Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.0 / 5
53% of users recommend this
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“slow despatch,high delivery cost”

Written on: 24/10/2013

ive not received the mask yet so I cant comment on that.the problem is ive waited 4 days for it to be despatched and the cost of delivery is around £5 and I have to wait upto a week for it to arrive.the mask might be perfect but the cost of delivery compared to how long I have to wait is not acceptable.also it can take up to 3 working days for them to reply to any e-mail sent to them through the website.great website and the order has details about how far along the order is… Read Full Review

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“Shipping is ridiculous”

Written on: 22/10/2013 by sean_brennan10 (1 review written)

Going into a Forbidden Planet store to buy is always great, the staff are very helpful, kind and knowledgeable about the product you are after. However, the online service is so poor! The website is hard to manage and the main problem seems to be the processing of the order. I waited 8 days from placing the order to it being shipped to then be told that is should be expected another 5-7 days after shipping. That is a ridiculous amount of time that really hinders an otherwise great store!… Read Full Review

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“Too slow despatching”

Written on: 18/10/2013

Forbidden Planet have a good range of comics, but they are too slow to despatch. When I order something that their website says is in stock on Monday, I would expect it to be delivered by Friday. But my order was not despatched until Friday. I'm also disappointed that the only method they send comics out by is 2nd class post. This takes too long to arrive. I would like to have the option of paying more for 1st class post (as long as my order is actually despatched within 1-2 working days… Read Full Review

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“good”

Written on: 17/10/2013

I got it my braclet within 5 working days, but I didn't get the other thing my necklace it kept saying pre-order and its been like it for a whole month. but over all its a good and I would tell my friends… Read Full Review

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“taking order and not delivering volume1”

Written on: 15/10/2013 by mykle65 (1 review written)

i order ballistic volume 1 and 2 as you were not taking orders for 3,4,5. your website categorically said volume 1 and 2 were available you have taken my money sent me the 2 copies of volume 2 and not the 2copies of volume 1 wich is a wind up to say the least i expect volume 1 the 2 copies (1 set a present so i feel im letting my friend down)as soon as and there was no pre order or anything of the sort so taking my money then to not send it having said it was there is not strictly legal, very… Read Full Review

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Fpcustomerservice's Response to mykle65's Review

Written on: 16/10/2013

Hi there,

We are sorry to hear that you have encountered these issues. If you contact our customer service team through the website and reference your order number we can look into this for you.

--
Kind Regards,
Customer Service Team

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“slow but effective”

Written on: 10/10/2013

I like the overall selection of comics offered and love how it haves an online subscription service but my comics did take almost a week to be processed but that may cause there quite old.Overall i am very pleased and will be ordering more comics from here… Read Full Review

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“Dan is awesome!”

Written on: 10/10/2013

There was an issue with my order not arriving. So I used the contact form to get in touch. The customer service assistant, got in touch quickly and politely. He asked me a few questions always responding quickly when I provided the answer. He then resolved the issue, all within a day of my initial contact. Just wanted to say thanks and very impressed with the awesome support… Read Full Review

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“requiring customer to check their e mail before you...”

Written on: 30/09/2013 by kevinbradley (1 review written)

Who knew. After waiting a week for my book, I happened to check my e mail and what did I find? An e mail from Forbidden Planet telling me they needed me to o k them filling and shipping my order. If I had not checked my e mail they would have "cancelled my order" Huh. Who knew. I just hope I get my book, as Neal Asher is almost unknown in America. Imagine that, the worlds best science fiction author, and a nation of 300 million people do not know about him. If I was him I would get a… Read Full Review

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Forbiddenplanetcustomerservice's Response to kevinbradley's Review

Written on: 01/10/2013

Hi,

If you're in the UK or EU, the postage will be worked out automatically at the checkout stage. If you're outside the EU, we always send shipping quotes for every order.

We do this as an opportunity for customers to either cancel or confirm because international postage rates can vary so much.

If you have any other questions, please do get in touch via our Contact Us form on our website.

