OneClickToys.com Reviews - www.oneclicktoys.com

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★★★☆☆
3.4 / 5
64% of users recommend this
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★☆☆☆☆

“Dodgy business!!!!”

Written on: 20/02/2013

I bought something for my daughter for Xmas through Amazon.. And it turned out to be from this seller... I never got my delivery, even though i had notification it had been delivered. Amazon have had to reply to me as I couldn't get hold of them at oneclicktoys! 3 emails and no reply, just my emails bouncing back! No website either now it seems! Maybe they have gone bankrupt? I don't recommend this company at all but I recommend how amazon have handled things! Very helpful and… Read Full Review

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★☆☆☆☆

“Faulty product no refund”

Written on: 24/01/2013

Completely untrustworthy company. Ordered via Amazon and returned it as it was faulty and then all went silent. Emails pinged back, letters couldn't be delivered and we were waiting for ever on their phone line. Do not order anything from this company as you can see from the responses below they are completely untrustworthy… Read Full Review

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★☆☆☆☆

“Ripped off!”

Written on: 21/01/2013 by GVvvv (1 review written)

I will not repeat the story that many of you already told. It happened the same to me. It was only £ 15,but the product was so needed. What goes around comes around… Read Full Review

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★☆☆☆☆

“been absolutly ripped off. ”

Written on: 03/01/2013 by missnatalieann (1 review written)

I Ordered £280 worth of items in mI'd october, readdy for my baby coming beginning of january. Waited for a week as orginally the item was "in stock" and to be delivered within 2 days. After no parcel turned up I emailed one click toys and was told the item wasnt in stock, but it was om back order snd I would receive asap. I emailed a number of times asking for estimated delivery times and actually got communication back from them apologising forvthe delay. I explained the situation, of how I… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!!!!!!!”

Written on: 17/12/2012 by turninpoint (1 review written)

DO NOT USE! Although would be difficult at present as their website not loading. I paid for a gift on the 7th December and it has not arrived, e-mailed their customer services team and no response yet but reading the other reviews don't now really expect one. Thankfully I spent only spent £17 with them. Will struggle to get replacement toy in time though! Will check out sites like this in future before just buying from the internet… Read Full Review

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★☆☆☆☆

“THIS SHOULD NOT BE ALLOWED TO GO ON ANY LONGER!!!!!”

Written on: 17/12/2012

Ordered christmas present for granddaughter 29 november. Not received,not returning e-mails. Website not in existance now. This should not be allowed to go on for any longer. Taking peoples money and ignoring them when things go wrong. How can I explain to granddaughter why she has no present on Christmas day… Read Full Review

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★☆☆☆☆

“WOULD NEVER ORDER FROM THESE AGAIN !!!!!!!!!!!!!!!!”

Written on: 16/12/2012

Orderd goods 29th November quoted upto 4 days delivery, still havent recieved goods. Checked with my bank and they took payment on the 30th November. Have emailed company time and time again to check on delivery of my order have NOT had reply from them. Have tried to contact them by telephone no-one ever anwser's. On many emails have explained that the item is a christmas present for my daughter still NO reply. I will have one disapointed daughter on christmas day as it is now to late to get… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 08/11/2012 by Karr4722 (1 review written)

I would not recommend this company to anyone. I placed an order on 03/10/12 for a Tiny love Tiny princess move and play activity gym with free postage as it was over £35. 2 weeks later I still had not received any email confirmation or the item so I logged in to my account to see that they had left a message on the account to say that the item was too large to qualify for free postage so I needed to send then a payment by PayPal of £7.00 and then email them the reference number for this… Read Full Review

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★☆☆☆☆

“Very disappointing, can't get hold of anyone regarding...”

