DresseShop.co.uk Reviews

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“BE WARNED DO NOT USE THIS COMPANY EVER!!!!!!!!!!”

Written on: 18/07/2014 by JennaSchaefer119 (1 review written)

I really wish I,d read the reviews of this company before wasting £75.00 on a prom dress for my daughter. Dress arrived late, was poorly made with bad quality materials. Ordered a standard British size 10, When arrived was far too small and didn't,t comply with British size 10 sizing charts, after several e mails back and forth with their so called customer services I sent them photographic proof that their sizing was wrong which they still failed to accept. There is no way I will ever get… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS FRAUDULENT WEBSITE - BE SMART!”

Written on: 30/06/2014 by dellitot (1 review written)

Ladies, be smart. Do not order from this company and do not read their reviews seriously - they simply got a whole bunch of people to post fake positive reviews online to try to counter the negative ones. I ordered my wedding dress online and it arrived in good time so no problem on that account however: I ordered it custom-fitted and the dress does not fit me at all (it’s too long, too big around the waist and doesn’t fit across my shoulders at all – it’s useless as no dress maker… Read Full Review

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Daisygirl5's Response to dellitot's Review

Written on: 05/07/2014

I really object to this - my review of my beautiful wedding dress was entirely genuine. Sorry if yours didn't work out, but how do we know you are not just an upset bridalwear shop owner worried about losing business? Exactly - we don't. And you can't assume that other reviewers are lying just because their reviews are different from your experience.

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Dellitot's reply to Daisygirl5's Comment

Written on: 06/07/2014

Daisygirl5 - the fact that you might be one of the actual genuine reviews is neither here nor there. My wedding is in November and the thing that they delivered was an utter disaster. I also have no hope of ever getting my money back because they are located in deep Shanghai and have all sorts of Chinese laws which make them unsecured by any UK bureau or authority. The fact that your dress was great, well done -- I am just ensuring that other women understand that this shop is a toss of a coin so before spending ANY money, ensure you check your facts out. AND I AM NOT A FLIPPING BRIDAL SHOP

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Kazza666's reply to Daisygirl5's Comment

Written on: 16/07/2014

I can totally back up Dellitots review, this company is a disgrace, my 16 year old was in tears that her prom dress was so poorly made and their sizing policy is a joke, the dress was ordered as a standard British size 10 and was nowhere near the correct size as per British sizing charts, I proved this by sending them pictures of the dress against a tape measure but they still won't listen. Their customer service is non existent as is their returns policy. Lucky you that your dress was ok but I think you are one of the lucky few.

PS I am not a bridal shop either!!!!!!!!

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Kazza666's Response to dellitot's Review

Written on: 16/07/2014

As another previous customer of this awful company I can only back this review up totally. Quality of item is shocking, sizing is all wrong. It is impossible to get a refund from them.

My daughters prom dress was supposed to be a British size 10, the dress they sent was much smaller than the British size 10 . I sent them pictures of the dress being measured against a tape measure and they still wouldn't,t accept that their sizing was wrong. Am still waiting for my refund 5 months later, I won't hold my breath.

DO NOT USE THIS COMPANY UNLESS U WISH TO BE FLEECED !!!!!!!!

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★☆☆☆☆

“Never buy from this website”

Written on: 19/06/2014 by Pierce469 (1 review written)

I brought my prom dress from here. Once my dress had come through being 18 days late with the express delivery, it wasn't even the same in the picture shown online!! I had paid something like £15 for it to be altered to my size and came through far to be and not even a nice fitting. The dresses seem cheep online but that's online because they don't even come through as you want it. It's 8 days away from my prom and I have to buy a new dress. You can't ring the dresseshop you can only contact… Read Full Review

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★★★★★

“Take the risk and grab the best bargain ever ”

Written on: 08/06/2014

Despite MAJOR anxiety on my part about having my wedding dress tailor-made in China, and despite the negative reviews, I went for it. Total cost for my wedding dress and one bridesmaid's dress; £199 including postage. Within 30 mins of (nervously) sending off my order and money, I received a polite email, saying 'Thanks for choosing us. We want to confirm with you about the order information now. You have chosen two dresses and they are all custom size. Do you need both? Are the dresses for… Read Full Review

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Lorraineiscah's Comment

Written on: 13/06/2014

Thanks for your lovely review. I have now ordered my wedding dress from here too and I feel i can relax a little now and look forward to its arrival...and my wedding day xx

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★★☆☆☆

“Not UK based”