Best regards,
Customer Service Team

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“easy shippment ”

Written on: 27/09/2013

Was able to easily order shippment of two tshirts from London to Canada. Was super simple and the staff was always a pleasure to talk to if I had any questions. Plan on looking here for any other Doctor Who shirts… Read Full Review

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“Brilliant service”

Written on: 27/09/2013

I found forbiden planet brilliant service. They were very well priced and prompt delivery… Read Full Review

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“Absolutely fantastic”

Written on: 24/09/2013 by XcrossThePond (1 review written)

I ordered from the US, and not only was the order completely accurate, but it shipped early and arrived perfectly. It absolutely made my day. Without a doubt I would order again from Forbidden Planet and would make it my business to find them when next in the UK. I also found the service, when I had shipping questions, direct, helpful and spot-on. One of the easier on-line purchase experiences I've had, and certainly the easiest overseas! Thanks Forbidden Planet!… Read Full Review

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“A unique service that is forbidden everywhere else.”

Written on: 19/09/2013 by Veidt (1 review written)

This is my first customer service experience with forbiddenplanet.com and I must say that I am very pleased with this service. Notifications and confirmations of my order were registered in good detail, the arrival of my item was quick and the packaging of my item was really secure. Also, I paid an excellent price for my item which was expensive everywhere else. In fact, forbiddenplanet.com was the only website online in the United Kingdom and internationally) that had the best price (which… Read Full Review

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“Damaged in transit :-(”

Written on: 12/09/2013 by AvidReaderUS (1 review written)

I typically have a good experience with FP on comic book orders...when they put an extra backing board in their shipment. This one did not have it and subsequently the item I purchased has a disfiguring crease on the spine where the mail service bent the package. I expect "bendage" to a certain degree, but this was disappointing and could have been prevented… Read Full Review

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“Long time to wait”

Written on: 03/09/2013

Nearly one month on I have received an email to say my goods have been dispatched. It was not clear on the site when I ordered it would take this long, this could have been made a lot clearer. I received no email to say how long it may take. I have emailed customer service twice for updates. The first time I was told the tshirt was being dispatched that day. A week later, still nothing and after a second email received a dispatch email. Will wait to see when it arrives. Unfortunately was for a… Read Full Review

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“A must have item!!”

Written on: 02/09/2013

This product is fantastic! I am a huge fan of doctor who and this is a brilliant item for any doctor who fan! You can have a amazing replica of the doctors sonic screwdriver without have to spend hundreds of pounds! All currents sonic screwdrivers at the moment are made of plastic and do no look authentic enough for me! Although the length does not expand it still looks exactly like the prop replica used in the show! I love the fact that I can control all my tv's in the house with one item… Read Full Review

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“Slow, slow slow”

Written on: 31/08/2013

Although cheap the time it takes for the order to be dispatched is way too long. After that you still have to wait up to 7 days for delivery. The system should be quicker or a faster delivery as standard… Read Full Review

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“Very slow delivery”

Written on: 23/08/2013

Charged £6 for delivery but then took 5 days to despatch and another 5 days to deliver (said it would be sent by 2nd class Royal Mail originally – actually sent through DPD). Pretty pathetic considering I live in the same city as the shop… Read Full Review

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“slow to arrive”

Written on: 22/08/2013

I ordered my item 10 days before I needed it to arrive thinking it would arrive on time. However it got dispatched 6 days before I need it (only 4 of these are working days). I am therefore dissapointed as this was a gift for someone and didn't forsee it taking so long to be dispatched… Read Full Review

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“Gift vouchers are supposed to be easy....”

Written on: 20/08/2013

I was in a situation where I needed to buy a gift quickly a d I didn't want to buy the usual suspects (Ituns, amazon,etc) having done those in the past, though, you get an instant web voucher - perfect as it comes really fast, can be spent straight away, takes a lot of hassle away. But Forbidden Planet? Oh no.... They advertise a web voucher that has to be sent through the post. It cost me £5.50. I bought it on a Saturday and it shipped on a Tuesday. Second class. 25% added to the price of a… Read Full Review

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