L. Fieldhouse Eyecare, Ledbury Reviews

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★☆☆☆☆
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L. Fieldhouse Eyecare, Ledbury

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Latest Reviews

★☆☆☆☆

“Do not deserve even 1 star but it was compulsory to...”

Written on: 18/09/2013

I am writing this review in the hopes of preventing these opticians from continuing behaving as they do!There are a large amount of customers who have had problems. My husband and several customers stood outside when the shop should have been open for problems( or appointments which had been made.)All had issues My husbands problems have been ongoing for three months. At the moment my husband is out of pocket for £148.00.This amount was refunded(as stated by the daughter who actually phoned… Read Full Review

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Led1's Comment

Written on: 28/02/2014

We also had problems - seven weeks and no glasses! An issue with the courier, apparently! Yeah, right. Ended up going to D&A instead. Should be ashamed, trying to palm off members of our own small town with such poor service and lies...... no wonder she resigned from the local council! The 'business' appears to have closed, as of Feb14......

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★☆☆☆☆

“Life is too short!”

Written on: 06/09/2013

I had my free eye test done at L Fieldhouse Eyecare, Ledbury, roughly 3 months ago. My previous experience with the resident optician (at his previous location) was that he is a very good optician. Since he set up independently in the town I have tried to be a loyal customer. But since my test I have seen neither hide nor hair of the optician and have dealt entirely with the shop manager, his daughter, in whose name the business is set up, and therein lies the problem. Initially the… Read Full Review

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Cozzyb1's Comment

Written on: 16/10/2013

I had a very similar experience trying to get glasses for my four year old son. We waited 6 weeks before giving up and going elsewhere. She kept telling me they'd be in the next day and when I'd go to collect them the shop would be shut up. I was told the glasses came in with the wrong frames, the wrong lenses and finally that they'd been given to the wrong child! When I asked for the prescription back she said she would drop it through my letter box on several occasions. That didn't happen. When I went into the shop to demand it back she went out to the back room and rummaged around just like you said had with you and then told me she'd lost it. My poor son had to start school wearing his old glasses with the wrong prescription in. I had to get a new prescription issued from the hospital and took that to boots and they were ready within a week. I made a complaint to nhs England but haven't heard anything from them yet.

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