Written on: 02/06/2014 by 50Gillespie (1 review written)

I have learned a valuable lesson. Before ordering an expensive item online - read the reviews first. My 16 year old daughter spotted a pretty looking feminine dress suitable for her prom. The website address gave me confidence as one would believe it is uk based. My first shock was when I checked my bank account the following day I was charged extra for a Hong Kong transaction! I would never have ordered the dress if I knew it was not from the UK. I would love to know why they use the… Read Full Review

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Annielee's Comment

Written on: 05/06/2014

did you get your money back ?? and how?? as i am in the same situation

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Singlemom2014's Comment

Written on: 05/06/2014

No refund! They offered me £10 compensation which I accepted. I have now managed to buy a prom dress for my daughter. It was a very expensive lesson! Never again! They go out their way to make you believe this is a UK firm. Also I am convinced the positive reviews are written by Dresseshop uk! They have a lot of grammatical errors in them!

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★☆☆☆☆

“avoid avoid avoid”

Written on: 30/05/2014 by Jolliffe (1 review written)

Dress was ordered and paid for and I havent received the dress or a refund,not a UK company as it claims. A very unhappy daughter as dress was for her prom. Customer service hasn't replied to ANY messages sent, on Facebook they replied eventually saying dress was lost and they would refund but will tale 45 days! I am now blocked from commenting on their Facebook page! Please see my Facebook page Dresseshop Avoid Avoid Avoid … Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE FROM THIS WEBSITE! I waited a month...”

Written on: 27/05/2014 by Garrett335 (1 review written)

DO NOT PURCHASE FROM THIS WEBSITE! I waited a month for my order, when I inquired about it they said I MUST PAY £29 FOR MY ORDER TO BE DELIVERED, even though they say that delivery within the UK is free, when the lady replied that to me I said I wanted to speak with management, and she just hung up on me VERY VERY RUDE! THIS WEBSITE SHOULD BE TAKEN DOWN, THEY ARE FRAUDS! Originally the dresses looked nice but I have now realized what this is, I wish I had read these negative reviews and not… Read Full Review

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★☆☆☆☆

“Disgusting!!! ”

Written on: 20/05/2014 by Rachf24 (1 review written)

Do NOT order from this site! The delivery takes weeks longer than expected and they refuse to let you return the dress despite the 'easy returns' on their website!! Service is absolutely appalling!… Read Full Review

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★☆☆☆☆

“AVOID at all Costs!”

Written on: 15/05/2014 by minimadjam (1 review written)

As per many others on here my fiancee had a terrible time with this company. We also thought they were UK based and ordered a dress. It arrived and wasnt suitable. We contacted them thinking we could arrange for a refund if we returned the item (as clearly stated all over their website 'easy returns') to be told that we could not, and no matter how i complained they refused to give a return address even though we were willing to post back. Customer service was terrible and this firm needs to… Read Full Review

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★☆☆☆☆

“Not trustworthy”

Written on: 14/05/2014

Ordered a dress which didn't fit. Plenty of email correspondence but no return address no matter how many times I asked. Told I could keep the dress and have another one for £70 plus shipping!? Or return the dress and pay a 'restocking' fee. Very disreputable and dishonest I know a dress for £100 is going to be different quality to one for £300 (what I have now paid for a dress from a shop) I did not expect a designer dress for that price, but the dress if it had fitted was a lovely dress… Read Full Review

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★★★★★

“Fantastic Result!”

Written on: 14/05/2014 by Woodgg1957 (1 review written)

I was initially worried after ordering from this company when I read the reviews on this dress. I had ordered my prom dress and I worried every day. Although the dress took an extra couple of days being tailored, when it finally came I couldn't be happier with the result! I expected it to be miles off size and look nothing like the displayed photo, but it is identical and fits perfectly! I doubted this company so much in the process of the dress making, and would email them every day to see how… Read Full Review

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Edenmariexo's Comment

Written on: 17/05/2014

How long did your dress take to arrive?

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Singlemom2014's Comment

Written on: 06/06/2014

just for interest did you know the Company was from China before you ordered? I was just plain unlucky. The dress colour was different to the picutre shown on the website. However, they put this down to lighting. They did give me £10 compensation. Although, my daughter could not wear the dress. It did not fix her and the colour was very bright.

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★☆☆☆☆

“Do not order from this company, they imitate dresses...”

