Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Forbidden Planet Ltd - www.forbiddenplanet.com - Ask a question now

Media Gallery for Forbidden Planet Ltd - www.forbiddenplanet.com

Forbidden Planet Ltd - www.forbiddenplanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)

“Speed of delivery”

Written on: 04/06/2014 by Slowdelivery2014 (1 review written)

I wanted to place an order for 4 comics. My preference is always to support FP over say, Amazon. I placed an order on 27th May for 3 comics, the fourth you did not have in stock so I placed that through Amazon. The amazon comic turned up on the 29th. I have just received an email saying that the FP delivery is being dispatched today, with a 2nd class stamp!!!! I still want FP to do well but it is so difficult to use your online delivery service again, given i can get the exact same item within… Read Full Review

Visit forbiddenplanet.com
Report this review

“Customer service shocking!”

Written on: 29/04/2014 by srMooney97 (1 review written)

I ordered an item. It was delayed for ages. They say it's in stock. Unlike most other online stores that have negotiated standard rates with postal service providers so you know postage costs up front, FP work out every item on an individual basis causing further delays and then they require you to approve the postage within 7 days or else they will cancel on you without further warning. All other websites I have ever bought from do not do this to their clients. They have an order they work out… Read Full Review

Visit forbiddenplanet.com
Report this review

“Pay £2 postage for 2 comics and still waiting a week...”

Written on: 06/03/2014 by Nunez381 (1 review written)

Last Thursday I ordered 2 comics from Forbidden Planet and another from a shop in London. I paid standard delivery for both - in Forbidden Planet's case £2 for 2 comics. The comic from the London shop arrived on Saturday morning but Forbidden Planet didn't even dispatch my order till Tuesday this week and come the mail delivery today (Thursday) they still haven't arrived. So what was my £2 postage for? It's a joke and I won't be using Forbidden Planet again. In fact a subscription to one of… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 06/03/2014

Hi there,

We're sorry to hear of the trouble with your order. Have you been in touch with our customer service team so we can take a look at it for you?


Kind Regards,
Customer Service Team

Forbiddenplanet

Reply to this comment
Report this review Read 1 Comment

“Huge disappointment ”

Written on: 27/02/2014

This t-shirt is terrible quality, especially for the price! The 5 star reviews must be written about a different product! Or false claims by the company! Don't waste your money! As you can get the same poor quality shirt for about £5 on amazon!!… Read Full Review

Visit forbiddenplanet.com
Report this review

“pay £5.50 for postage and wait for it!!!! and wait...”

Written on: 22/01/2014 by here1isstillwaiting (1 review written)

the delivery time is appalling, we paid £5.50 for deliver and just received notification that that item has been dispatched after about 3 weeks. Its been sent 2nd class. disgraceful. But what do you care, who ever reads these reviews? no one. they all go into the trashcan!!! why cant I review minus????… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Response to here1isstillwaiting's Review

Written on: 23/01/2014

Hi there,

We're sorry to hear you had a delay with your order. I can see that this specific item was out of stock until this week - after a few delays from the supplier.

Have you been in touch with our customer service team so we can take a further look at this for you?

Kind Regards,
Customer Service Team

Forbiddenplanet.com

Reply to this comment
Report this review Read 1 Comment

“Delivery time is a joke”

Written on: 20/01/2014 by cobyfett (1 review written)

Took two weeks to deliver when item was stated as "in stock", customer service is rubbish and charging £4 for delivery when it's being sent second class is robbery. Avoid this company like the plague. Will definitely not be buying from them again… Read Full Review

Visit forbiddenplanet.com
Report this review

“I am truly disappointed”

Written on: 15/01/2014

Correspondance was non existent, two queries I submitted where ignored. It also took 5 weeks for me to get what I had ordered. Shockingly bad customer service and I will not be recommending this to anyone… Read Full Review

Visit forbiddenplanet.com
Report this review

“Just as bad as ever!”

Written on: 08/01/2014

I've used this company in the past for items that are exclusive to Forbidden Planet and had to cancel the order because they simply never bothered to process it in the first place or took 4 weeks+ to even begin processing it. Christmas came around and I saw an exclusive Dr Who "Titan" figure that you simply can't buy elsewhere. Thinking this would make a nice extra gift, I ordered it. Wish I hadn't bothered. It took them almost 3 weeks (again) to process and send the order out (now after… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Comment

Written on: 08/01/2014

Hi there,

We're sorry to hear of the issue with your order - have you been in touch with our Customer Service team via our Contact Us form so we can look into this for you?

Kind regards,
ForbiddenPlanet.com
Customer Service Team

Reply to this comment
Report this review Read 1 Comment

“Action figure purchase”

Written on: 04/01/2014 by Smitty76 (1 review written)

I ordered an action figure for my daughter for Xmas and it was advertised 'in stock', when I phoned to check on its status on 23/12 I was told its on pre order and won't be in till new year, I cancelled my order then and there on the phone, postmans just been, guess what he has just delivered? Yes my cancelled order!! What a joke and thanks for putting a spoiler on my daughters Xmas… Read Full Review

Visit forbiddenplanet.com

Fpcustomerservice's Response to Smitty76's Review

Written on: 06/01/2014

Hi there,

We're sorry to hear of the disappointment caused with your order. Have you been in touch with our Customer Service, so we can investigate this for you further?

