Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
70
56% of users recommend this
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“Worst service ever!!!”

Written on: 29/03/2017 by pmMunoz321 (1 review written)

Ordered a scarf in December, they inform me they are delivering in March. Have tried to cancel this order but it is impossible to do on there website. DO NOT ORDER FROM THIS COMPANY… Read Full Review

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“Terrible comic packaging”

Written on: 09/02/2017 by degreesofseparation (1 review written)

Forbidden Planet were originally a comic book store, starting life in Denmark Street in London. I visited a few times on trips to London in the 80s. Oh how they have forgotten their roots! They should know that comics are precious to collectors, we want near mint copies of our new comics; using current grading parlance, we want 9.8s or at worst 9.6 comics. But the way they are handled and shipped by FP make this a rare chance of happening. First they stuff as many as SIX comics in a bag… Read Full Review

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“Slow, slow, slow”

Written on: 13/01/2017 by Youngxv490 (1 review written)

Order for a comic placed on 04/01, dispatch email not received until 09/01, still no item received at the end of the 3 - 5 days quoted for delivery. Compare this with the comic shop found on Amazon; order for same comic placed on 08/01 when I was bored with waiting for FP, dispatch email received 09/01, comic received 11/01. Pathetic… Read Full Review

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“No information ”

Written on: 29/12/2016 by Ysalt (1 review written)

I made a purchase on 20/12/16 I have just received no email 29/12/16 to say that it has ONLY just been dispatched. When I ordered the book there was no information on your website to say how long it would take to be delivered and none the on the email I got to say that I had purchased the book. This was supposed to have been a Christmas present. At least with other websites you some information on what is happening. I do understand that it as been Christmas but to give no information on what is… Read Full Review

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“failure to deliver”

Written on: 25/12/2016 by McClanahan114 (1 review written)

I placed an order for "neverwhere - illustrated edition" on the 9th of December as the product was showing in stock. checked on the 16th as goods had not been delivered and the status was still"not shipped". contacted Customer Services who stated it was being shipped that day (Friday 16th) so all good i thought. I should have realised that all would not be well when i got a ship confirmation email on Sunday 18th. One day after their "last post for Christmas" cut off. As of today (Friday… Read Full Review

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“Awful service ”

Written on: 24/12/2016 by 106Hart (1 review written)

Purchased an item charged an excessive amount of postage no tracking number provided even though for the amount I would have expected some form of facility to be able to locate where my order is? Quick enough to take my money but not to provide me with a reference? Ordered in the past with no issue but for some reason the ability to both provide a minimum level of customer service and delivery record disappeared Won't be back that's for sure… Read Full Review

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“terrible lack of communication ”

Written on: 24/12/2016 by Virginia219 (1 review written)

I'm sure their stores are lovely, but their mail order service is absolutely awful. I ordered products in plenty of time but the order was held up as items that were allegedly in stock, really weren't. Still not received my order and currently looking to ruin my daughter's christmas. Thanks… Read Full Review

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“Where is my order?”

Written on: 22/12/2016 by Z3oban (1 review written)

I understand that it is currently Christmas time so there is probably a million and one things going on but the fact of the matter is I have no clue what is happening with my order for my little cousin, whom I don't see very often. this order was placed according to the only information you gave me on the 14th of December it is currently the 22nd and I have no idea where my order is or even if it has been sent out. 3-5 working days that's what it says on your site and like I said Christmas and… Read Full Review

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Fpcustomerservice's Response to Z3oban's Review

Written on: 22/12/2016

Hi there,

If you email us with your order number we will be able to take a look into this one for you.

Kind Regards,
Customer Service Team

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“Poor service”

Written on: 22/12/2016 by 435Richards (1 review written)

I ordered three comics on the 10th of December hoping to take these with me on the 20th as a gift. The website clearly stated that orders are dispatched within 2-3 days. Mine was dispatched today i.e 20th December. God knows when I shall receive it. A worthless purchase. Need I say more… Read Full Review

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“Very, very slow”

Written on: 20/12/2016 by Sergioj485 (1 review written)

Appreciate that I put my credit card number in wrong, but it took several days for you to let me know, rather your systems picking it up at the order stage, and then several more days after correcting it for you to dispatch the items I ordered. Still waiting for them, wondering if they'll get here in time for Christmas… Read Full Review

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“Christmas gift - no clarity on when I will recieve”

Written on: 19/12/2016 by naLockhart11 (1 review written)

I've been very unsatisfied with the whole experience so far. There was nothing in the original order that gave me an indication of when it would be delivered. It was taken 5 days to despatch an in stock item and given that the P&P was £5.50 I would have expected the delivery to be quicker than a 3-5 day 2nd class post. I also sent a message to cancel the order before it was despatched… Read Full Review

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“Slow service, slow delivery”

