DO NOT BUY FROM THIS COMPANY

I ordered a dress from this website thinking they were an English company, they are in fact based in China. The dress arrived and did not fit it was smaller on the waist than quoted in their size guide. I tried to call them but the telephone number just tells you to email. I emailed them asking for a refund as the dress didn't fit and also was very poor quality. They responded asking me to sent in photo's of dress with measurements. Their size guide stated that a size 10 dress was 37.75 inches on the hip. My photo showed that the dress measured 36 inches. They responded by saying I should try to stretch it as it was just a small difference! I still persevered asking for an address to return the drees to for a refund. They then sent me a picture of a dress on a mannequin saying this was our dress prior to shipping and was a perfect size 10. I replied saying this was unacceptable and still wanted a refund. Their final response was that I would have to pay for the item to be returned plus a restocking fee of between 20-50%. I cannot believe their response given that the dress was not the measurements they quote on their sizing guide. I would not purchase anything from this website they do not operate as you expect given that they say 'no hassle returns'. As a side issue they also charged me £7.00 postage when the website actually stated free delivery.