Order not delivered - keep getting excuses

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  • Customer Service

  • Quality of website

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Guest's review of Outdoor Toys Direct - www.outdoortoysdirect.co.uk

★☆☆☆☆

“Order not delivered - keep getting excuses ”

Written on: 12/10/2012

Ordered a spiderman bike for gandson's birthday - still waiting for delivery 2 weeks after promised delivery date - keep getting fobbed off and saying is with dispatch company - avoid this company like the plague - will pursue repayment of costs and reporting them to watchdog!

  • Spiderman bike

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Stu21's Comment

Written on: 12/04/2013

Did you get a refund in the end, I bought from this company only to read the Regis aft giving my credit card details!
So just wondering if you got it back and if so how long did it take and if you have any tips when dealing with them.
Wen speaking to a lady today from their phone lines, she said to email the normal address to cancel and I would get refunded within 7 days, but. These reviews make me think I'm going to be ringing and emailing for some time.
Please let me know how you got on.

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Nikkidavis1234's Comment

Written on: 12/08/2013

you are exactly right waited 4 weeks for a little tikes truck and still didn't receive it I had to ask for a refund in the end I would never order from them again they are rubbish !!!!!!!!

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