Written on: 12/04/2013
I, much like most of Forbidden Planet's customers, noticed the great prices of its products and decided to buy a graphic novel. I ordered the item and payment went trough the same day via PayPal so every way fine with that but after a week there was no word on the book being dispatched or of when to expect delivery. I called them to ask why it was taking so long and the woman kindly informed me they were out of stock and currently trying to get more but wasn't sure when they would have one available. I decided that it wasn't worth the wait so cancelled the order which the woman was very helpful about and a full refund was given the next day. Although I didn't receive the item the customer service was still good and helpful so the website doesn't get a terrible review. If you are thinking of using this website I recommend calling them first and making sure they have the item in stock because most of the reviews on here seem to be about out of stock products and lack of communication. Calling is better than emailing because it ensures you talk and sort everything out there and then. Compared to other websites Forbidden Planet is great value for money but just make sure they have your item.
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