Ok until you need to return

★★★★☆
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83.5% of users recommend this
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PatriciaO'Rourke386's review of Girls of Elegance - www.girlsofelegance.co.uk

★☆☆☆☆

“Ok until you need to return”

Written on: 05/03/2014 by PatriciaO'Rourke386 (1 review written)

Returns process is a nightmare! I purchased a pair of shoes which were dispatched really quickly but I returned them within a week as they were too small, marked and had someone else's hair in them. I sent via courier to get a Proof of Delivery. 14 days later my return still hadn't been acknowledged, so after emailing to chase I was advised bluntly to check their website for their returns policy. This states I should have my refund within 14 days of receipt! A whole 30 days later and I still do not have my money back as it's in the queue for processing.
I will not be using again and I would not recommend them to anyone!!!!

  • Shoes in the sale at £30

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

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