The Gadgetologists Reviews - www.thegadgetologists.co.uk

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Latest Reviews

★☆☆☆☆

“Poor Poor company”

Written on: 20/03/2012

Ordered a ride on car through KGB in December for a Christmas present. Now in March and still not received it. At first the didn't give the authorization code so it couldn't be ordered but when I finally got a valid one and ordered it and paid P&P we haven't heard anything since. Emailed numerous times and not had a reply phoned too many times to mention and not got through. Tried to phone again today midday to hear the message we are now closed. Joke of a firm with the poorest customer service… Read Full Review

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Zippstar's Comment

Written on: 21/08/2012

I know it's really late to reply to this now and I hope you got your money back, but I had a similar problem with a KGB deal and after numerous emails, eventually wrote on KGB's Facebook wall stating my disgust, and - surprise surprise - got my money back instantly.

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★☆☆☆☆

“Ordered November 2011 still waiting”

Written on: 12/02/2012 by dehaar (1 review written)

Purchased an electric car from The Gadgetologists via a KGB deal for my grandson's birthday. Of course they collected the money £ 99,- within a few days, but despite dozens of email, they don't deliver and don't reply to emails. They are a bunch of web criminals. So.... Never ever buy a thing from that Internet robbers… Read Full Review

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Guest's Response to dehaar's Review

Written on: 13/02/2012

Hi just to let you no i orderered 2 cars for christmas presnts and im still waiting im actually going to go to trading standards now because like you they wont reply to emails.
Never again would i recommend or use them they have no customer service and i agree are like internet robbers.

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Guest's Response to dehaar's Review

Written on: 17/02/2012

I too used a KGB deal voucher and bought an electric car in November 2011 for Chritmas. The £99 was taken straight away - but now, in FEb 2012, there's still no sign. No one answers the phone, the mail replies, at best are aotomated. It's disgusting. Think I will also now contact trading standards - as KBG are also terrible at getting in touch with.

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★☆☆☆☆

“ORDERED IN NOV 11 - STILL AWAITING ITEM”

Written on: 26/01/2012

Ordered a toy ferrari through kgb deals in november. Ordered the item early December for a Christmas present. Nothing received so I have sent numerous emails - WITH NO RESPONSE. Their phone number doesn't even ring it goes through to a voicemail where I have left about 5 messages. I have also emailed about 5 times and no response. Finally had an email from KGB deals who said they will look into it for me. All I want is my money back.....I only wanted the item for Christmas and I don't even want… Read Full Review

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Guest's Comment

Written on: 08/02/2012

This corespondent's experience exactly mirrors my own. Not only do they fail to respond to emails, they delete them 'unread' (I put a 'read receipt' on my last message).
How are they allowed to get away with this? Does anyone out there know how to contact one of the company directors direct?

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Guest's Comment

Written on: 23/02/2012

I received my purchase in time for Christmas but it was faulty and since then I have emailed them expressing my disappointment and I even having told them I had bought it for my special needs son, there has still been no resolve.

Really fed up and I just want my money back!

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Ls555's Comment

Written on: 10/02/2012

WOW i cannot believe you have proof that they deleted your email! Guess what.....my item suddenley turned up last week...only 2 months late...and the item is tiny and rubbish but the thought of sending it back and trying to get my money back is too much effort.....it took them 2 months to send me my item...let alone refunding! AWFUL company and will not EVER order from them again....and probably not from KGB deal either....maybe we should try and contact someone from KGB? Surely they don't want to be associated with a company like this?!

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★☆☆☆☆

“dont buy avoid dissapoitment”

Written on: 25/01/2012 by clarelongley (1 review written)

Purchased an electric car from The Gadgetologists via a KGB deal for my grandson's Christmas present. car arrived but was faulty ,spent all day trying to contact Gadgetologists by telephone for advice in December to no avail constant emails replied after three weeks to ask us to complete a form that was not attached,then over next two weeks sent same email requesting photos of damage. Latest contact 23rd January again requesting photos of damage as none(steering wheel does not attach and… Read Full Review

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★☆☆☆☆

“Ordered on 1st Nov 2011 still not received and now...”

Written on: 20/01/2012 by marinamill (2 reviews written)

This company should be shut down. I ordered the ride on car through KGB deals on 1st November 2011 as a Christmas present for my Grandson. I have had no joy with the Gadgetologists even though I have emailed them and phoned them numerous times. KGB (who don't have a contact phone number) emailed me on 8th January and said because of the bad service that they would refund my money which I paid through paypal and they would get the Gadgetologists to refund my postage. It's now the 20th… Read Full Review

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Clarelongley's Response to marinamill's Review

Written on: 25/01/2012

telephone number for kgb is 02920 548000
kgb (UK) Ltd.
Sterling House
Malthouse Avenue
Cardiff Gate Business Park
Cardiff
CF23 8RA
Phone: 02920 548000
I tracked them down my advice contact KGB for assistance

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Clarelongley's Response to marinamill's Review

Written on: 27/01/2012

hi they tried that with me refer them to this website ,keep going and you will hopefully get your £19.50 postage as it is they that have employed a fraudulent company not you keep going better in your pocket than theres

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Marinamill's Response to marinamill's Review

Written on: 25/01/2012

Thanks Clarelongley for the advice. KGB have at last refunded my £99 but say there is nothing they can do about the £19.50 I paid the Gadgeologists for the postage.