Written on: 12/05/2014 by Franks145 (1 review written)

Do not order from this company, they imitate dresses and very poorly too. The workmanship and quality of fabrics is really poor and not worth the cost. They are difficult to get hold of, they are not A U.K. Based company they are in CHINA, after numerous emails I got their return address and returned the goods BUT I have not had my money back. They should be removed from the website… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 09/05/2014 by Kennya119 (1 review written)

I ordered a dress from this website thinking they were an English company, they are in fact based in China. The dress arrived and did not fit it was smaller on the waist than quoted in their size guide. I tried to call them but the telephone number just tells you to email. I emailed them asking for a refund as the dress didn't fit and also was very poor quality. They responded asking me to sent in photo's of dress with measurements. Their size guide stated that a size 10 dress was 37.75 inches… Read Full Review

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★☆☆☆☆

“Not a U.K. company”

Written on: 24/04/2014 by Axzc (1 review written)

I bought a prom dress from this company thinking that it was in the U.K. And returns would be straightforward. Not so!!!!! Their web page says a U.K. Company and "no hassle returns" again not so!!!!! It took several emails to finally get their returns address. Their terms and conditions say that returns costs have to be paid for my the purchaser!!!!! Shipping address is CHINA. !!!!!!!!!!!! Their equality of workmanship and fabric is very poor, they copy dresses from pictures in magazines and… Read Full Review

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Singlemom2014's Response to Axzc's Review

Written on: 05/06/2014

I lost all my money on this pretend website.

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★☆☆☆☆

“LIARS”

Written on: 10/04/2014 by Kamila315 (1 review written)

Ordered a dress. It looked great and I thought what a bargain. Money was taken out of my account immediately, but 1 month later no dress. They kept saying it was shipped but they couldn't get a tracking order. Eventually I got an email saying dress was out of stock. This was the most horrid experience with online shopping I have ever had. Do NOT BUY from this company… Read Full Review

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★☆☆☆☆

“AVOID!! CHEAP, FAKE "DESIGNER" DRESSES!”

Written on: 08/04/2014

They claim to sell "from manufacturers with whom we have accounts and a direct personal relationship. We do not use third party sources or buying services, ever. Our personal relationships with designers not only save our customers money but also ensure superior communication and service" Unless you want the designer of your wedding dress to be a Chinese seamstress making a extremely poor "copy" of a true designer dress, then I recommend you do NOT purchase from this website!! All the… Read Full Review

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★☆☆☆☆

“Buyer Beware - Do not Buy from www.Dresseshop.co.uk 2014”

Written on: 31/03/2014 by Emery190 (1 review written)

Do Not use this company - you will waste your money on shoddy workmanship which will spoil your dream No return address on website, they are based in Hong Kong. Extracts from e-mails I guess from your evasive e-mails that getting a refund is like blood from a stone. Having looked at other reviews from other peoples experiences your ‘No hassle’ returns policy, is non-existent. 1.The dress is not the right size ordered – image proof provided. 2.The dress has manufacture faults… Read Full Review

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★☆☆☆☆

“not as advertised ”

Written on: 26/03/2014 by emSpence456 (1 review written)

I fell in love with a beautiful tea length organza dress with appliquéso and promptly decided this was the dress I wanted. I read and re read the size guide and then placed my order with express delivery which cost an additional £25 (gbp). I waited and watched every day waiting for my order to say it was being shipped and then I contacted the company who sent an email stating the order was being shipped. I used the order tracking number to monitor the delivery status of my dress, arranged to… Read Full Review

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★☆☆☆☆

“"No hassle returns" - Complete Lie”

Written on: 24/02/2014 by Bunny72 (1 review written)

I ordered a wedding dress. The dress arrived very quickly and the work was shoddy to say the least. The stitching around the arms was coming apart and the "lace" was a cheap stuck on pattern that was lifting off on the shoulders. When I sent pictures and asked for a return address and refund they refused saying that it was hand made and couldn't be returned, even though it was not made to measure and was a standard size. They even admitted in an email to me that as they had just come back from… Read Full Review

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★★★★☆

“Love the dress!”

Written on: 08/02/2014 by TaylorKim (2 reviews written)

I love sparkly dresses and fell in love with the beading dress from DresseShop. Initially, I was not very confident about ordering online. The reasons for my order decision are lie in the affordable price and their friendly customer services. It arrived in a bag and I had to say that the dress is so amazing! What’s more, I was greatly impressed by the stunning flower decoration on the shoulder. I do not upload photos because the Prom has not held yet but when I have, I will do it. Since my… Read Full Review

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