Very poor customer service

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Milly Bridal - www.millybridal.com
★★★☆☆
2.8
52.0% of users recommend this
  • Customer Service

  • Quality of website

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Guest's review of Milly Bridal - www.millybridal.com

“Very poor customer service”

★☆☆☆☆

written by on 20/04/2013

Do NOT order from this website. It has been a month now and my dress has not arrived. The website said it would take 17 days including tailoring time. They have taken my money, but provided me with no tracking information, so I cannot even see how my order is processing - if it is in fact processing at all. A quick look at the reviews below makes me suspicious. It is very odd that there is such a massive discrepancy between the reviews: 1 star or 5... I suspect that perhaps many of the glowing reviews are sham ones."I wanted to look like the queen of England, but I looked like a princess"? Really? If my dress turn up before my wedding in August, I will be very surprised indeed.

I wish I had done a bit more research. If it looks too good to be true, it probably is.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Billiemoon's Comment

Written on: 12/06/2013

hi ... did your dress arrive? have the same issues with my daughters prom dress, not sure if to wait a little longer or not and from the reviews i've been reading i'm a little worried about 'what' will turn up, what a terrible company to deal with, also, website seems to have disappeared, worrying!

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