Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.1 / 5
181
56% of users recommend this
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“Well over priced”

Written on: 05/12/2013 by max.talk (1 review written)

All I wanted was £30 of Forbidden Planet vouchers for a Sci-Fi made child relative. I ordered on linke and for the 'honour' of spending £30 was charged £5.50 postage and packing for an item that would have cost no more than a 2nd class stamp. Even if the vouchers were sent recorded delivery it would not have amounted to more than £1.50. Shockingly overpriced p&p with a one-size-fits-all mentality from the company it appears. I did send an e-mail to customer services but that e-mail, so far… Read Full Review

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Fpcustomerservice's Response to max.talk's Review

Written on: 05/12/2013

Hi there,

If your order only contained Gift Vouchers, then your postage would have been reduced and these are despatched via recorded delivery.

If this hasn't happened with your order upon despatch, please do get in touch with your order number and we'll investigate this for you.

Kind regards,

ForbiddenPlanet.com
Customer Service Team

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“Simply awesome! Great deals & brilliant service”

Written on: 03/12/2013 by aaronsnelling (1 review written)

I'd like to say a huuuuge thanks to Forbidden Planet for most experiences I've had with them. They've consistently achieved awesomeness and I really appreciate good service. They assisted me when I was looking to purchase the New 52 3D covers in Bristol, they were just so kind and friendly. My only grumble would be with the Birmingham branch, they were a bunch of lemons, sour to the core. I've visited twice now, both times I left feeling underwhelmed and sad. I really appreciate the great deals… Read Full Review

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“Great Products, sadly slow service.”

Written on: 03/12/2013

While the products on offer are great, when ordering on the 24th of november, my order wasn't processed and dispatched until the 30th. Could have been due to having three products in the order, but i wasn't really told what was going on, or if this would be the case. With this store being the only real specialist in the country (that i know of), i'm going to have to come back in the future, and would just like to help make the service better, with my experience of purchase. Kind Regards. Jim… Read Full Review

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“Forbidden Planet is great!”

Written on: 01/12/2013 by elemental--soul (1 review written)

All in all, forbidden planet is a great company. They offer an extremely wide variety of items and merchandise from various films and tv shows. Personally, my favourite area is the comic books as there are so many at a very reasonable price. The product they offer are great for fan who enjoy comic books and graphic novels or for people collecting memorabilia/merchandise. When ordering online, the products came as they said, despite the delivery time being a little longer than I expected. I will… Read Full Review

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“Very Funny, Great Gift!”

Written on: 01/12/2013 by RollingBlunder (1 review written)

I recently purchased this as a small secret Santa gift for a friend as it seemed to have a great degree of charm about it mixed in with some dark humor too. Exactly what I was looking for! The book recently arrived and of course I had to 'check' to see whether it was as good as it looked online. I was not disappointed, the book has a great blend of twisted comics as well as some very innocent but well thought out cartoons too. The paper quality and printing is decent and it doesn't feel as… Read Full Review

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“Snail mail delivery! ”

Written on: 01/12/2013

Very slow to arrive don't recommend if I want things quick!… Read Full Review

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“Failed to deliver”

Written on: 29/11/2013 by Nevla (1 review written)

I pre-ordered a magazine from Forbidden Planet 3 weeks before the release date, but at the release date was told they don't have the item in stock and cannot fulfil my order. I would have expected better from them, and now i'm worried about other outstanding orders with them and whether they will deliver before the item is no longer in circulation. For a collector, I cannot recommend them at all… Read Full Review

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“Amazing website! For all my nerdy needs”

Written on: 22/11/2013 by Collettesloan6894 (1 review written)

So I started collecting comic back in January, and thanks to forbidden planet I'm constantly up to date with what's new, dates when my comics I'm collecting are out. If it wasn't for the wishlist feature I would forget and lose out on a issue. Also the collectables items you can buy are great for gifts and for someone like me great because I'm so out of touch I would no where to get these items from where I live, for example I'm a massive assassins creed fan and was excited of the prospect that… Read Full Review

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“Poor customer information”

Written on: 19/11/2013

I ordered 2 items one of which came in a reasonable time but cannot get a response regarding the second item despite e- mailing several times. As this was bought as a gift for my nephew I would like to know if it will arrive in time… Read Full Review

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Fpcustomerservice's Comment

Written on: 20/11/2013

Hi there,

We're sorry to hear this, have you called our Customer Service team?

Most enquiries take 3-4 days to reply via email.

Please do get in touch so we can resolve this for you.

