Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
44
57% of users recommend this
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“Disappointed ”

Written on: 16/06/2016 by Alizax1953 (1 review written)

I have been frequenting the London Store of Forbidden Planet for years and always found there customer service lacking, their employees rude and obnoxious, and unhelpful. For such a large store stocking the most up to date film, tv, and comic book memorabilia, they have a distinct lack of respect for their customers. I recently ordered a small quantity of books, titles from the latest DC reboot entitled rebirth. This is the first time in years that I have ordered online and once again I've… Read Full Review

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Fpcustomerservice's Comment

Written on: 16/06/2016

Hi there,

Thank you for your review.

We are sorry to hear about your experience shopping with us. Orders are usually despatched within a few days of a titles release and once shipped take between 3-5 working days for delivery. We can only offer this estimate on the shipping confirmation emails sent out as we cannot be certain of the exact date an item will arrive within this time frame.

If you email us with your order number we will be able to take a look into this for you and will always do our utmost to assist where we can!

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Why so long”

Written on: 19/05/2016 by Postman6065 (1 review written)

It took two days to dispatch the item, how long does it take to pick an item that is in stock and post it?… Read Full Review

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Fpcustomerservice's Response to Postman6065's Review

Written on: 23/05/2016

Hi there,

Thank you for your review.

It is often faster than this but we advise all of our customers online that it can take 2-3 working days to process an order for despatch.

If you have any further questions you can check out our FAQ's or email us.

I hope this helps.

Kind Regards,
Customer Service Team

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“still not delivered”

Written on: 09/05/2016 by Millertg448 (1 review written)

ordered book for a present received email to say despatched still waiting delivery 8 days later if you were as good at delivering product as you are at sending constant promotional email you would be world beaters as it is i am deeply disappointed with your service… Read Full Review

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Fpcustomerservice's Comment

Written on: 09/05/2016

Hi there,

We are sorry to hear about the delay with your order, if you email the details and your order number to us we'll take a look into this for you.


Kind Regards,
Customer Service Team

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“I wish there was an alternative”

Written on: 03/05/2016 by Dalias274 (1 review written)

There is not a single aspect of their online subscription "service" that I am happy with. OK there is - the packaging is nice. That's about it. Their website is confusing: it doesn't tell you clearly if a title *isn't* subscribable. When you subscribe you should be able to start from the next available issue, there isn't a shipping date for the next issues yet to start your subscription yet (possibly delayed, possibly indefinitely) or just completely cancelled. But you're only ever told it's… Read Full Review

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Fpcustomerservice's Comment

Written on: 03/05/2016

Hi there,

We are sorry to hear about your issues with our service.

We have to place our subscription orders two months in advance which is why we are not able to offer a subscription to start straight from the next issue released (unfortunately we couldn’t guarantee the stock).

At the moment we are currently working on streamlining our subscription service so that some of the other issues you have mentioned are resolved. We are particularly looking into making sure series that have ended are clearly marked and you are not able to add them to your account only to not receive anything.

Our subscriptions are sent out monthly. Depending on where your surname falls you will be placed in into week 1,2,3 or 4 of our schedule. If you were in week 3 for example, on the 3rd week of each month, we will send out everything that has been released at that point. The exception of this is if your order is complete before we reach you in our schedule. In this case we will process and despatch your order as soon as everything has arrived in. This should explain why you might receive some comics a week or so after they have been released. With our despatch times we generally have all of our subscriptions shipped out within two days of receiving our weekly comic delivery.

I hope this helps explain our subscription process in a bit more detail, if you have any problems with your ongoing subs please do not hesitate to contact us and we will do our utmost to resolve them.

Kind Regards,

Comic Subscriptions Department

Forbiddenplanet

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Batmanhatesyou's Comment

Written on: 20/05/2016

Thank you for explaining your shipping schedule but I am already aware of it.

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“Over 1 year to deliver a single issue!”

Written on: 02/02/2016 by OldManNelson (1 review written)

My order has been completed! I got an email telling me the dispatch date for a comic I ordered was 1st February 2016...for a comic I ordered on 11th December 2014!! (I had to look this up). So far I'm not really liking Forbidden Planet. Their subscriptions seem to start on a random issue (I will see a new comic release on pre-order with the tag asking me to subscribe so I never miss an issue and I wont get that issue or the one after it, but the one after that...so I end up back ordering… Read Full Review

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Fpcustomerservice's Response to OldManNelson's Review

Written on: 02/02/2016

Hi there,

We are very sorry to hear about your experience, If you wanted to email us we can investigate this issue for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Speed of delivery”

Written on: 04/06/2014 by Slowdelivery2014 (1 review written)

I wanted to place an order for 4 comics. My preference is always to support FP over say, Amazon. I placed an order on 27th May for 3 comics, the fourth you did not have in stock so I placed that through Amazon. The amazon comic turned up on the 29th. I have just received an email saying that the FP delivery is being dispatched today, with a 2nd class stamp!!!! I still want FP to do well but it is so difficult to use your online delivery service again, given i can get the exact same item within… Read Full Review

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“Customer service shocking!”

Written on: 29/04/2014 by srMooney97 (1 review written)

I ordered an item. It was delayed for ages. They say it's in stock. Unlike most other online stores that have negotiated standard rates with postal service providers so you know postage costs up front, FP work out every item on an individual basis causing further delays and then they require you to approve the postage within 7 days or else they will cancel on you without further warning. All other websites I have ever bought from do not do this to their clients. They have an order they work out… Read Full Review

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“Pay £2 postage for 2 comics and still waiting a week...”

