written by frankiesinclair on 29/03/2016
I purchased online an accessory set for my daughters playhouse for her birthday. ( washing machine /cooker etc) The delivery was quick so I was happy. We unpacked the items to find that one part was broken so it could not be assembled. I emailed Smyths and did receive an email straight back apologising and asking me to let them check with their 'buyers' as to if they have the parts to send. A week later I had a response saying they didn't have any spare parts so couldn't help - I would need to contact their suppliers. Absolute joke. I contacted their company who don't know what they are talking about and whose emails make no sense. I have been promised parts to be sent but so far not received. It has now been over a month since I was delivered a box of broken plastic. I wasn't going to bother writing a review but seeing as Smyths continue daily to send me requests for reviews here we are..
As rated by our community of reviewers