Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
27
58% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“great comic selection ”

Written on: 16/07/2016 by McKinnon63 (1 review written)

Love the amount of comics you can get and that I can get them deliverd to me… Read Full Review

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“Great products, expensive postage”

Written on: 13/07/2016 by Moran209 (1 review written)

Huge range of awesome stuff online, got exactly what I was looking for as the item I wanted wasn't in stock in the London store. However, I am disappointed that the postage was £4 for just a t-shirt and that was second class mail that took nearly a week to deliver. Order number 50848948… Read Full Review

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“Amazing service and accessible ”

Written on: 12/07/2016 by xoxTylerxox (1 review written)

The viewing of all the products really help when choosing. The staff are very kind and will help you in any situation. The products are always in perfect condition and come very quickly. I would definitely recommend to everyone… Read Full Review

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“Comic enthusist”

Written on: 01/07/2016 by AllanRees436 (1 review written)

I buy all my comics here online icluding batman, titans and superman Positives: -They always have all the comics I want available including varient covers. -There service is reliable and my comics are well packaged. Negatives: -The delivery is fairly expensive considering the amount of time it takes them to arrive. -The dispatch time is unbearably slow and means with delivery time that I have to read my comics almost a week late… Read Full Review

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“The 12th Doctor ”

Written on: 04/06/2016 by Duncan414 (1 review written)

This is my first funko pop. It's very goog figure, must have for doctor who fans My figure has a little scratch on an eye The package arrived well packed and on time… Read Full Review

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“Lots of figures I want ”

Written on: 26/05/2016 by YandelLamont131 (1 review written)

I buy a lot of Doctor Who and horror figures from here I always try to pre order when possible as lots of people buy them and sell them for really extreme prices. One bad thing about the site is sometimes there are loads or products that I think aww I like that I want it then the items will all be out of stock and they never come in again. I think the site may benefit from bigger pictures of products as some of them are quite small when you click on them. I like that if the product is in stock… Read Full Review

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“Me and my friend love this site”

Written on: 24/05/2016

Me and my friend absolutely love this site! We love the pop vinyls but I only have one problem, seeming as I am a huge funko pop fan, this problem is the huge lack of rare or stickered pops. I however love the wide variety of pop vinyl figures, I also love how easy this website it to use, I had an easy, fast experience whilst checking out. Overall I'd rate this website an 8/10 because of the availability of the pops and also how easy the website is… Read Full Review

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“Civil war II #0”

Written on: 21/05/2016 by Hastingsao51 (1 review written)

Everything about this is fairly good. The biggest problem that I have is postage costs, I personally believe the postage costs can be quite extortionate for second class postage. I wouldn't be as bothered if this postage was first class. But I believe that £5.50 for a modicum of comics isn't worth the postage costs. I believe that there should be an option to click and collect from store so it can save some people money that they may not wish to spend, or perhaps they can't afford to spend… Read Full Review

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Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are constantly looking into how we can improve our service for customers and will take your comments on board. We strive to ensure our customers receive their items in good time and at a fair price and are always looking at our postage system.

We are sorry to hear that you did not receive a response to your query, we aim to respond to all emails within a couple of days. Please do not hesitate to email again or give us a call and we will endeavour to resolve an issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

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“Can't wait to get my hands on these!”

Written on: 16/05/2016 by Beckjl202 (1 review written)

I can't wait for my things to arrive! I love collecting the POP! Vinyl figures, and I will now have 13 of them all together including the ones at home, third so great! Forbidden Planet is literally my favourite shop! I love all the stuff they have there, especially the POP! Vinyl figures and The Walking Dead things! I have so much stuff from there! The things j liked were: • The prices! They're great prices for how much I bought • The condition. They came in great condition. • The… Read Full Review

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“Send my subs together!!!!”

Written on: 13/02/2016 by JoshDuffy (1 review written)

Please go the love of god can you send my subscriptions together or at least in two shipments! I currently sub to 3 series, you send them differently monthly, I am sick to death of paying £1 per delivery when it could all be sent together! And when you do send 2 of them together you put them in the same sleeve! Just send 3 comics together in one card branded delivery box/sleeve but in separate clear sleeves and stop charging me for 3 deliveries!!!! It's just a sneaky way to grab extra money… Read Full Review

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Fpcustomerservice's Response to JoshDuffy's Review

Written on: 15/02/2016

Hi there,

We are sorry that you have encountered issues with the website on your phone.

