Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

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3.0 / 5
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“Debited 3 days before item despatch...”

Written on: 07/04/2014 by PhilBNC (1 review written)

Well apart from violating their own T&Cs by charging me days before my item was despatched, the item I ordered wasn't mailed until 7 days after I placed the order. Given that I then had no choice of mail provider I then had to swallow the obscenely priced cost for 2nd class delivery...?! Given that most online retailers can outstrip this performance without even trying I don't think I'll be reusing. Which is a shame as I often buy from the Megastore… Read Full Review

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“So Slow”

Written on: 28/01/2014

I pre-ordered a product (BMO plush) for a friend as a Christmas present on the 5th January. The product was due for release on 15th December, when I wouldn't be able to buy it from a shop. I was under the impression that, even as a pre-order, the gift would arrive at least before New Year. However, it wasn't until the 27th January that I got the confirmation that it was being shipped. By this time I was questioning whether I had even ordered anything, and was considering finding a shop and… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/01/2014

Hi there,

Sorry to hear about the delays with your order.

That specific item was originally a pre-order but the manufacturer moved the release date until the 23rd January. We had the new release date up on the website and emailed all customers on the 19th December regarding the delay.

If you didn't receive this email, please do get in touch via our 'Contact Us' form on the website so we can look into that further for you.

Kind regards,
Forbidden Planet.com
Customer Service Team

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“Slow Delivery”

Written on: 28/01/2014 by Smithe97 (1 review written)

The products you stock are great but why does it take so long to deliver, I paid 3 pounds yet you still send it second class! I ordered nearly a week ago and you are only just shipping it. I needed it for a present and I though a bit over a week would be plenty of time, obviously not… Read Full Review

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Fpcustomerservice's Response to Smithe97's Review

Written on: 29/01/2014

Hi there,

We're sorry to hear of the disappointment with your order.

We do currently only ship second class - unless an item or order is over £50 and then it would be via a courier - with full details of delivery time in our FAQs.

However, have you been in touch with our team via the 'Contact Us' form regarding the delay, so we can look into this further for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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“Disappointed by the UK's biggest comic franchise. ”

Written on: 26/01/2014

The postage option is overpriced and slow considering many other independent comic retailers will dispatch it in the same time and the same way for free. I wouldn't say I would never use them again but they would not be my first choice… Read Full Review

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“2416427 Idle Hands: The Art of COOP (Hardcover) - SIGNED”

Written on: 17/01/2014 by wukillrb (1 review written)

I ordered the above product on the 16th December 2013. There was a note at the top of the page that said that I had missed the Christmas delivery deadline by a day, fair enough, I wasn't that concerned about that! The item was only delivered last Friday (10th January). I find it impossible to believe that no-one could have put the item up for collection for delivery in the time between the 16th and Christmas, especially as the item was 'in stock' and there was a fairly sizable delivery cost… Read Full Review

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“very slow with no communication”

Written on: 06/01/2014

I ordered some adventure time items, that were in stock, for Christmas. There was no mention that I would not receive these in time, they were still in stock on the website. I look at the terms and condition of delivery and was informed that I would have to wait 21 days before I could question the delivery. I think an order placed 11 days before Christmas, unless otherwise told should arrive before Christmas, especially when paying £5.50 for the pleasure!… Read Full Review

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“Long wait for order to be shipped”

Written on: 06/01/2014

The site itself is great, and easy to navigate. I came looking for a present for a friend, who I know loves this shop, and to my delight came across a signed copy of her favourite book. However the time taken for my order to be shipped has been painfully slow, whilst I recognise I did order over the Christmas period, it took around 3 weeks for my item to be dispatched, much longer than I had expected. However despite this I shall be purchasing from this site again, because I think it has a good… Read Full Review

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“Slow delivery”

Written on: 23/12/2013

Have orderd a number of things and after being told they are in stock , 10 days later you get an email saying the item is unavailable, which then makes it too late to buy from any where else ! The delivery time is the slowest on the internet taking 3 weeks to get 'in stock items '… Read Full Review

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“Long delivery time”

Written on: 23/12/2013 by haboothy (1 review written)

I ordered 3 items all the same and in stock on the 7.12.13. Took 2 weeks to be dispatched and delivered. Luckily these were for my own children, so arrived just in time, but if they had been for other presents, would have been too late to give them out. Order number 50368301… Read Full Review

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“Forbidden planet”

Written on: 21/12/2013

I placed an order on the 5th December and apart from the initial "we have received your order" email I have had no info on this order despite emailing customer services a few days ago. I have just received notification that my items have need dispatched SECOND CLASS post and therefore unlikely to arrive before Christmas. Compared to the numerous other online shops I have used this has been a terrible service and I will certainly not use or recommend Forbidden planet.com to anyone… Read Full Review

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Fpcustomerservice's Comment

Written on: 02/01/2014

Hi there,

We are sorry to hear of the disappointment with your order.

If you'd received your despatch note on the 21st December, this would have been sent either first class or via a 48 hour Courier.

If you item still hasn't arrived or you have any other problems, please do contact us via our Contact Us form on the website.