Written on: 08/12/2016 by Kennyy297 (1 review written)

Incredibly slow to dispatch and having spent £470 I would expect next day delivery not Royal Mail 48! Hopefully the items are in better shape than the service!… Read Full Review

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“disappointed ”

Written on: 05/12/2016 by LyricReese342 (1 review written)

First and last order with them. Ordered an adventure time jumper which my kid would have loved, whilst on the website saw a couple more products suitable as stocking fillers so got those also. later got email saying error had occurred and jumpers not available so ended up just getting stuff i didnt really want… Read Full Review

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“Potage”

Written on: 03/12/2016 by Houghton249 (1 review written)

I ordered 2 items one a Star Wars mug for £1.99 the other the pre order Negan bat. They told me the postage for both items but they've sent the mug first and charged me over £5 for postage and they will charge me again for postage if the Negan bat when that comes out on 7/12/16 so I'm going to get charged twice for the same order costing me well over £10 I'm not impressed… Read Full Review

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Fpcustomerservice's Comment

Written on: 05/12/2016

Hi there,

Postage is only charged once, when the first item is despatched. So even if you have numerous items with different pre-order dates, as they are released you will only be charged for the items themselves.

I hope this helps!

Kind Regards,
Forbiddenplanet.com

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“delay”

Written on: 31/10/2016 by McGrath121 (1 review written)

Took over 4 weeks to deliver No reply to emails explaining delay Was for a birthday present now in time for Christmas… Read Full Review

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“bad”

Written on: 20/10/2016 by Patience202 (1 review written)

Terrible service took nearly a month for product to arrive after 3 emails wont use FP again… Read Full Review

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“Terrible. Never Again.”

Written on: 16/10/2016

Firstly, I've never ordered from this website before. I never will again. Not only is tomorrow the 12th day since I placed the order, but according to email confirmation it was dispatched 5 days after the order was placed. I'm not sure what part of a, supposedly well known, business feels this is acceptable but to still have not received it leaves me with the guaranteed understanding that I'll never order from Forbidden Planet ever again. I would not not recommend anyone else do so either. For… Read Full Review

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Fpcustomerservice's Comment

Written on: 17/10/2016

Hi there,

Thank you for your email.

We are sorry to hear about the delay with your order.

If you email us with your order number we can take a look into this for you.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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“rubbish postage”

Written on: 02/10/2016 by Bradley413 (1 review written)

I placed the order on 22.09.16 and got an email confirmation. That was a Thursday. I then received an email saying been despatched on the following Tues 27.09.16. (I received Friday 30/09/16). I then remembered I had paid 2nd class post at £5.50. I have checked with my local Post Office and found the total price payable for 2nd is 75p. Why did I have to wait over a week for delivery? Why did I pay so much. It falls into Large Letter but the weight made it 75p, NOT £5.50. Your return… Read Full Review

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“ Thunderbirds Tracey Island”

Written on: 30/09/2016 by joeydrocks2005 (1 review written)

I placed my order for Thunderbirds Tracey Island on Tuesday 27th Sept. The item was shown as being in stock. The item was not dispatched until Friday 30th September - too late to arrive on time for my little boys birthday. This is despite the fact that I phoned their customer services on Thursday 29th Sept and the promised me that the item would definitely be dispatched that day. Terrible service. I will not be using them again… Read Full Review

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“Continues to illegally bill your card !!!”

Written on: 22/09/2016

So I left fp after some really terrible quality of comics (ripped/damaged/badly packed) and deleted my account. Despite closing my account in June, deleting physically all card details these guys continue to charge me, I've raised the complaint now with both my bank and the local office of fair trading, pretty shocking fp, disappointing having used your shops and online for 20 years… Read Full Review

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Fpcustomerservice's Comment

Written on: 29/09/2016

Hi there,

We are sorry to hear that you have had problems with payment. Please be assured that at forbiddenplanet we take our customer data security extremely seriously.

We hold no customer credit card details in our databases, in fact during the checkout process, customer credit card details do not touch our servers at all. The credit card forms that you see during our checkout process are actually hosted by our payment gateway company Sage Pay.

Sage Pay is a level 1 payment service provider (the highest level) under the Payment Card Industry Data Security Standards (PCI DSS). More information can be found in Sage Pay's security policy.

In additional forbiddenplanet.com is also a PCI DSS compliant website. Our PCI DSS status is examined regularly and our website is scan quarterly by Security Metrics.

Furthermore all connections to forbiddenplanet are secured using high-grade 128 bit encryption (https) and verified by Verisign.

Our systems would not allow a card to be billed unless there was an open order against it. We would recommend checking your account for any open orders which you may not have cancelled and contacting us for any more information.

Kind Regards,
Customer Service Team

Forbiddenplanet.com

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