If you could contact us through our website our web team will be able to look into this for you and we can try and get this fixed.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“brilliant service ”

Written on: 29/05/2014 by Sienar352 (1 review written)

I just perchised a Catwoman hot toy and it came within 3 days or ordering. The store cept brilliant contact to reashure me that my order will come in the iloted time. I wold recommend forbidden planet to anyone who wants to perchice comics ,hot toys or collectables 10/10 thankn you ☺ … Read Full Review

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“Great prices, great service”

Written on: 22/04/2014

I am very pleased with the service rendered by Forbidden Planet. The items were so much more affordable and the delivery prices were very reasonable. As much as I love my local comic book store, it seems a bit extortionate to be paying nearly £10 for a short-box. The item was dispatched quickly considering when I placed the order which is always a bonus. Overall, I'd whole-heartedly recommend Forbidden Planet to anyone. Order Number: 50419311… Read Full Review

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“very good but a little slow”

Written on: 10/04/2014 by chrisrob45 (1 review written)

I loved the whole shopping experience the only downside was the time took to process my order. I ordered on Monday and it had been dispatched On thursday. Apart from that forbidden planet is awesome… Read Full Review

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“Best prices around! ”

Written on: 24/03/2014 by DriscyG (1 review written)

The website is well laid out and looks professional. The prices far surpass any other comic store I can find and in some cases were up to £4 cheaper! Recently found out about the website and will be using for the foreseeable future. My only negative is that the dispatch times were the maximum of 3 days. Ideally I would like it to take less time to process my orders but when the prices are as cheap as they are this tiny downside will be overlooked. Order number 3021354… Read Full Review

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“Great Selection of Memorabilia.”

Written on: 14/03/2014

I pre-ordered an item from Forbidden Planet not sure when I was going to receive it. After a short delay in processing the pre-order I noticed that the item was out of stock so I was a little concerned that my order may not be fulfilled due to stock issues but thankfully they sent me an email saying they sent the item and only two days later it was in my hands, excellent delivery. Okay £18 for international postage might seem steep for some, but it was very well packaged and with the item I… Read Full Review

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“Service”

Written on: 05/02/2014

Everything was quite satisfactory for my 1st transction. Thanks.. order Number: 50389251… Read Full Review

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“Quick response and easy ordering”

Written on: 31/12/2013 by Jurioch (1 review written)

The layout of the website is very easy to navigate, I found the items I was looking for almost instantly. I have ordered from ForbiddenPlanet before, and the service has always been prompt. As a customer ordering from outside the UK, I can't have my items shipped until I have an email correspondence discussing postage/shipping costs, which is a nice gesture on part of the website because it gives me the chance to make sure I know exactly how much I'm paying(because of currency exchange and the… Read Full Review

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“Order #50361122”

Written on: 18/12/2013 by Khattnip (1 review written)

Order #50361122 Overall I would say I am greatly pleased with the service Forbidden Planet provides, I mainly use the store in London to buy comics but as it is a bit of a trek I often use the online ordering service to save myself a trip! And I find the website to be very dependable in terms of availability, far more so than compared to competitors! If I could wish the service changed in one way it would be to speed up the process of the order from start to finish? Obviously I understand… Read Full Review

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“Good selection of different goods”

Written on: 11/12/2013

I found ordering very easy on there web site. The selection of Marvel clothes was great and the site is nice and easy to navigate around. The only problem I have is that they don't let you know if one of your items has since become unavailable but was when you ordered it. Also when it will be posted out to you… Read Full Review

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“Two generations of Forbidden Planet devotion!”

Written on: 06/12/2013 by SonicLunchbox (1 review written)

I love your store and was a regular visitor in the 80s when I lived in London. I just wish there was one in Sydney especially as I have two boys (10 and 13) and they were in heaven when we visited the London store in 2012. So that leads me to my only complaint…shipping costs a fortune! Ugh! There is so much more we'd love to buy but the shipping costs outweigh the value. We would love there to be an option for slow mail. We don't mind waiting. Now that the website is faster, ordering is so… Read Full Review

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