Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“great service ”

Written on: 19/08/2013 by shadowcat501 (1 review written)

Just want to say how awesome it was that I got my purchase with in a week of buying it online it only took a week to ship and mail to the states which it arrived at my door a week later. great job and I can't wait to wear the shirt I brought from Forbidden Planet!… Read Full Review

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“PERFECT!”

Written on: 18/08/2013

Thanks for the fast service… Read Full Review

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“Great products - delivery charge is too high”

Written on: 17/08/2013

I love forbidden planets products but am disappointed that I ordered a t-shirt for my boyfriends birthday on the 02/08/13, after 10 days I enquired why it had not yet been dispatched. I was advised that the item was out of stock but they were waiting for new stock. I think this should be highlighted when you order the item. I was charged £4.99 for postage and then on the 15/08 was advised that the item had been dispatched 2nd class which I am sure will cost less than £4.99. If you are… Read Full Review

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“Delivery lets the whole store down”

Written on: 16/08/2013

Great range of goods, well priced, however I was very disappointed with the delivery of my item. There was no option at check out that would enable a buyer to choose faster (more expensive) or slower (cheaper) delivery. There was no estimate for when the item would be delivered. £4 for delivery seemed reasonable, until I found it has taken a week for the item to even be despatched, and I have been informed that it has been sent by Second Class post! I probably wouldn't shop here again because… Read Full Review

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Cow059's Comment

Written on: 22/08/2013

Seriously....they tell you the cost and delivery is so fast. I have NEVER had a problem...shame you have encountered this.

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“Time taken and P&P”

Written on: 13/08/2013

Three working days just to put 2 items together is pretty terrible. For second class royal mail delivery of 5 to 7 working days a £3 charge is just extortionate. Most other sites would have had the product packed and delivered faster than this packed it for less of a charge. So, while the products are mostly good value, the wait and the charges cancel this fact out on small orders… Read Full Review

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“This website is a must for any Doctor Who fans just...”

Written on: 12/08/2013 by Speedbird99 (1 review written)

This website is a must for any Doctor Who fans just received my 11th doctor t-shirt that I've got for the Doctor Who 50th anniversary love the amount of detail. can't wait to take it out for a spin lol… Read Full Review

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“Postage”

Written on: 09/08/2013

Didn't receive what I bought within the time stated. As it was a present this was an issue. Also the delivery explanation isn't clear enough… Read Full Review

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“Absolutely brilliant service”

Written on: 07/08/2013

An absolutely brilliant service, I ordered a few comics, they were despatched within one day, delivered two days later. Bagged and in brilliant nick. Would recommend to anyone… Read Full Review

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“forbidden planet customer service”

Written on: 02/08/2013 by spuggy1987 (1 review written)

I received 2 comics threw my door wich where badly damaged due to the royal mail, I rang up explained the situation and within 1 minute it was sorted with out a problem all I can say is I doubt any where in the world would you get a service like this . forbidden planet is a perfect place to buy comic's etc I will admit delivery is slightly long but at such a cheap price you cant complaine I mean you order three comics one is out later than the rest yet you dont pay any more postage even tho the… Read Full Review

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“Incredibly fast shipping”

Written on: 02/08/2013

Received international order in less than one week!… Read Full Review

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“Won't use in a hurry again, eBay all the wAy”

Written on: 29/07/2013

Well started off good. Item in stick and cheapest around. Ordered and awaited dispatch confirmation. After contacting several times as status showing "processing" finally had reply that waiting delivery if item to the warehouse It was stated will be in and sent first class once they had allocated to priority orders first Surely you shouldn't still have item item listed if not enough to fulfill orders.... Well it didn't come first class and didn't get to me in time! Won't be using again… Read Full Review

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“Really?”

Written on: 22/07/2013

When I initially placed my order for 2 items, there was nothing to tell me that I wouldn't be receiving one of them within the supposed 5-7 days. I only received an email telling me one of the products was on pre-order after the payment went through. So I've paid almost £6 in delivery charges (which is unbelievable for the 2 small items together) for a small softback book which only cost £6 itself. And I only ordered that book at an elevated price from Forbidden Planet because you had the… Read Full Review

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Forbiddenplanet1's Comment

Written on: 13/08/2013

Dear Customer,

Sorry to hear our services were not to the standard expected. If you could drop us an email with your order number at info@forbiddenplanet.com I can see when your second item is due to be shipped.
The delivery charge would have been £5.50 which is for both items on the order. This charge is calculated when an order is at the value of £20.00 + to £250.00 Max within the UK.

Many thanks,

Forbiddenplanet.com Customer Service

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“Expensive but good”

Written on: 19/07/2013 by TheCoolestNerdd (1 review written)

In summary, postage is extortionate. The service is good in concept, but the postage mounts up quickly and large orders can become fragmented as the site tries to source your order from many different stores and whilst this can lead to a large range of stock, it also leads to the website being behind on what it can and cannot provide, leaving me without comics several times. The site also lists loads of unstocked items they do not plan to restock which can eb incredibly frustrating… Read Full Review

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“Great Products, Slow Deliveries”

Written on: 09/07/2013 by Cdr_Bvarzi (1 review written)

I purchased the portal 2 blind box turrets, one from the 1st series and one from the 2nd. I am yet to receive my second due to the act they were out of stock. Overall, i am very pleased with forbidden planet as they offer a large range of UK products and they are relatively cheap. However, the shipping times are slow yet accurate and my purchase arrived when it said it would. Overall, it is a very good service and i shall be using them again. -Dylan … Read Full Review

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“Great service and delivery of my Pre-Order Book”

Written on: 19/06/2013 by empsystems (2 reviews written)

Ordered limited edition Joyland book by Stephen King. I've ordered from Forbiddenplanet.com a few times now and this was my first Pre-Order. Reading a previous review I was worried about delivery as reviewer indicated stock issues with them. I went ahead and ordered the limited print book and I have received it today in perfect condition and according to delivery time stated on the site at the time of order. I am very pleased with the communication received at the time of order and was… Read Full Review

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“Unreliable, DO NOT PRE-ORDER”

Written on: 28/02/2013 by Stigweird85 (1 review written)

Over the last few years I have placed multiple orders with ForbiddenPlanet.com mostly for limited run collectible items. Forbidden Planet has yet to deliver one of these orders successfully. The first failure was a replica Captain America shield which I pre-ordered, it was delayed numerous times (I was never informed unless I specially asked for an update) and eventually cancelled (again I was only told of this once I contacted them) The next item was another limited edition pre-order, the… Read Full Review

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“Never shopped with this company before but I bought an...”

Written on: 05/05/2010 by Daisy Johnson (1 review written)

Never shopped with this company before but I bought an Aliens Powerloader statue from forbiddenplanet.com as they were offering the best online price. No problems with placing the actual order as the staff we're both polite, friendly and seemed to know all about the item I was buying. The statue was despatched in 24 hours, a tracking number emailed to me and the parcel received in a couple of days. As I was buying a large, expensive item it was nice to be able to call and speak to a human… Read Full Review

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