Written on: 09/11/2012
I am a first-time customer at this webstore and one of the items that I received is faulty. I emailed the company over 14 days ago and haven't heard back from them. They have no returns address on their website or a telephone number so email is the only way you can contact this company. Unfortunately they don't reply to emails.
I am waiting for a delivery address so that I can return my faulty item recorded delivery as they suggest.
Having said that, the quality of the products is fantastic so if their customer service improved I would definitely recommend them.
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Written by Hidaki