Extremely rude staff at Toys r Us brent cross

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Guest78's review of Toys R Us UK - www.toysrus.co.uk

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“Extremely rude staff at Toys r Us brent cross”

Written on: 08/09/2011 by Guest78 (2 reviews written)

My brother bought a Phil and Ted Vibe from Toys r Us in Brent Cross. There was a problem with the pushchair, it was not manevering easily. So they took it back for a refund. They have absolutely refused to give a refund and tried to blame their son for breaking it!!! Sale manager actually called him too

  • Phil and Ted Vive

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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Cadjacqui's Response to Guest78's Review

Written on: 28/05/2014

Seems to be policy to dismiss complaints.
Must admit staff were not that rude but completely dismissive.
My complaint was about a choking hazard on a baby play mat that they refused to stop selling until an investigation had been completed!

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