Awful-do not use this site!

★★★★☆
4.3 / 5
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Girls of Elegance - www.girlsofelegance.co.uk

★☆☆☆☆

“Awful-do not use this site! ”

Written on: 12/12/2013

I don't usually write reviews but I felt I had to on this occasion.
Absolutely terrible service. I originally ordered a pair of flat pumps
for my wedding in a size 41. I asked for them to be bleached. Delivery
cost to Ireland was €18 and bleaching was €12. Thought it was expensive
but I paid it as I really wanted nice flat shoes. I waited for delivery
for 22 days!! When they arrived they were too small so I sent them back
costing me €7.50. I emailed the company telling them it was urgent and I
needed shoes delivered quickly. In the following days €30 was taken
from my account for a second delivery and for a second bleaching!
Obviously they will charge the next customer for bleaching for the pair i
sent back and will pocket the double charge!I waited 25 days for the
next delivery! Stupidly I decided to order another pair of shoes from
them in October . The charge was taken. I returned them and they
refunded me after three weeks! Just saw on my account they have charged
me €71.46 again for nothing.i contacted the company via email and was
told they 'most certainly did not' have my money in their account. They
instructed me to ring my bank to see where the money had gone. I rang
the bank. They confirmed it was girls of elegance. I emailed the company
again an received an email saying that it had been a mistake by the
credit card handling company and that a number if customers had been
affected. Why I wasn't told this in the previous email I don't know? I
was assured the money would be returned to me. I gave my bank details.
Received another email saying the transfer had not been possible and
that they would send either a cheque or through paypal. I opted for a
cheque. Received the cheque yesterday for £25!!!! I'm owed £60! Have
emailed the company again. They emailed this morning to say they would
send on the remainder o my money and they didn't know how this mistake
had happened... I await with baited breath. In short....,DO NOT USE THIS
WEBSITE!!!! Awful customer service. One mess up after another.

  • Shoes

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Girlsofelegance's Comment

Written on: 12/12/2013

Dear Customer,

Firstly thank you for your review however we must alert you to the following: -

When purchasing from our website you agree to our terms and conditions of sale, our bleaching service is a non profitable element to our business as we are charged up to this amount plus the shipping costs as we offer free delivery on all of our items.

It is extremely clear that any dyeing costs are non returnable and also if you want to exchange for another shoe, of course this element would be charged again.

With regards to your account being charged, we have had an instance for the first time in our 10 years of service where our new card handling company reversed some refunds unknown to us and under no circumstances would we refuse a refund that you are due, we are currently investigating the whole scenario and provided you have e-mailed us we will of course ensure this is reinstated into your bank account.

We do not hold any personal details on file under any circumstances and we are sorry that you felt the need to create this review.

Please rest assured that the matter will be dealt with promptly and efficiently.

Reply to this comment
Report this review