Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
57
56% of users recommend this
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“Not a convenient way to pay”

Written on: 09/05/2017 by demonsrun (1 review written)

Bought all 4 Mr Men Dr Who books signed. Fair enough it's not their fault the author couldn't sign them all on the day but it would have been much easier if they had taken all the money at once then take the payment for 3 then for the last 1 after it had been signed. Not a happy customer… Read Full Review

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Fpcustomerservice's Response to demonsrun's Review

Written on: 10/05/2017

Hi there,

We only take payment for items once they are in stock and ready to despatch as per our terms and conditions. This allows for customers to cancel or amend orders at anytime before items are ready to ship.

Please email forbidden planet if you have any queries regarding this.

Kind Regards,
Forbiddenplanet

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“They don't listen to customers”

Written on: 08/05/2017 by Daedalus999 (1 review written)

I ordered 2 items and then was informed they would be delayed so I cancelled the order, so far so good you would think, sadly forbidden planet seem to have selective memory as they remember to take your money but forget to cancel the order!… Read Full Review

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Fpcustomerservice's Response to Daedalus999's Review

Written on: 10/05/2017

Hi there,

We are sorry to hear about this, orders can be cancelled through your account online at anytime before payment is taken.

Please email forbidden planet so that we can take a look into this for you.

Kind Regards
Forbiddenplanet

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“Poor Packaging”

Written on: 12/03/2017 by 301Larson (1 review written)

Hi. Im dissapointed in my latest delivery. The Comics were folded in the corners and spines. I am a newbie comic collector. Tried from you guys a few times. But this time, Im not happy upon seeing my orders. The box it came was also not in its compact shape. Any resolution?… Read Full Review

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Fpcustomerservice's Comment

Written on: 13/03/2017

Hi there,

We are very sorry to hear this, if you email us with your order number we will take a look into this for you.

Kind Regards,
Customer Service Team,
Forbiddenplanet.com

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“Bad communication”

Written on: 31/01/2017

I found Forbidden planet services rather slow and less informal. For instance I Pre-Ordered an item Sunstone volume 5 on the 11th of January 2017 that never came on the predicted date the 18th of January, there was no information informing customers if it had been changed or if it was late and left in the dark until I had to contact customer service on the 19th to get an understanding of the situation. I ordered from the international co.uk but I was told on the 20th it was sent from another… Read Full Review

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“Very slow ”

Written on: 05/01/2017 by OrlaReynolds (1 review written)

I ordered this product. I waited ages for an email which I never recieved. I made a phone call to which I was told that my ordered wud be dispatched the next day. Well it wasn't. I then waited over the weekend and made another phone call and they still hadn't done anything with my order. I was then told oh ok we will charge u now for this item and u will recieve an email to say it's been dispatched. I was charged and waited 2 days for it to b dispatched 2nd class so have to wait another 3-5… Read Full Review

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Yvonnesalt's Response to OrlaReynolds's Review

Written on: 09/01/2017

This is exactly what happened to me. My first order was made on 20/12/16 it was going to be a Christmas present. I made a phone on the 05/01/17 and they straiggt away offered me a refund or a replacement. That say to me that my first order wasn't sent. I maybe wrong but I don't think I am. It's now 09/01/17 and I've just received an email this morning to say my order has been dispatched. So I'll see how long it will take. :-(

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“Slow Christmas despatch”

Written on: 23/12/2016 by 112Myrick (1 review written)

Ordered lunch time on the 16th December as a Christmas stocking filler. Specifically searched on products available yet item wasn't shipped until 20th and says 2nd class postage with delivery of 3-5 days. If this doesn't arrive by the 24th it is no good to me… Read Full Review

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“Great products, poor service ”

Written on: 20/12/2016

Made two separate orders and received an email telling me it had all been shipped together a few days later, so far so good. Received my order with only some of the items then got an email telling me the missing item had only just been shipped even though the first email told me it had all been shipped together on the 14/12/16. Quite annoyed considering p&p isn't cheap and I was was told it had all been shipped when it hadn't. The missing item is a Christmas present and now I won't be able to… Read Full Review

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“Poor delivery”

Written on: 19/12/2016 by Loopylou74 (1 review written)

Very disappointed with the delivery/ service ordered on the 9th December and was only dispatched on the 17th December so still haven't received item yet don't think I'll be ordering again… Read Full Review

