Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
39
57.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“Incorrect image for the paperback version”

Written on: 20/07/2017 by iweryiqoeytpq (1 review written)

I am disappointed as the image used on your website is the one for the hardback version, and I had assumed when I made the purchase that I was buying a hardback copy (for a very good price for a hardback, to be fair, though now I know why it seemed a good price). I'm happy with the paperback version, unless you feel inclined to honour the implied contract ;-) I strongly urge you to change the image or add a clear message next to it to remove any possibility of misunderstanding. It looks like… Read Full Review

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★★★☆☆

“review”

Written on: 30/06/2017 by subfocus11 (1 review written)

its not clear how to pay for different delivery speeds. and its quite unusual that in this day and age, u cant track ur order. i would highly recommend that u modernise your approach or ul lose custom to competitors who do it better. oh and get more rick and morty merch!! that shows gona blow up this year… Read Full Review

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★★★☆☆

“Great range of products, terrible delivery”

Written on: 13/06/2017 by SelenaO'Neil (1 review written)

For a company this size and the range of products they offer it's a shame that their online experience is terrible. The site isn't easy to use, but you'll get through that if you really need/want something. The thing that really got me is the checkout and the delivery process. Not only couldn't I choose any other delivery options than second class (which costs £4 standard), it also takes ages to reach you. My order took 3 days to process and then takes 3-5 working days to deliver second class… Read Full Review

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★★★☆☆

“Good range of products, unnecessary shipping rates”

Written on: 01/06/2017 by Woody567 (1 review written)

Usually I purchase all my comics off of EBay due to ease, however due to missing the initial release of Secret Empire #0 they had all sold out. Luckily I find out that Forbidden Planet have some in stock so am eager to purchase, however am heavily put off by the extreme shipping rates! £1.00 for 1 comic! Of course I would prefer my comic to arrive in pristine condition, but EBay sellers can do that and free shipping! I am extremely unhappy with the charge and will unlikely purcahase again… Read Full Review

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★★★☆☆

“why the delay on posting”

Written on: 11/05/2017 by jiKrause308 (1 review written)

Nowadays, people expect items sorted and dispatched, that Day or at least next day. But order on Thurs Morning and it's dispatched on Monday late seems slow for these days… Read Full Review

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★★★☆☆

“Postage protection poor!”

Written on: 10/05/2017 by Mr_Burt (1 review written)

I received the an item recently, but was very unsatisfied with the protection the comic had. It was bagged in a creased and unsealed (previously used?) 2mil bag, no backing board or inner package support (as most other online retailers routinely do for new comics - often with free postage) and the flimsy cardboard packaging was not up to resisting the large fold it received either at dispatch or during transit. This resulted in a significant spine and partial cover crease that transferred to… Read Full Review

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★★★☆☆

“More communication required”

Written on: 23/12/2016 by 165Lewis (1 review written)

I was over the moon to see you had what I wanted in stock. Sadly, seeing an email to let me know my item has been despatched on the Wednesday when I'd ordered it on the Saturday, strikes me as poor service. If you're too busy at Christmas with regards to even getting items out of the door, please let people know… Read Full Review

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★★★☆☆

“Could be quicker”

Written on: 21/12/2016 by Fiireman (1 review written)

Product range is great but every time I order online I'm disappointed with the lengthy process. Ordered on 11th December 10 days later still nothing. It says allow 3-5 days ? And for the last he delivery cost I'd expect 1st class not second. Not great… Read Full Review

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★★★☆☆

“website very hit and miss”

Written on: 18/12/2016 by NathanielJacobs117 (1 review written)

a hat sent 2nd class and you charge 5.99 extortionate price I took a hat to the point and 1st class was 3.45… Read Full Review

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★★★☆☆

“Slow Delivery”

Written on: 17/11/2016

3-5 WORKING days PLUS the time it takes to process your order means you might be waiting a while. Especially if you order on a Wednesday for new comics - Usually takes 2 days to even process your order so they won't get despatched until late Friday probably, then this "3-5 working days" is in effect which can take you up to the following Friday. Not good. Yes you save a little from buying in store, but with the price of postage you're not really saving anything at all. I just wish it was a… Read Full Review

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★★★☆☆

“Good but room for improvment”

