Written on: 19/07/2013 by skitters (1 review written)
They cannot make dress at all to order, which they intimate on website, so a size 2 has to order a size 6 for the waist to fit properly then pay hundreds more locally to alter it.
They do not give a damn about filling out custom forms, so duty and fees to Canada cost another 25% of the price! They said they were not aware of this; yet they also said ship DAILY to Canada.
On customs, they claim a veil that is FREE (which is about what it is worth) has a value of $150 - so the customs is even more outrageous!
I suggested they send via US post, to avoid another $80 UPS broker fee (an another money grab by UPS); they said they get lost often. Yet I called US post, and their packages are insured AND tracked!
When I tried to discuss this and make suggestions for others to avoid $350 fees, they claim they tell you on website it is your responsibility for taxes and duty; I said they could be clearer about HOW expensive this might be. Delivery also took two months.
My advice - shop local - or go direct to China where they are made!
The bottom line is they really could not care less - they have already got their money.
As rated by our community of reviewers
" Absolutely appalling company " Read More
" There's a reason they've won awards. " Read More
" Poor delivery courier " Read More
" Exatcly as the picture " Read More
Written by BeauteByJaque
" Highly recommended " Read More
Written by Tom0786