BUYER BEWARE

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Aimee's Boutique - www.aimeesboutique.co.uk

★☆☆☆☆

“BUYER BEWARE”

Written on: 17/09/2013

I ordered items to the value of 62UKpounds for my daughter's wedding from Aimee's Boutique online store on 5th September 13. From the day I ordered and paid my money, the status of my order has remained 'Awaiting Shipment'. I specifically asked to be notified immediately if there were any problems with supply - I heard nothing and assumed the goods would be delivered in the days following. 10 days later and no delivery. I checked back to the site to find the order status is still 'Awaiting Shipment'. In the past two days, I have made contact via their site contact form, via email to their advertised email address and also via customer messages with no response. On searching for reviews on this company, I am disheartened to discover a huge volume of really terrible reviews and sad stories relating to people who trusted this company, believed it was genuine, ordered and paid for goods they never received and could not recoup their money via refund.
Stay tuned as I endeavour to recoup my goods or money within the next few days. I wished I had read the review prior to ordering!!

  • Reasonable

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Anniegwatts's Comment

Written on: 17/09/2013

Yes we all wish we had read them before. This company must be stopped. It's absolutely criminal how they are stealing our money. I am dealing with trading standards Essex now and urge everybody to do the same. Good luck.

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Thegrapevine's Comment

Written on: 18/09/2013

Can you please post the contact details for Trading Standards Essex?
I have also written to Sage Pay - the 'secure' payment collection service used by Aimee's Boutique. I also hope everyone else will do the same. Paying through a 'secure' payment service gives buyers a false sense of security.

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Anniegwatts's Comment

Written on: 23/09/2013

You need to ring the Essex Trading Standards office. They give you some guidance on the steps to take, recorded delivery letter of complaint etc. This won't work though as my letter could not be delivered and was never collected. I am now awaiting further advice from the Trading Standards as to the next step. They must be fully aware of what is going on with this company and so why are they still allowing them to operate their website and take more money from people! Baffles me! I will not give up though and am thinking of going to the BBC Watchdog. I think others have done this. I haven't tried Sage Pay yet - will do that next as well. WE WILL GET THIS COMPANY STOPPED!

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