Written on: 06/03/2014 by Nunez381 (1 review written)

Last Thursday I ordered 2 comics from Forbidden Planet and another from a shop in London. I paid standard delivery for both - in Forbidden Planet's case £2 for 2 comics. The comic from the London shop arrived on Saturday morning but Forbidden Planet didn't even dispatch my order till Tuesday this week and come the mail delivery today (Thursday) they still haven't arrived. So what was my £2 postage for? It's a joke and I won't be using Forbidden Planet again. In fact a subscription to one of… Read Full Review

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Fpcustomerservice's Comment

Written on: 06/03/2014

Hi there,

We're sorry to hear of the trouble with your order. Have you been in touch with our customer service team so we can take a look at it for you?


Kind Regards,
Customer Service Team

Forbiddenplanet

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“Huge disappointment ”

Written on: 27/02/2014

This t-shirt is terrible quality, especially for the price! The 5 star reviews must be written about a different product! Or false claims by the company! Don't waste your money! As you can get the same poor quality shirt for about £5 on amazon!!… Read Full Review

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“pay £5.50 for postage and wait for it!!!! and wait...”

Written on: 22/01/2014 by here1isstillwaiting (1 review written)

the delivery time is appalling, we paid £5.50 for deliver and just received notification that that item has been dispatched after about 3 weeks. Its been sent 2nd class. disgraceful. But what do you care, who ever reads these reviews? no one. they all go into the trashcan!!! why cant I review minus????… Read Full Review

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Fpcustomerservice's Response to here1isstillwaiting's Review

Written on: 23/01/2014

Hi there,

We're sorry to hear you had a delay with your order. I can see that this specific item was out of stock until this week - after a few delays from the supplier.

Have you been in touch with our customer service team so we can take a further look at this for you?

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“Delivery time is a joke”

Written on: 20/01/2014 by cobyfett (1 review written)

Took two weeks to deliver when item was stated as "in stock", customer service is rubbish and charging £4 for delivery when it's being sent second class is robbery. Avoid this company like the plague. Will definitely not be buying from them again… Read Full Review

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“I am truly disappointed”

Written on: 15/01/2014

Correspondance was non existent, two queries I submitted where ignored. It also took 5 weeks for me to get what I had ordered. Shockingly bad customer service and I will not be recommending this to anyone… Read Full Review

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“Just as bad as ever!”

Written on: 08/01/2014

I've used this company in the past for items that are exclusive to Forbidden Planet and had to cancel the order because they simply never bothered to process it in the first place or took 4 weeks+ to even begin processing it. Christmas came around and I saw an exclusive Dr Who "Titan" figure that you simply can't buy elsewhere. Thinking this would make a nice extra gift, I ordered it. Wish I hadn't bothered. It took them almost 3 weeks (again) to process and send the order out (now after… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/01/2014

Hi there,

We're sorry to hear of the issue with your order - have you been in touch with our Customer Service team via our Contact Us form so we can look into this for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

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“Action figure purchase”

Written on: 04/01/2014 by Smitty76 (1 review written)

I ordered an action figure for my daughter for Xmas and it was advertised 'in stock', when I phoned to check on its status on 23/12 I was told its on pre order and won't be in till new year, I cancelled my order then and there on the phone, postmans just been, guess what he has just delivered? Yes my cancelled order!! What a joke and thanks for putting a spoiler on my daughters Xmas… Read Full Review

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Fpcustomerservice's Response to Smitty76's Review

Written on: 06/01/2014

Hi there,

We're sorry to hear of the disappointment caused with your order. Have you been in touch with our Customer Service, so we can investigate this for you further?

Kind regards,
ForbiddenPlanet.com

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“Hopeless”

Written on: 24/12/2013 by Chrismk57 (1 review written)

I ordered an item on 11th December, that was listed as in stock. It wasn't shipped until 24th December. There was no warning of delay. No other online retailer is this bad. I would recommend that my friends order from anywhere else. I even had items arrive from the US quicker… Read Full Review

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“Awful service”

Written on: 24/12/2013 by Givvy (1 review written)

I ordered a book for my boyfriend on the 11th December- a large sign on the website said that was the last day for Christmas orders- great! I should have it by Christmas. Today (Christmas Eve) I have just received a despatch notice...so He'll have it by new year at the earliest! I fully appreciate that this time of year is busy but how has it taken 2 weeks to put a book in the post?? Awful service… Read Full Review

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“Super gutted with the lack of organisation with dispatch”

Written on: 24/12/2013 by Staaacey (1 review written)

Despite the fact that I ordered my items (one of which was a present for my little sister, the other a game for the whole family to enjoy on Christmas Eve) over TWO WEEKS before Christmas, they were not dispatched until December 23rd. Now I have returned to my parents' home, I can't get the parcels I was expecting ages ago until after Christmas. Because of this, my little sister doesn't have anything to open on Christmas morning, and the game will arrive too late for my family to have fun… Read Full Review

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“Appalling overall service”

Written on: 20/12/2013

I ordered 3 items in plenty of time for Christmas, but there was no clear information on delivery times in the confirmation email or on the website. I then received an email 2 weeks later saying that the order had been dispatched and will be delivered 1 - 2 working days later but due to this being over a weekend and very close to Christmas, I will not be able to give them as presents as I wanted to because they won't arrive in time. This service is not informative enough, there needs to be… Read Full Review

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“very poor”

Written on: 20/12/2013

Slowest delivery ever, ordered and paid for item on 3rd Dec and it was in stock all the time, only dispatched on 16th so unsure if I will recieve in time for xmas. No response to email I sent, will not use this company again… Read Full Review

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“Delivery failure”

Written on: 19/12/2013 by purm (1 review written)

Notified that items were shipped 9.12, still not arrived 19.12. It's all about the supply, the product is available elsewhere, but the supply sucks. I shall not be using again… Read Full Review

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