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Clarelongley's Response to marinamill's Review

Written on: 25/01/2012

oh i forgot to say when you contac t KGB they say 118 118 it is the same company clare

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★☆☆☆☆

“18 month old boys Christmas ruined”

Written on: 13/01/2012 by tammie0906 (1 review written)

Hi All I too had the same issue. I was fortunate enough to receive the car however when received, the wing mirrors were loose, seat was not able to fitted correctly and the remote control was broken. It was overlooked as we only built it on christmas eve and had no time for a new one. After the initial hour of my son playing with the car, the sound went off and there was no music at all. Although we could still control with the remote control. No fun with no gadgets for my son who is… Read Full Review

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Clarelongley's Response to tammie0906's Review

Written on: 25/01/2012

Oh i know how you feel we were in exactley the same position here is kgb telephone number please contact customer services 02920 548000 explain what you have said and i am sure they will refund you i am awaiting a refund cant say for sure but i hope that my faith in KGB will be restored.

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★☆☆☆☆

“What a joke, still waiting 4 code 2 be reset”

Written on: 09/01/2012 by Angry31 (1 review written)

I bought a kgb deals voucher for the ride on porsche car on the 2nd of december 2011, i tried to consume it a week later and it said that the voucher is invalid, i contacted the gadgitologist and kgb via email, I also tried calling the gadgetologist on numerous occasions and was constantly on hold to number 08455 610 099 saying im first in the que and next in the que only to go through to a voicemail box which is full ( did manage 2 leave a message on the first attempt). I had a response from… Read Full Review

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Clarelongley's Response to Angry31's Review

Written on: 25/01/2012

02920 548000 is the telephone number of KGB please contact customer sewrvice they have informed me i will get a refund havent received it yet but am very hopeful regards Clare

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★☆☆☆☆

“oh dear...”

Written on: 06/01/2012

i purchased a voucher from KGB for a kids electric style porsche from gadgetologists not only has £99 been taken from my account by KGB but also £344.50 by gadgetologists. I have left numerous emails to both companies only recieving one reply from KGB - which was useless. I have also tried to contact both companies by telephone and no one has been available and yes i too had the pre recorded message from gadgetologists stating to leave a message but when you try to do so their inbox is full… Read Full Review

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★☆☆☆☆

“Christmas Ruined.....”

Written on: 23/12/2011

If you saw advert for a £350 child's electric car for £99 with delivery before Christmas you'd be tempted right? Well, I was too but as they say, if an offer looks to good to be true it probably is! We initially ordered a red Veyron style electric car for my 18 month son for Christmas from thegadgetologists.co.uk – the offer was through KGB and the blurb on the site made this look like a dream come true for any child. We placed an order straight away on the 6th November 2011 and then we… Read Full Review

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Guest's Comment

Written on: 04/01/2012

we are having the same difficulty with a red porsche we bought for our grandson who was very disappointed on Christmas morning. I have e-mailed and phoned countless times to no avail. I, too, am about to contact KGB deals to see what they are doing about this situation. we are pensioners abnd having had to buy something else for our grandson, we cannot afford to be out of pocket to this extent. It's disgraceful!

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Guest's Comment

Written on: 20/01/2012

Just read your story and its like reading our christmas all over again, I've tried and tried to get in touch with no joy. We even considered given the car to a children's home or charity so at least someone could enjoy it but to be honest having looked at the poor quality and the fact it doesn't even move I won't insult them. I too will go onto watchdog website and lets hope this gets picked up so others don't have the same bad experience.

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Lebanoncircle's Comment

Written on: 09/01/2012

Sent my complaint through to Watchdog - please do the same if you are having the same issues with thegadgetologists.co.uk and KGB - the more we complain the greater chance we have of getting a resolution.

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Guest's Comment

Written on: 09/01/2012

As below.. I think the more we complain and refer this to Watchdog the higher the likelihood of sorting this out. We have continually attempted to contact both firms by telephone with no luck. Numerous emails have been sent.. once again no luck. This is customer service at its worst. All we want is for them to collect the car and refund the money.

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Lebanoncircle's Comment

Written on: 05/01/2012

Please also go to the BBC Watchdog site and file a complaint there, thanks to the Internet we, as consumers can help put a stop to this type of activity.

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Guest's Comment

Written on: 05/01/2012

I have had exactly the same experiance, we are supposed to have more consumer rights buying on line but in this instance how do we go about getting our monies refunded any idea's ? Many thanks Janine Harrison

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Guest's Comment

Written on: 04/01/2012

I totally agree with the above! Absolute sharks! I have as yet received no car or reply to a single email, cant get through by telephone either! How people like this can trade is atrocious!

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