Written on: 08/11/2012 by Karr4722
I would not recommend this company to anyone. I placed an order on 03/10/12 for a Tiny love Tiny princess move and play activity gym with free postage as it was over £35. 2 weeks later I still had not received any email confirmation or the item so I logged in to my account to see that they had left a message on the account to say that the item was too large to qualify for free postage so I needed to send then a payment by PayPal of £7.00 and then email them the reference number for this payment. I did this straight away and once again I didn't receive any confirmation of receipt of payment or email, I finally received a card to say UPS had tried to deliver the item on 23/10/12 3 weeks after I ordered. When I returned from a trip I arranged for the item to be delivered again by UPS only to find I had been sent the incorrect activity gym which did not have the new adjustable arch feature that I had ordered.
After trying to find a contact number which is conveniently not listed on the website under contact us I found one on the packaging, the packaging that consisted of a black bin liner wrapped round the activity gym with a bit of packaging tape so the actual gym packaging was bashed to pieces! I tried this number several times with no answer just on hold for 20 minutes at a time! I emailed the company and waited over 24 hours for a response which hasn't answered any of my questions I.e when can a return be arranged? Will the correct item be sent out? To cut a long story short I sent an email every day for a week with no questions answered, I was eventually told a return had been arranged and once it had been completed the correct item would be sent but after asking when this would be I never received another reply! I called the company every day for over a week and never had a call answered by an advisor which I have read on other reviews about this company they never answer your call!
Finally UPS came to collect an not knowing when they were coming I was out so again I had to phone ten an rearrange this meaning another 4 hours waiting around! I then receive an email 2 days later to say I have been refunded and sorry they couldn't help me with this order. So it looks like I will not be getting the correct activity gym as promised and for the pleasure of this I paid £7.00 postage that hasn't been refunded that I should never have been charged as their site states free shipping on orders over £35. I have emailed to ask for this to be refunded as they now aren't sending a replacement but I don't hold out much hope!
I am not a fussy person and have worked in customer services for a global company for years and I am very familiar with customers being I reasonable but this company has been highly disorganised from start to finish with my order and not even had the courtesy to read my emails properly and respond! I find this appalling service and I am disappointed in myself for not researching them as I normally do because after doing this I have found terrible reviews for them. Their website states they believe in excellent customer service which I think is a joke! I ordered this gym for my daughter at 3 months and at 4 months I am still without one thanks to this company!
DO NOT ORDER FROM THIS COMPANY!!!
As rated by real users
"Woolworths even worse than Yodel" Read More
"Fantastic service all round!" Read More
"Shopping for a Lego Friends 41..." Read More
"Decent site, crappy contact fo..." Read More
"RIP OF MERCHANTS" Read More