Hape Dolls House

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delturner's review of Why Wood Works - www.whywoodworks.co.uk

★☆☆☆☆

“Hape Dolls House”

Written on: 07/06/2013 by delturner (1 review written)

After receiving the Hape All Season Wooden Dolls House a day late I found that it was missing a drill hole. I then paid someone to drill hole (didn't have right skills or tools to accurately drill without splitting the wood.

I contacted Why Wood Works who were initially apologetic but then did nothing to resolve the issue. They "passed the buck" to the manufacturer and said that they would replace it. It was also for a birthday present so we could not wait to go through the whole process again and then wait for delivery.

They also offered no compensation for the hassle and cost....not even a free doll.

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Sindae's Response to delturner's Review

Written on: 23/06/2013

As per our terms and conditions a replacement was offered the customer for faulty product. The refused to call back the manufacture when they left a message to arrange. A collection and refund was offered - the customer said they didn't want to return the item. Every effort was made to resolve.

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