Written on: 16/11/2016 by wlMueller304 (1 review written)

I like using FP, the comics are well packaged and good value for money, but there are some kinks that need ironing out. 1) Sometimes the comics I have ordered, weekly titles, are sent out on the Monday after the Wednesday they arrive in stock, so that's six days (including the weekend), to ship out comic books, not including up to five days for delivery. This is becoming rarer now though, with titles going out on the Wednesday or Thursday, so I hope it lasts. 2)In almost every delivery I'll… Read Full Review

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★★★☆☆

“Don't bother pre ordering”

Written on: 30/09/2016

I won't be bothering to pre order items again, having pre ordered the full sets of Dark crystal and Labyrinth pop vinyls in July due for release in September and October. I was pleased to get a dispatch notice for the Labyrinth figures but then realised that Aughra was not being sent with the other figures, I checked online to discover Aughra listed as out of stock, no notification was sent that I would not receive one of the figures and no details of when they might be in stock either. Being… Read Full Review

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★★★☆☆

“Coukd be better”

Written on: 22/08/2016 by Jorgensen83 (1 review written)

I purchased 2 comics that had already come out. It took just under a week to dispatch and a week to arrive. When I was in the physical store I was charged twice for the same comic… Read Full Review

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★★★☆☆

“Dispatch time too long”

Written on: 12/08/2016 by NatalyPike (1 review written)

ordered items at 10:30 ish on a Friday and items not dispatched until almost 4 full business days later 5 if you count a Saturday. Delivery charge is quite high in comparison to other suppliers within the UK and also gives slower shipping of up to 3-4 working days meaning over a full working week for order to receipt. Very disappointing, I would not use the service again without knowing of a major improvement in turn around… Read Full Review

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★★★☆☆

“out of stock?? ”

Written on: 11/07/2016 by MatildaAndersen262 (1 review written)

Ordered 3 items that said in stock. 6 days later, email to say 2 have been dispatched. No information about the other item, which the website now says out of stock. Information on availability would be nice… Read Full Review

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★★★☆☆

“Not too pleased ”

Written on: 10/07/2016 by Lollymau (1 review written)

The delivery was fast and on time and the product is not bad, however around the hat is all dried glue which doesnt look good. It doesn't scratch off so is permanently there effecting how it looks. I'm unable to find somewhere to email to try and sort out getting another one, which u find rather annoying. Iv searched everywhere for one. It was a fathers day present and I was very excited to see my dad's face when he got it. I was very disappointed… Read Full Review

Fpcustomerservice's Response to Lollymau's Review

Written on: 13/07/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have a faulty item, if you email us with your order number we will do our best to help.

Kind Regards,
Customer Service Team

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★★★☆☆

“pre order”

Written on: 28/06/2016 by Jaylenx57 (1 review written)

I always thought that pre- order meant you would receive your goods on the day of release? in my case it wasnt… Read Full Review

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★★★☆☆

“Disappointing so far”

Written on: 19/06/2016 by LaurenCobb (1 review written)

I've pre-ordered various titles in conjunction with the DC Rebirth storyline, as well as Civil War II and comic book bags. Yesterday, I received one email to say the comic book bags were despatched and I was then charged post and packaging on that item. I then had another email on the same day to say one of my DC Rebirth comics was being despatched, with more post and packaging to that item. Then today, I received another email to say another two items were being despatched, but again with… Read Full Review

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★★★☆☆

“Good service, bad item”

Written on: 19/05/2016

The service from forbidden planet was good but the item quality was poor. Several large parts of the stormtrooper's armour were cream, not white, which just made it look like one of those vintage star wars figures that has been left in the sun and gone yellow… Read Full Review

Fpcustomerservice's Comment

Written on: 23/05/2016

Hi there,

Thank you for your review.

We are sorry to hear that you have received a faulty item. Please do not hesitate to contact us. We will have a look into this and do our best to resolve any issues.

Kind Regards,
Customer Service Team

Forbiddenplanet

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★★★☆☆

“2nd class postage? Really?!”

Written on: 01/05/2016 by EddieReid99 (1 review written)

Having waited 5 months for an order valued at over £400 to be dispatched I was rather surprised and disappointed to see that it was sent by 2nd class post. Customer service not!… Read Full Review

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