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“Really tardy delivery”

Written on: 17/12/2016 by SoniaDavis (1 review written)

Took 4 days to dispatch order and delivery time is 3-5 working days, which is pretty poor. I don't mind the delivery time since it's just Royal Mail 2nd class, but 4 days to rummage through a warehouse to put a t-shirt in a jiffy bag means I won't be ordering from here again unless I have to… Read Full Review

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“No feedback”

Written on: 26/11/2016 by LordFroggy (1 review written)

I placed an order for a subscription for 2 comics on the iPad app and tried to check something, which somehow ended up cancelling the subscription. I reinstated the subscription only to later be told that I would not receive issue 3 of both books, only issues 2 and 4. I contacted Forbidden Planet to request a cancellation of this subscription due to the missing issues. I have received no feedback, only confirmation four days later, that one comic was charged to my account and on the… Read Full Review

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“Neca narrsisus”

Written on: 22/10/2016 by 52Edwards (1 review written)

Item well detailed and a good paint job but it's suppost to be die cast metal I think half of it probably is but it is no way worth £25 if you think of the Star Wars die casts that Disney were doing they were excellent quality for under a tenner eg poes wing this is no were near that standard sorry neca but won't be buying any more of these… Read Full Review

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“Takes too long to dispatch”

Written on: 10/10/2016 by CristoferRyan36 (1 review written)

I placed an order on the 29th September. One of my items has been delivered today however I've just received an email stating the next item has been dispatched. That's 7 working days since I ordered the item. I bought from Forbidden Planet simply because they had both of the items in stock however desperately wish I hadn't now and simply bought each item from 2 different shops. I now have to wait for this item to be delivered. If it takes the maximum 5 working days, it will be 13 working days… Read Full Review

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“Is a delay in shipping normal?”

Written on: 05/10/2016

Placed the order, 6 days ago, before 11am on the first day, so could have possibly seen sent that day. Confirmation of shipping sent today so say it's just been shipped. The boys birthday was yesterday, and although it was a possibility of it arriving on time, although 3 days With delivery I would have though would be enough, i obviously didn't take into account that it wasn't going to be sent until the next week. … Read Full Review

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“Poor packaging”

Written on: 24/09/2016 by West177 (1 review written)

I use FP for comic purchases the main problem I have is with the packing. Too many comics arrive damaged, bent corners finger marks etc. Comics should be bagged and boarded individually and sealed and not have 6-9 crammed in to 1 bag with no board and an open bag… Read Full Review

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“Slow to process order and charging me £6 for second...”

Written on: 17/09/2016 by prCarpenter1982 (1 review written)

Slow to process order and charging me £6 for second class post delivery. Poor… Read Full Review

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“Overpriced postage charges ”

Written on: 04/09/2016 by ElishaHarrington (1 review written)

My little lad is obsessed with Portal so when I saw this I thought great, £5 not bad,but the £5 postage and package was excessive and the massive box it came in was bizarre… Read Full Review

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“Did not send what i ordered”

Written on: 28/08/2016 by 191RossiItalian (1 review written)

I ordered a signed copy of 4 kids walk into a bank and have received kingpin 1 civil war 2 Not the same thing Very disappointed… Read Full Review

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“How come. This mag in shops for over week and a half. ...”

Written on: 22/08/2016 by 139Vaughn (1 review written)

How come. This mag in shops for over week and a half. And know. You post it out. Star trek beyond. V poor… Read Full Review

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“Still waiting 10 days later...”

Written on: 15/08/2016 by BoydieBoy86 (1 review written)

I placed my order on 5th August, it is now the 15th and still no sign of my order. This was a leaving gift from my former colleagues, just as well because had I payed good hard cash I'd be possibly be angry right now. It took 5 days just to dispatch, which I personally think is shocking for a company of this magnitude. Disappointed is an understatement. Am I likely to use Forbidden Planet again? Not if I can go ANYWHERE else. I assumed, as their prices were slightly high compared to other… Read Full Review

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“Packaged 4 books in same bag without backboards”

Written on: 28/07/2016 by hgRamsey475 (1 review written)

All for books from my previous order had there corners damaged as they had been crammed into 1 bag with no backboard protection. Despite being in a cardboard envelope the corners of this where damaged and a score mark on the front so even packaging was damaged. I'd return them if I thought I'd get any better but numerous books bought with poor packaging… Read Full Review

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