Written on: 14/07/2013 by michelle4922
I do hope you are lucky enough to read this review before placing an order with this company.Do not be deceived by the good quality website as I was.Similarly to other consumers I never received my order that I placed at the beginning of May. I have had several telephone conversations (only because I persevered with the number as most of the time it just states is unavailable)with staff that have made so many excuses / promises that were never delivered. I have sent numerous emails some of which go no reply, I was happy at last to receive a reply that said I would be refunded and low and behold I never have, I am still trying by every means possible. I am awaiting response from the consumer rights department at the citizens advice and I urge anyone else in my position not to let their case drop, the way this company is operating is disgusting, scandalous and they should be highly ashamed. Clearly they deliberately ensure some customers receive their orders in order not to appear entirely phony. I have used google maps to trace the exact location and it is merely a 'barn' style building in a field. Please please avoid at all costs!
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