Written on: 12/12/2012 by Idavies123 (1 review written)
I thought I should leave a review as after ordering something from Otherland Toys before reading any reviews I received a different product to the one described. I preceded to then Google the website and got a little worried by the bad reviews. I also found it very hard to contact the company. Their instant web contact page wasn't working properly and I could not find an e-mail.
In the end I e-mailed the address that sent me a confirmation order. I got an initial e-mail asking me about what I received. I showed them two pictures of the two different items (cookie cutters). I then received a very apologetic e-mail and they fully refunded the item as well as allowing me to keep the incorrect one. This seemed like very good customer service to me.
As rated by real users
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