Written on: 03/10/2012

Very disappointing, can't get hold of anyone regarding my order. Waited a week, order in stock on website but not even dispatched yet. Wouldn't recomment to anyone working on a timescale… Read Full Review

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★☆☆☆☆

“Would not recommend this company to anyone”

Written on: 22/09/2012

I ordered my item 2 weeks ago and still have not received it! When I placed the order I was informed I would receive the item within 1-2days. I didn't receive any confirmation from the company stating they had received my payment and with any dispatch/delivery information. When I finally found a contact number for them, it just constantly rang out. I tried for days, in the end I emailed them, to receive an email back telling me to try again. I tried over and over again. I then received an email… Read Full Review

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★☆☆☆☆

“Item picture advertised but not the item that you see sent”

Written on: 14/09/2012

A total waste of money - the company showed and advertised a miracle box changing bag but sent a rubbish cheap changing bag not as advertised - the delivery took a week not 1-2 days as advised, emails to customer from customer services slow. Paypal dispute opened as a total rip off Cetainly would not recommend and will not be buying from them again… Read Full Review

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★☆☆☆☆

“Took order when no product in stock”

Written on: 30/08/2012

Ordered a pram mattress through their page in Amazon. They happily ok my money and I even received an email to say t ordered had been shipped. I've since had an email to say that they are refunding the order as they don't have the product in stock. To make it worse it is going to take a week to refund the money… Read Full Review

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★☆☆☆☆

“rip off in one click!”

Written on: 31/07/2012

I ordered mam soothers from this place BIG MISTAKE!!! They took ages to arrive then turned up in the wrong colour and the wrong design. So I posted them back strait away only to read on my receipt. No postage return and minus 15% of price so I contacted good old PP only to be told to get a tracking number (bit late as already posted)I did get proof of postage with a tracking number but this is no good as it does NOT tell you if delivered. Now I have no soothers and no refund. This place is a… Read Full Review

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★☆☆☆☆

“Rubish Customer Service”

Written on: 12/07/2012 by HeyMoFo (1 review written)

Well where do I start?! The order from ONECLICKTOYS.COM I made seemed like a bargain, delivery free and 1-2 days! Wrong! Delivery is only free under a certain weight so they email you a few days later to tell you that they need another £7.99 from you..that is after you have rung them several times to find out when you are going to receive your item...excuses range from manufacturer flooded, having problems sourcing the item..They then tell you that they had a listing error THREE weeks… Read Full Review

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★☆☆☆☆

“Unbelievably terrible”

Written on: 28/06/2012

Ordering from one click has been the worst experience I have had of Internet shopping and I can safely say I will never recommend one click or shop with you again!… Read Full Review

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★☆☆☆☆

“Worst online experience in quite a while”

Written on: 21/06/2012

It took my order 10 days to arrive even though it said on the website that stock was readily available (within 1-2 days). I spoke to the customer services hotline who were very friendly and promised me prompt delivery after my call, but nothing happened for a few days again. I then received an email saying that my order had been dispatched and that I could track my parcel. Tracking did not work either unfortunately. To sum it up: It took ages to get my product, and I did not have any idea of… Read Full Review

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★☆☆☆☆

“Message in a bottle ?”

Written on: 20/06/2012 by EdWinchester (1 review written)

Placed an order for two different items. Received order confirmation e-mail. Then another vague e-mail that stated an item was delayed awaiting restock. Then a week later I had to make telephone contact to expedite this supplier. Turned out that the goods delayed had an unknown restock date.Decided to cancel and await partial delivery. Supplier could've advised me earlier that goods had a 'sometime never' restock date and allowed me to look elsewhere sooner. Abysmal service, would suggest that… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 28/05/2012 by astridzelda (1 review written)

I ordered a changing bag from this site, two weeks later I was sent the wrong bag. I contacted them and they informed me that I would be sent the correct item as soon as they received the other one back (which I sent back immediately). Then I was contacted only to be told that they could not source the correct bag and I was refunded the money. Whilst I was refunded the money immediately I would of preferred the bag I had initially ordered, or to have been told straight away that I could not… Read Full Review

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★☆☆☆☆

“Lousy service & communication and no attempt to make...”

Written on: 28/05/2012

Ordered a potty in advance of child's potty training, paid first class to get it within 2-3 days (it's a time critical item). After a week chased to find they didn't have it in stock on the day and it was going to be another few days before they had any in. Further chasing and complaints about the service fell on deaf ears. When it did finally arrive, we were offered free postage on our next order. When you've paid for a service (1st class), and don't receive that service, surely that should be… Read Full Review

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★☆☆☆☆

“Steer well clear!!!!”

Written on: 25/05/2012

The worst case of false advertising I've ever seen! Customer service a joke! Sent out something completely different to the photo & description online. Customer service answer: send back for a refund. When asked if I could order the set I expected to receive I was sent the same link to the item I already purchased under false advert!! Do not touch this company! Worse than useless!!!… Read Full Review

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