Written on: 07/06/2013 by delturner
After receiving the Hape All Season Wooden Dolls House a day late I found that it was missing a drill hole. I then paid someone to drill hole (didn't have right skills or tools to accurately drill without splitting the wood.
I contacted Why Wood Works who were initially apologetic but then did nothing to resolve the issue. They "passed the buck" to the manufacturer and said that they would replace it. It was also for a birthday present so we could not wait to go through the whole process again and then wait for delivery.
They also offered no compensation for the hassle and cost....not even a free doll.
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