Kind regards,
ForbiddenPlanet.com

Reply to this comment
Report this review Read 1 Comment

“Hopeless”

Written on: 24/12/2013 by Chrismk57 (1 review written)

I ordered an item on 11th December, that was listed as in stock. It wasn't shipped until 24th December. There was no warning of delay. No other online retailer is this bad. I would recommend that my friends order from anywhere else. I even had items arrive from the US quicker… Read Full Review

Visit forbiddenplanet.com
Report this review

“Awful service”

Written on: 24/12/2013 by Givvy (1 review written)

I ordered a book for my boyfriend on the 11th December- a large sign on the website said that was the last day for Christmas orders- great! I should have it by Christmas. Today (Christmas Eve) I have just received a despatch notice...so He'll have it by new year at the earliest! I fully appreciate that this time of year is busy but how has it taken 2 weeks to put a book in the post?? Awful service… Read Full Review

Visit forbiddenplanet.com
Report this review

“Super gutted with the lack of organisation with dispatch”

Written on: 24/12/2013 by Staaacey (1 review written)

Despite the fact that I ordered my items (one of which was a present for my little sister, the other a game for the whole family to enjoy on Christmas Eve) over TWO WEEKS before Christmas, they were not dispatched until December 23rd. Now I have returned to my parents' home, I can't get the parcels I was expecting ages ago until after Christmas. Because of this, my little sister doesn't have anything to open on Christmas morning, and the game will arrive too late for my family to have fun… Read Full Review

Visit forbiddenplanet.com
Report this review

“Appalling overall service”

Written on: 20/12/2013

I ordered 3 items in plenty of time for Christmas, but there was no clear information on delivery times in the confirmation email or on the website. I then received an email 2 weeks later saying that the order had been dispatched and will be delivered 1 - 2 working days later but due to this being over a weekend and very close to Christmas, I will not be able to give them as presents as I wanted to because they won't arrive in time. This service is not informative enough, there needs to be… Read Full Review

Visit forbiddenplanet.com
Report this review

“very poor”

Written on: 20/12/2013

Slowest delivery ever, ordered and paid for item on 3rd Dec and it was in stock all the time, only dispatched on 16th so unsure if I will recieve in time for xmas. No response to email I sent, will not use this company again… Read Full Review

Visit forbiddenplanet.com
Report this review

“Delivery failure”

Written on: 19/12/2013 by purm (1 review written)

Notified that items were shipped 9.12, still not arrived 19.12. It's all about the supply, the product is available elsewhere, but the supply sucks. I shall not be using again… Read Full Review

Visit forbiddenplanet.com
Report this review

“Has taken 2 weeks to dispatch! ”

Written on: 18/12/2013 by LH414 (1 review written)

I am extremely disappointed with this service. I made my order 2 weeks and, and only TODAY (!) it has been dispatched. It was intended as a present, and given the late dispatch and 2nd class delivery service, it isn't likely to arrive in time. Had I known, I would have shopped elsewhere, as I will be in the future… Read Full Review

Visit forbiddenplanet.com
Report this review

“Dr who apron tom baker”

Written on: 17/12/2013

I ordered the above on 8th December after seeing the item promoted as a Christmas gift in the observer, as yet it is not dispatched Chances of delivery before Christmas ??? … Read Full Review

Visit forbiddenplanet.com
Report this review

“Poor communication”

Written on: 17/12/2013 by mikearmstrong11 (1 review written)

I have yet to receive the item but feel the need to review the service on merit (or lack of) alone. I ordered the item on 8th December so to get the present in time for Christmas. The gift is for my girlfriend and was supposed to arrive in my address in England prior to Christmas so that she can have it before we go back to Spain together. Noticing after several days that there was no communication, I contacted Customer Services to receive absolutely zero feedback. The item has now been… Read Full Review

Visit forbiddenplanet.com

Lh414's Response to mikearmstrong11's Review

Written on: 18/12/2013

You and me both! I ordered mine on the 4th December, and am travelling from Italy to the UK to spend Christmas with my family and won't get the present in time. It will probably arrive after I leave, so I feel your pain. What a disappointment!

Reply to this comment
Report this review Read 1 Comment

“Useless Customer Support!”

Written on: 16/12/2013 by cosm0s (1 review written)

Not at all happy with the level of support I have had from forbidden planet. I have sent two emails, to which I wanted some answers as to why it was taking so longer to process my order when everything was in stock. It's taken 8 days just to dispatch my items and still no replies to any of my questions. NOT HAPPY WONT BE USING AGAIN!… Read Full Review

Visit forbiddenplanet.com
Report this review

“rubbish customer service”

Written on: 16/12/2013

Not only do they take the money and then dont dispatch your order they take orders that are instock on website they then dont inform you that the item wont be delivered for 3 months you only find out when you (at your cost) phone to chase up your order.all in all poor service and I will never order from them again.i now have 1 week to replace my sons Christmas gift… Read Full Review

Visit forbiddenplanet.com
Report this review
overview
forbiddenplanet.com