Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

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3.0 / 5
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“very slow process”

Written on: 14/03/2014 by nickenchuggetz (1 review written)

I ordered an item (which was in stock) on Sat 8th of March, it is now Friday 14th of March and they have only advised they have dispatched the item today 2nd class, so it will probably be here the middle of next week. I ordered an item from Hong Kong on the same day, it is here now (to UK). I don't think this is a one off, i have just started to notice other reviews saying the same. If there are delays with stock it should be made clear and expectations set. There is far too much competition… Read Full Review

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“speed is not their forte”

Written on: 14/03/2014

I placed an order with Forbidden Planet on a Sunday. It took them till the following Friday to actually dispatch it. Paying £4 for a 2nd class royal mail delivery for 1 t-shirt is pretty steep – this price would have been fine if it included a bit of speed of service. To me, 5 whole working days to dispatch is not acceptable. People ship things to you faster from Ebay. To make it worse I emailed Forbidden planet asking why it had not yet been dispatched. I received no reply to that… Read Full Review

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“Great Products, sadly slow service.”

Written on: 03/12/2013

While the products on offer are great, when ordering on the 24th of november, my order wasn't processed and dispatched until the 30th. Could have been due to having three products in the order, but i wasn't really told what was going on, or if this would be the case. With this store being the only real specialist in the country (that i know of), i'm going to have to come back in the future, and would just like to help make the service better, with my experience of purchase. Kind Regards. Jim… Read Full Review

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“Snail mail delivery! ”

Written on: 01/12/2013

Very slow to arrive don't recommend if I want things quick!… Read Full Review

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“Poster received damaged.”

Written on: 11/11/2013 by Cyclopede (1 review written)

I ordered a simple poster, Doctor Who:50th anniversary, but when it arrived, the tube was flattened during shippment and the poster inside was badly damaged… Read Full Review

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Fpcustomerservice's Response to Cyclopede's Review

Written on: 11/11/2013

Hi there,

Sorry to hear this! Have you been in touch with our Customer Service team via the Contact Us form on the website?

We would be able to replace this damaged item for you.

Kind regards,
ForbiddenPlanet.com

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Cyclopede's reply to Fpcustomerservice's Comment

Written on: 15/11/2013

I've contacted the customer service and after verifying my claim, they've kindly agreed to replace my poster. Great service. Looking forward receiving it and hope it will reach my shores (Malaysia) in good condition.
Thank you.

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“Shipping is ridiculous”

Written on: 22/10/2013 by sean_brennan10 (1 review written)

Going into a Forbidden Planet store to buy is always great, the staff are very helpful, kind and knowledgeable about the product you are after. However, the online service is so poor! The website is hard to manage and the main problem seems to be the processing of the order. I waited 8 days from placing the order to it being shipped to then be told that is should be expected another 5-7 days after shipping. That is a ridiculous amount of time that really hinders an otherwise great store!… Read Full Review

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“good”

Written on: 17/10/2013

I got it my braclet within 5 working days, but I didn't get the other thing my necklace it kept saying pre-order and its been like it for a whole month. but over all its a good and I would tell my friends… Read Full Review

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“taking order and not delivering volume1”

Written on: 15/10/2013 by mykle65 (1 review written)

i order ballistic volume 1 and 2 as you were not taking orders for 3,4,5. your website categorically said volume 1 and 2 were available you have taken my money sent me the 2 copies of volume 2 and not the 2copies of volume 1 wich is a wind up to say the least i expect volume 1 the 2 copies (1 set a present so i feel im letting my friend down)as soon as and there was no pre order or anything of the sort so taking my money then to not send it having said it was there is not strictly legal, very… Read Full Review

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Fpcustomerservice's Response to mykle65's Review

Written on: 16/10/2013

Hi there,

We are sorry to hear that you have encountered these issues. If you contact our customer service team through the website and reference your order number we can look into this for you.

--
Kind Regards,
Customer Service Team

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“requiring customer to check their e mail before you...”

Written on: 30/09/2013 by kevinbradley (1 review written)

Who knew. After waiting a week for my book, I happened to check my e mail and what did I find? An e mail from Forbidden Planet telling me they needed me to o k them filling and shipping my order. If I had not checked my e mail they would have "cancelled my order" Huh. Who knew. I just hope I get my book, as Neal Asher is almost unknown in America. Imagine that, the worlds best science fiction author, and a nation of 300 million people do not know about him. If I was him I would get a… Read Full Review

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Forbiddenplanetcustomerservice's Response to kevinbradley's Review

Written on: 01/10/2013

Hi,

If you're in the UK or EU, the postage will be worked out automatically at the checkout stage. If you're outside the EU, we always send shipping quotes for every order.

We do this as an opportunity for customers to either cancel or confirm because international postage rates can vary so much.

If you have any other questions, please do get in touch via our Contact Us form on our website.

Best regards,
Customer Service Team

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“Damaged in transit :-(”

Written on: 12/09/2013 by AvidReaderUS (1 review written)

I typically have a good experience with FP on comic book orders...when they put an extra backing board in their shipment. This one did not have it and subsequently the item I purchased has a disfiguring crease on the spine where the mail service bent the package. I expect "bendage" to a certain degree, but this was disappointing and could have been prevented… Read Full Review

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“slow to arrive”

Written on: 22/08/2013

I ordered my item 10 days before I needed it to arrive thinking it would arrive on time. However it got dispatched 6 days before I need it (only 4 of these are working days). I am therefore dissapointed as this was a gift for someone and didn't forsee it taking so long to be dispatched… Read Full Review

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“Great products - delivery charge is too high”

Written on: 17/08/2013

I love forbidden planets products but am disappointed that I ordered a t-shirt for my boyfriends birthday on the 02/08/13, after 10 days I enquired why it had not yet been dispatched. I was advised that the item was out of stock but they were waiting for new stock. I think this should be highlighted when you order the item. I was charged £4.99 for postage and then on the 15/08 was advised that the item had been dispatched 2nd class which I am sure will cost less than £4.99. If you are… Read Full Review

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“Delivery lets the whole store down”

Written on: 16/08/2013

Great range of goods, well priced, however I was very disappointed with the delivery of my item. There was no option at check out that would enable a buyer to choose faster (more expensive) or slower (cheaper) delivery. There was no estimate for when the item would be delivered. £4 for delivery seemed reasonable, until I found it has taken a week for the item to even be despatched, and I have been informed that it has been sent by Second Class post! I probably wouldn't shop here again because… Read Full Review

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Cow059's Comment

Written on: 22/08/2013

Seriously....they tell you the cost and delivery is so fast. I have NEVER had a problem...shame you have encountered this.

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“Postage”

Written on: 09/08/2013

Didn't receive what I bought within the time stated. As it was a present this was an issue. Also the delivery explanation isn't clear enough… Read Full Review

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“Great Products, Slow Deliveries”

Written on: 09/07/2013 by Cdr_Bvarzi (1 review written)

I purchased the portal 2 blind box turrets, one from the 1st series and one from the 2nd. I am yet to receive my second due to the act they were out of stock. Overall, i am very pleased with forbidden planet as they offer a large range of UK products and they are relatively cheap. However, the shipping times are slow yet accurate and my purchase arrived when it said it would. Overall, it is a very good service and i shall be using them again. -Dylan … Read Full Review

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