the gas can up ... I have had my for two years and I refill mine ....My sister got her first and I fell in love with it , two of my step son have the machine and they love it , o but you have to be able to read the instructions or like any thing ales it will not work right ! I promise you if you read the direction and you didn't abuse it it will work just like mind and you`ll love it to.

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Samanthagamble's Response to Samanthagamble's Review

Written on: 07/06/2012

I have the product coming back to me and I WILL be sending it to an attorney!

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Guest's Response to Samanthagamble's Review

Written on: 05/06/2012

There's a new one There's a new one out now. Urge Intense Tripple Rush. It's 0,5L and it tastes very crmeay and sweet. Kinda like Vodka and Beer and a little Apple juice. Very good and crmeay.

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Guest's Response to Samanthagamble's Review

Written on: 21/05/2012

you should have never returned the product. Instead you should have taken it to an attorney to review it's product safety.

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Guest's Response to Samanthagamble's Review

Written on: 06/04/2012

Oh my god - mine has done the same!! I have been trying to get through to soda stream but they don't answer their phones. I am just about to write an email to complain. It's interesting to see that it's not just mine. The soda stream is clearly NOT fit for purpose. My disappointment is with their customer service though. I will let you know the outcome as soon as they reply to their calls or emails.

Scarlett Day

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Samanthagamble's Response to Samanthagamble's Review

Written on: 04/04/2012

I have been using soda stream products since the early 80's - I WAS there biggest fan! Trust me, one squirt of gas and the bloody thing exploded!!!!!!!

What is 'BBB'??

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Guest's Response to Samanthagamble's Review

Written on: 03/04/2012

did u read the instructions, this has never happened with my machine and i've had it for 3 years

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