Written on: 03/01/2014 by tishi14 (1 review written)
I bought my wedding shoes via girls of elegance in September 2013. Being a regular size 5 i didn't think to check that the shoes fitted OK when they arrived, i was concerned that i might marked the ivory satin, so i stored them away in a safe place. However during the madness of Christmas party season i realized that in some shops i wasn't a size 5, panic set in as i feared my wedding shoes might not fit, to my dismay i found after trying them i needed a size 6.
I didn't know what to do at this point as i had bought my shoes a mere 2/3 months prior, and I knew the chance of getting my shoes exchanged was near impossible. However i contacted girls of elegance and explained my situation, they couldn't do more to help! They offered an exchange as long as I sent the shoes back, unworn and still in their packaging and that they deemed them OK. All I simply had to do is sent them off and pay the postage of the new pair. The transaction was so quick, i sent via special delivery one morning and had my new pair delivered the next evening.
I will be recommending Girls of Elegance to all my future friends getting married as good customer service is hard to come by and should be recognized!
As rated by our community of reviewers
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