Kind regards,
ForbiddenPlanet.com

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“Long wait for purchased items”

Written on: 20/12/2013 by vinomother (1 review written)

Although you have informed me that my order is now on its way (20 December), I made the purchase on 6 December thinking I had plenty of time to forward it on to my grandson. Even if the parcel arrives tomorrow, Saturday 21st December) I don't think it will make it to its final destination before Christmas. I think that 14 days is far too long to wait and will not encourage me to buy from you again… Read Full Review

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“slow response”

Written on: 17/12/2013

Placed an order on 4th December in plenty of time for Christmas. Order not despatched until 13 days later (even though in stock). Sent e-mail asking if it would be despatched in time for Christmas and did not receive a response. Fingers crossed that it arrives on time as you have still sent it 2nd class despite sending it so late. I know you are busy but chrismas comes at the same time every year!… Read Full Review

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“poor online delivery”

Written on: 17/12/2013 by kennyf1972 (1 review written)

Ordered stuff online on the 4th of dec from yourself and various other online retail stores. By the 12th everything had arrived and is wrapped up under my tree except the FP stuff. On the 12th I sent an email to enquire about my stuff only to get standard reply of "we are busy due to Christmas" Finally on the 16th I received an email to say items were dispatched but it will take 7/12 working days to arrive to the chances of getting them under the tree are slim. Really disappointed in this… Read Full Review

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“Not worth time and money”

Written on: 15/12/2013 by kerri90 (1 review written)

Payed 4 quid for delivery and didnt dispatch until 11 days after ordering! Ended up all in all being 2 weeks to turn up... If delivery was free then I wouldnt complain but come on??! Anyway aside from that the item looks okay… Read Full Review

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“No good for Aus!!”

Written on: 14/12/2013

You have excellent stuff from all the best shows that you can't get anywhere else, but to get a $4 key ring posted to me in Australia it was going to cost me $18. I didn't bother with my order and cannot see anything you could offer in the future that would render this postage price reasonable. Surely you can find a more cost effective way to ship your merchandise, or some kind of Aus based middle man. Surely your business for over here warrants that, or maybe it's your high postage prices that… Read Full Review

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Fpcustomerservice's Comment

Written on: 18/12/2013

Hi there,

Postage would usually be sent as a Shipping Quote via email for orders outside the EU and UK.

Have you contacted our customer service regarding the order?

Best regards,
ForbiddenPlanet.com

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“Delivery System Lacking”

Written on: 05/12/2013

Visiting the store has always been great; employees are friendly and helpful, and the store is easy to navigate. I missed a couple of issues of a comic, so I thought I'd try ordering them online. I placed the order early afternoon on Thursday 28th, expecting to receive my items in about a week, maybe a week and a half. However, I received a second email yesterday saying that my order was only now being dealt with and would take at least another 5 working days. This means I will be receiving my… Read Full Review

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“Well over priced”

Written on: 05/12/2013 by max.talk (1 review written)

All I wanted was £30 of Forbidden Planet vouchers for a Sci-Fi made child relative. I ordered on linke and for the 'honour' of spending £30 was charged £5.50 postage and packing for an item that would have cost no more than a 2nd class stamp. Even if the vouchers were sent recorded delivery it would not have amounted to more than £1.50. Shockingly overpriced p&p with a one-size-fits-all mentality from the company it appears. I did send an e-mail to customer services but that e-mail, so far… Read Full Review

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Fpcustomerservice's Response to max.talk's Review

Written on: 05/12/2013

Hi there,

If your order only contained Gift Vouchers, then your postage would have been reduced and these are despatched via recorded delivery.

If this hasn't happened with your order upon despatch, please do get in touch with your order number and we'll investigate this for you.

Kind regards,

ForbiddenPlanet.com
Customer Service Team

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“Ludicrously slow shipping”

Written on: 06/11/2013 by CeejSays (1 review written)

Shopped online to grab myself a copy of Death Sentence #1 which didn't make it to my local comic shop. I've used the online before, with similarly slow shipping, so I know this isn't a one-off occurrence. Placed the order on 23/10, then had to wait a full six days until the comic was dispatched on 29/10. And, as of 6/11, the comic still hasn't arrived. I'm not exactly sure how it's possibly to sent an item through Royal Mail so slowly, as even 2nd class will normally arrive in a few days… Read Full Review

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“Too slow despatching”

Written on: 18/10/2013

Forbidden Planet have a good range of comics, but they are too slow to despatch. When I order something that their website says is in stock on Monday, I would expect it to be delivered by Friday. But my order was not despatched until Friday. I'm also disappointed that the only method they send comics out by is 2nd class post. This takes too long to arrive. I would like to have the option of paying more for 1st class post (as long as my order is actually despatched within 1-2 working days… Read Full Review

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“Long time to wait”

Written on: 03/09/2013

Nearly one month on I have received an email to say my goods have been dispatched. It was not clear on the site when I ordered it would take this long, this could have been made a lot clearer. I received no email to say how long it may take. I have emailed customer service twice for updates. The first time I was told the tshirt was being dispatched that day. A week later, still nothing and after a second email received a dispatch email. Will wait to see when it arrives. Unfortunately was for a… Read Full Review

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