Kind regards,
ForbiddenPlanet.com

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“comic book order review”

Written on: 18/11/2013 by DevilPigeon (1 review written)

The site is really well set out and easy to use, I like how the order process is really simple and remembers most of your information such as delivery address. The dispatch time could be a little quicker as the item was in stock but it still took 4 working days to dispatch. However the items always come really well packaged and never damaged. I have never had to use customer service, which in my eyes is a good thing but I know it's there if needed. Overall I am happy with the service. Order No… Read Full Review

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“Expensive shipping and poor service”

Written on: 18/11/2013 by TeddyLogan (1 review written)

After paying £5 postage for a dvd you wouldn't be blamed for thinking it would be delivered on time. Instead it took nearly 2 weeks to dispatch and even then it was 2nd class post that only cost £1.10, taking nearly another week to arrive. Upon arrival the dvd was not even new and sealed, the cellophane wrapping had been opened and the cardboard insert had been removed. This company is a total rip-off and I completely regret ever using them… Read Full Review

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“Good service”

Written on: 18/11/2013

Completely satisfyed with my order. It wasn't very fast, but I understand as it was an international shipping. They have much choice at the website with articles I can't find in my country. Will probably order via internet sometime again. … Read Full Review

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“I found all the toys I was looking for on this website...”

Written on: 17/11/2013

I found all the toys I was looking for on this website and received everthing within less than 2 weeks (although I live in France). The products were exactly as described. I'll definitely come back again… Read Full Review

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“Ordering an Item”

Written on: 17/11/2013

I ordered a Doctor Who sonic screwdriver for my little boy on 1 November. It was not dispatched until 7 November and has still not arrived on 15 November. One very disappointed dad and one very disappointed little boy. … Read Full Review

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“Poster received damaged.”

Written on: 11/11/2013 by Cyclopede (1 review written)

I ordered a simple poster, Doctor Who:50th anniversary, but when it arrived, the tube was flattened during shippment and the poster inside was badly damaged… Read Full Review

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Fpcustomerservice's Response to Cyclopede's Review

Written on: 11/11/2013

Hi there,

Sorry to hear this! Have you been in touch with our Customer Service team via the Contact Us form on the website?

We would be able to replace this damaged item for you.

Kind regards,
ForbiddenPlanet.com

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Cyclopede's reply to Fpcustomerservice's Comment

Written on: 15/11/2013

I've contacted the customer service and after verifying my claim, they've kindly agreed to replace my poster. Great service. Looking forward receiving it and hope it will reach my shores (Malaysia) in good condition.
Thank you.

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“Took over two weeks for them to deliver a bloody hat”

Written on: 09/11/2013

Didn't mind paying the prices, FP isn't really expensive opposed to other stores like it - especially online. Delivery wasn't bad, I don't mind a fiver. But the fact I ordered on the 24th of October and it hadn't arrived still on the 8th of November when I can apparently expect '5-7 working days' has annoyed me something rotten. I live a stones throw away from a FP, I should have just walked in and braved their terrible in store customer service and seen if they sold these bloody… Read Full Review

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“A prompt and efficeint service”

Written on: 08/11/2013

I placed an order for three items and I received an acknowledgement e-mail straight away. I was kept up to date with shipping information and the items were delivered promptly and securely, dispatching through DPD, who were equally efficient. The store offers an incredible diversity of products along with a subscription service for monthly American comics and I could end up spending a fortune! Fortunately, I am limited with space and money, though the offers which the store provides is very… Read Full Review

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“Having ordered the item and having the "in stock" item...”

Written on: 08/11/2013 by Foggy_x (1 review written)

Having ordered the item and having the "in stock" item confirmed to be processed in the delivery center on the 2nd the money had still not come out of my account by Thursday the 7th, I emailed forbidden planet telling them to immediately cancel my order as the BIRTHDAY I bought this it for is TODAY Friday the 8th, they emailed me back to tell me that they "could not find the order" which is really strange as they sure as hell found my bank details TODAY to take the money for the item I no… Read Full Review

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“Doctor Who "The Day of the Doctor" Poster”

Written on: 07/11/2013

I ordered a Doctor Who poster titled: "The Day Of The Doctor" and it arrived in proper order, but the poster only had "Doctor Who" written on it. The picture of the poster online had the phrase "The Day of the Doctor" written on it, but the poster I received, although it had the same picture as the on online, did not include the line "The Day of the Doctor". I am very disappointed… Read Full Review

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Fpcustomerservice's Comment

Written on: 08/11/2013

Hello there,

We are sorry to hear this!

Have you been in touch with our customer service team?

Kind Regards,
Customer Service
Forbiddenplanet.com

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“Ludicrously slow shipping”

Written on: 06/11/2013 by CeejSays (1 review written)

Shopped online to grab myself a copy of Death Sentence #1 which didn't make it to my local comic shop. I've used the online before, with similarly slow shipping, so I know this isn't a one-off occurrence. Placed the order on 23/10, then had to wait a full six days until the comic was dispatched on 29/10. And, as of 6/11, the comic still hasn't arrived. I'm not exactly sure how it's possibly to sent an item through Royal Mail so slowly, as even 2nd class will normally arrive in a few days… Read Full Review

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