Product great Customer Service none existent!

Click here if this is your business
★★★★★
4.8 / 5
95% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Why Wood Works - www.whywoodworks.co.uk

★☆☆☆☆

“Product great Customer Service none existent!”

Written on: 04/12/2012

The Carl Fogarty Kiddimoto balance bike was fantastic once it arrived. Ordered it on a Monday placed order with 'Why wood works' as they promise next day delivery and arrived on the Friday!- not good enough as it is ore expensive than on some sites.

My advise is to get the product elsewhere. The call centre you go through to are not helpful and don't care once the order has been received and they have taken payment.

I called and called and called and only ever received 1 phone call back when promised to investigate and get back to me.

Manager could not be contacted be staff on any of the days as the call centre staff could not get hold of her either. Communication was abysmal - AVOID !!

  • product great supplier massive let down!

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Whywoodworks's Comment

Written on: 10/12/2012

This is unfortunate, all customer orders are shipped next day as per our terms and conditions. Delays only occur where there is an issue with payment or Parcelforce have experienced difficulty delivering. We cannot control these circumstances when they arise. All customers are provided with tracking references numbers and advised to be vigilant if their order has not arrived when expected. Once shipped WhyWoodWorks can only chase deliveries through the Central Parcelforce Office due to data protection. We advise customers that they should also contact their local depot using the tracking reference provided to expedite.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review